I was just picking up product at your East Broadway location and there was a flutter of activity at the front reception. Everyone was sooooo friendly and pleasant and helpful. It was a 5 star experien... Toon meer
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Lees wat reviewers zeggen
Always such an outstanding experience. Tyana is such a wizard with hair cut and colour. We always have a few good giggles about everything and nothing! Her assistant, Kim, gives the best shampoos,... Toon meer
Was supposed to take a few days to deliver. It ended up being few weeks, and having to call several times to try understand what was happening.
Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate. I appreciate that you kept me informed thro... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
BRUSH is dedicated to providing our clients with an exceptional experience, creating the latest hair techniques, and curating the Industry’s best products. We serve our clients with trusted brands and product recommendations, in salon and online. With a passion for our craft, a focus and commitment to the highest quality, and sustainability to benefit the planet, we generate client confidence and trust in everything we do.
Contactgegevens
595 East Broadway, V5T 1X4, Vancouver, Canada
- 6045591737
- bookings@brushsalon.ca
- brushsalon.ca
4,0
Goed
122 reviews
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Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The best salon in Vancouver!
The team is fun yet highly professional, offering excellent products and services. What truly sets them apart is the incredible attention to detail each stylist puts in, making you feel unique and special every time
5 september 2025
Great
I’m happy with my new staff and with a lot of gifts! Delivery was about couple weeks, that’s fine, items are original. The price is good too. Thank you Brush salon team!
5 september 2025
Excellent Products, Slow Shipping
The products from Brush Salon are excellent, high quality and well worth the cost. I’ve been very happy with the results.
The only drawback has been the shipping time. Even after receiving the shipping confirmation, it seems to take quite a while before there is movement with the delivery, and the products take longer than expected to arrive. Because of this, I couldn’t give a full five stars.
That said, I do recommend Brush Salon for the quality of their products, and I hope the shipping process improves to match the level of the product experience.
5 september 2025
Your web store was very easy to use.…
Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate.
I appreciate that you kept me informed throughout the process.
The only consideration was the shipping time, which, of course, was not your fault, but rather the responsibility of Canada Post. I will be sure to place my order with more lead time in the future.
27 augustus 2025
Difficult to get in touch with
Update: Brush has since contacted me and sent me a replacement pump and apologized, so I appreciate their customer service on this.
Difficult to get in touch with. Ordered litre-sized product and paid extra for the pump, which arrived and doesn't work. No response to various efforts to get the pump replaced or refunded.
26 augustus 2025
Made me purchase express shipping but…
Made me purchase express shipping but then did not ship it out for a whole week, which is fine but don’t make express shipping the only option if you have no intention of sending it out to be delivered within 1 to 2 business days.
27 augustus 2025
Brush Salon Delivers Excellence!
Fast, flawless, and proudly Canadian ✨ 🇨🇦✨!
I ordered the Fur Ingrown Concentrate from Brush Salon, and I couldn’t be happier. It arrived quickly, beautifully packaged, and in perfect condition. The product itself works exactly as promised, and it’s already become a staple in my routine. I love supporting a Canadian business, and I’ll definitely be shopping with Brush Salon again. I can’t wait to stop by their salon in Vancouver on my next trip!
18 augustus 2025
Resolved my concern quickly
I had some miscommunications with the company but they quickly rectified the situation.
1 juli 2025
Great Products, Reliable Service
Website is always easy to navigate, what I need is always in stock & delivery is time is efficient.
27 juni 2025
Nothing but love!
I’m so glad I made an appointment at Brush Salon! Calvyn cut and styled my hair, and I don’t think I’m ever going to get another hair cut from anyone else! He gave me some advice about my hair type that I didn’t even know before and it has made a world of a difference for hair care. Love love love!
10 april 2025
excellent
excellent! I love my steam pod 4.0! Everything came perfectly packaged and intact when I opened it, thank you so much :-)
26 juni 2025
Online purchase
Product was a bit delayed. However communication was excellent and it arrived the following week as promised.
23 mei 2025
Best hair care products!
I've been buying ALL my hair products from here for a few years now I absolutely love how you carry all my favourite products and I absolutely love how you have a points system shipping is always so fast and the website it's self is so easy to navigate..
24 april 2025
Worst customer service ever
Order Number: 15423BS
I placed an order for a brush, expecting it to arrive by mail, but unfortunately, I never received it. On top of that, I didn't even get the standard postal card to pick up the package. I've reached out multiple times to the company, hoping to get some clarification, but I never received any responses or solutions.
This was meant to be a gift for my daughter, and now I'm left with no gift and no refund. This experience has been incredibly disappointing, especially as this was my first time ordering from them. Poor customer service, no accountability, and no resolution. It's safe to say that neither I nor my friends will be doing business with this company in the future.
5 mei 2025
Review zonder uitnodiging
Antwoord van Brush Salon
We take every concern seriously and have completed a full review of your order. Your package was shipped in a timely manner and collected by Canada Post on April 29 at 3:44 PM. According to Canada Post tracking and signature records, it was picked up on May 6 at 1:40 PM and signed for with verified government-issued ID at a Canada Post office, confirming successful delivery.
Our team also opened a formal investigation with Canada Post to ensure the matter was handled correctly. In their final report, Canada Post confirmed that the package was collected by the customer using valid identification.
We additionally reached out privately with multiple resolution options, including a refund or replacement brush, as a gesture of goodwill. Unfortunately, these offers were declined, despite the verified delivery.
We remain committed to providing transparent, professional service, and we appreciate the opportunity to clarify the facts surrounding this order.
— Brush Salon Team
Great customer service!
26 april 2025
Blonde Perfection Thanks to Jiji at Brush Salon
I've been going to Brush Salon Gastown for over a year and a half, and I have never loved my hair as much as I do now. Jiji is the best, and I couldn't be happier with my blonde
22 maart 2025
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