Brittrove Reviews 

138
•
TrustScore 3 uit 5

2,9

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Beoordeeld met 1 van de 5 sterren

Scam company. Ordered what I thought were two bras through Facebook advert, a supposed 2 x offer. Was delivered one bra and a pair of pants I never ordered. Complained, only to be told I made a mista... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I only gave 4 stars purely because the wrong colour was sent. However, we managed to resolve the situation with customer services. They sent me a full refund which was very much appreciated. I would... Toon meer

Beoordeeld met 4 van de 5 sterren

Waited weeks for these Ordered a cat scratching platform but got a piece of cardboard instead! Ordered a strapless bra but it doesn't fit. Also made with weird material that won't stretch. Aft... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Offered me a refund after sending shoddy goods, this refund never happened & all I get on Trustpilot & in answer to my e-mails is to send photos or videos, this after accepting my complaint & offering... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

138 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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2,9

Alle reviews

(138)

128 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

A waste of money

I brought the pk of 10 lipstick or lip iron as they refer to it!
Out of the 10 colours theres one that I would use. The tube colours look completely different to the actual lipstick shade!
They are mainly really dark and 2 that are so bright.
Once its on it feels very dry as if you've blotted it and still got some tissue stuck on your lips!
It does not last long, it comes off on cups/glasses etc if you have a drink and smudges easily!
Definitely would not recommend
Don't waste your money.
Id give minus stars if possible.

13 mei 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear Customer, thank you for taking the time to provide us with your feedback. We sincerely apologize for the poor shopping experience caused by the product’s performance issues. We understand your dissatisfaction and take your feedback very seriously. We will resolve this issue as soon as possible.
Please send your details to our customer service email: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. We would greatly appreciate it if you would give us a chance to make it right. Thank you very much.

Beoordeeld met 1 van de 5 sterren

What a scam!

UPDATE: Refund now issued. Brittrove requested I now change my rating to 4stars! I choose to leave it as it is to clearly reflect the unsatisfactory service I continued to receive for so long. I am appalled a refund is used as a bribe like this by the company!

What an appalling experience with this sham of a company!
I’d duly done my homework on comp before buying. Product eventually arrived missing vital components and therefore not fit for purpose. Customer service is via email and in broken English. To cut an incredibly long story short, they wouldn’t help me unless I paid upfront for the return back to China!! I’ve now disposed of the item.
Steer clear of Brittrove my friends and save your money and angst 🤬

13 mei 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear you had such an appalling and frustrating experience with your order. We deeply regret that your item arrived with vital components missing and was unfit for use, as well as the unsatisfactory email communication and unreasonable return requirement you encountered. This is absolutely not the service standard we aim to provide, and we take your feedback very seriously.
Please contact our customer service email address: service@brittrove.com with your order details. We will look into your case promptly and work hard to resolve the matter properly to your satisfaction. We appreciate your feedback and sincerely hope to make things right.

Beoordeeld met 1 van de 5 sterren

Negative response toanyrequest

Negative response toanyrequest. Have not received goods no explanation no money back.wouldnot touch this crowd with a barge pole.Don’t give them your money
David Reid

8 mei 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear Mr. Reid,
We are extremely sorry for the terrible experience you’ve had, receiving no goods, no explanation, and no refund after making your request. We deeply apologise for the unhelpful and negative response from our support team and the total lack of proper assistance.
This is absolutely not the service we aim to provide. Please send your order number to our support email ( service@brittrove.com ), and we will urgently look into your case, provide a clear explanation, and process your full refund without delay.

Beoordeeld met 1 van de 5 sterren

No water came out of it

18 april 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear customer,
We sincerely apologize for the unpleasant experience you have had.
Could you please provide your order details to our customer service email(service@brittrove.com)?
We will do our best to resolve the issue for you as soon as possible.
Wish you all the best and have a nice day!

Beoordeeld met 5 van de 5 sterren

Love these bags!

After ordering this (my second bag in a different colour) I was very pleased with the quick turnaround on the order. I just love these bags.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cheap Chinese product advertised as British steel!

As others have reported, the fence repair brackets I ordered after watching the promotional video that actually said that 'they were made from strong british steel, not the cheap type that comes from China' (I paraphrase, as I now cannot find the video!) My first concern arose when I received an email to track the parcel. It clearly identified the package coming from China. I then received another email at 08.00 stating the order had been delivered that day at 10.35 pm. While the brackets may look as though they might last, the screws and bolts are so thin, I will need to redrill the holes in the brackets to take stronger bolts and screws. Sold under false pretence!

30 april 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@brittrove.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Beoordeeld met 2 van de 5 sterren

I bought 2 bird feeder with fountains…

I bought 2 bird feeder with fountains neiher worked correctly one did try and make a water fountain the pther did nothing i cannot find any info on returning them on your site these bought them tis month April .having spent 30 pounds i expected more and better service

12 april 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear customer,
We are so sorry that both of your bird feeders with fountain function failed to work properly. We totally understand your disappointment after spending 30 pounds on the items.
We apologize that you couldn't find any return information on our website. Please send your order number to our customer service email: service@brittrove.com . We will arrange the return and solve this matter for you as soon as possible.

Beoordeeld met 1 van de 5 sterren

I bought 2 fence repair posts..

I bought 2 fence repair posts... What arrived was not the post that eas advertised and it WAS from China. These people obviously lie as a business and I DO NOT recommend them as they can not be trusted.

27 april 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear customer,
We are truly sorry to hear you are unhappy with the fence repair posts you received and for any disappointment caused by your order experience. We sincerely apologize for the inconvenience this has brought you.
Could you please send your order details to our customer service email: service@brittrove.com ?
We will urgently check your order and resolve this matter for you without delay.

Beoordeeld met 2 van de 5 sterren

Item poor quality

Item poor quality. Polish watery and appeared to take ages to dry. Peeled off soon after application. Would not recommend waste of money. Took a while to be delivered

4 maart 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@brittrove.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.

Beoordeeld met 1 van de 5 sterren

Absolute nightmare of a company

Absolute nightmare of a company, I ordered the vacuum sealer and bags, they sent it to wrong address, and Yodel have returned it to sender, in total I have sent 18 emails to Brittrove, and either been ignored or get a computerised response, never a real person, I have never received the item, and I am asking for a refund, but all I get despite issuing evidence from Yodel that its been returned is stupid questions like can we see return label, how can I show a return label when its Yodel who have returned it, I've given them the tracking number, but still I get a stupid question again, i will be reporting this to trading standards on Monday, and any other agencies, do not trust this seller please be careful

3 maart 2026
Review zonder uitnodiging
Logo Brittrove

Antwoord van Brittrove

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Beoordeeld met 5 van de 5 sterren

Brilliant

What a great little thing this . I had one yrs ago and it was huge. This compact and easy to use.

1 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Prompt delivery and good communication

Prompt delivery and good communication. I can't imagine sewing without these needles they are marvellous. The thread is really good and the threader is very useful. If you have bad eyesight this is a must .

5 februari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Looked Good

Thought the spray gun looked good and once I tried it with emulsion paint I was very disappointed as it failed to worked properly. The paint was thinned and the appropriate spray head fitted and the paint just spluttered out.

12 februari 2026
Review zonder uitnodiging

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