Item has taken over 2 weeks to arrive. They list items on their website without having it in stock so have had to wait for them to order them in to send to me.
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Lees wat reviewers zeggen
Purchased a PIV Unit. Arrived promptly but when checking the unit I discovered the cover was marked. Promptly contacted via email with the very low expectations of a replacement cover being... Toon meer
Spent a lot of time searching for a Hills clothes post. Builders Superstore had stock and a lot cheaper some other sellers. Delivery charge very reasonable as well. Delivered today as promised. Ju... Toon meer
Shambles. The website states fast and free delivery, same day dispatch, etc. I ordered snickers trousers and shorts, and had to email the company to ask when they were being dispatched, only to be tol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Werkkledingwinkel
- ook in
- Bouwmarkt
- Schroevenleverancier
- Veiligheids- en werkkledingwinkel
- Vochtweringsbedrijf
Informatie afkomstig van verschillende externe bronnen
The Builders Superstore….. Everything you need at the very best prices around and all under one roof. With free next day delivery to site or direct to your front door on orders over 75 quid, why would you even bother to drive to a builders merchant to pick up ? With over 25 years in the industry we know exactly what you need and how much you want to pay…… that’s our price guarantee !!
Contactgegevens
Lime Street, M29 8EN, Manchester, Verenigd Koninkrijk
- builders-superstore.co.uk
- info@builders-superstore.co.uk
- builders-superstore.co.uk
2,4
Slecht
96 reviews
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Quality products and great customer…
Quality products and great customer service
14 juli 2020
Review zonder uitnodiging
Antwoord van Builders Superstore
Thanks for your review you know where we are in the future if you need anything.
Great service and great delivery
Great service and great delivery
I even rang before I ordered
And got free technical advice
Thanks Dan thumbs up
Simon
14 juli 2020
Review zonder uitnodiging
Antwoord van Builders Superstore
Thanks for your review you know where we are in the future if you need anything.
Highly recommended
Fast, friendly affordable service. Highly recommended
14 juli 2020
Review zonder uitnodiging
Antwoord van Builders Superstore
Thanks for your review you know where we are in the future if you need anything.
No delivery or communication
Ordered from them with a confirmed delivery of 5-7 days. Not over double that and no delivery or communication. I have had e-mails ignored. Will be taking this further, and will definitely never use them again. I understand the impact of Covid, but this is unacceptable. Another company misbehaving.
14 juli 2020
Review zonder uitnodiging
Order never sent, No response to communications, refunded by Paypal!!!!
Website states, "Same Day Dispatch" and "Why use us? Well if you order before 2pm we ship your order the same day!"
Ordered online..........waited, waited, waited...... after two weeks sent email enquiring where order was..........waited, waited, waited.........sent other email, attempted online chat (no response).
After receiving NO RESPONSE whatsoever from this company I had to eventually raise a dispute with PayPal and received a refund.
Despite offering two different email addresses for "contact" and an "online chat" facility (which pops up as soon as you enter their website) I could not get a response from them.
POOR, POOR service in 2020!
11 juni 2020
Review zonder uitnodiging
No delivery, no communication
Ordered here as other companies were quoting much longer for delivery. Website said "Deliveries may take up to 7 working days". At least 15 working days later, I still have no delivery, and have sent two e-mails neither of which has elicited a reply, and the chat function on their website is also dormant.
If you can't do it, fair enough, but don't say you can when you can't and then not have the courtesy to let paying customers know about delays and inform them of when, if ever, their order will be delivered.
*Edit following reply below
I have received no phone calls in the last couple of weeks, but did receive one this morning after I managed to speak to someone on the website chat and after I left this review. I returned the call soon after. Even if they had been unable to speak directly by phone, they could have left voicemail or even better an email. A minute of their time there could have saved considerably more down the line.
I understand times are stressed for businesses, but this was poor customer service under any circumstance.
To their credit they have promptly refunded me, but I shouldn't have had to go to these lengths to get it.
29 mei 2020
Review zonder uitnodiging
Antwoord van Builders Superstore
Hi Ian,
Thank you for the review, I will pass it on to our team that are trying their very best at these challenging to get everyone’s order out whilst keeping themselves and our customer safe.
As I’m sure you know there has been high demand on all manufacturers, suppliers and carriers over the last 6-8 weeks and we can only apologise we didn’t get your Beeswax Paste out to you on time.
We have tried to call you twice over the last couple of weeks and again this morning but no answer.
I have issued you with a full refund and again can only apologise once again for not fulfilling the order
Would give no stars if it was an option
Would give no star if it was an option
Do not waste your time with this company absolutely crap. Customer service lie to you and keep you waiting for your order for weeks. Ended up just getting a refund. Will never use them again.
15 mei 2020
Review zonder uitnodiging
Antwoord van Builders Superstore
Thanks for your understanding through this trying time of Covid-19 we trying our best to keep our business going plus our staff and customers safe.
Sorry you think a pair of pants take priority over safety.
What a joke
What a joke. I ordered a pair of mascot trousers for apparently next day delivery. 5 days later I phone to find out they order from somewhere else first so next day is a lie. Sent them back because I ordered too small. I paid the return delivery and had no confirmation. I've phoned them twice since then and been fobbed off with BS dates of arrival. Nearly two weeks since I returned mine first class and I still have not received replacement pair. Their loss because the company I work for will not be ordering from them for the rest of the crew which would have been about 20 pairs.
27 september 2019
Review zonder uitnodiging
Dan the man.
Recently, I have had a pair of faulty snickers trousers in which I received a prompt refund and excellent customer service. Your staff member Dan has been superb. He made the process hassle free and really went out of his way to resolve the problem, resulting in a very happy customer. Will definitely continue to buy off this company. Keep up the good work.
26 juni 2019
Review zonder uitnodiging
Antwoord van Builders Superstore
HI Chris sorry for the late reply thanks for the gret feedback.
Antwoord van Builders Superstore
Hi Leyton,
Thanks for the great review and feedback we aim to please; prices and quality brands.
Thanks
Poor correspondence
I ordered some work trousers on the 9th December (Sunday) and was expecting delivery on 12th (Tuesday). I had no despatch email all week and I contacted them on Friday (14th) to see what was going on. They then told me my size was out of stock and to try the next size up which I reluctantly agreed to. It is now 18th and having been promised delivery on the 17th (Monday) I still haven’t had a despatch email.
18 december 2018
Review zonder uitnodiging
5* ordered wall ties on Monday received next day
5* ordered wall ties on Monday received Tuesday. I will defiantly use again :)
12 februari 2018
Review zonder uitnodiging
Antwoord van Builders Superstore
Hi Daniel,
Thanks for the great review and feedback.
Thanks
Great price and product
Shopped around they had the best price for dpc cream + delivery next day, I’ve use twice since and had the same great service
8 februari 2018
Review zonder uitnodiging
Antwoord van Builders Superstore
Hi Nigel,
Thanks for the great review and feedback; we have daily offers
Thanks
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