Building Shop Reviews 

1.311
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant experience all round. The customer service was genuinely exceptional no waiting, no hassle, just real people who know how to resolve things properly. After being let down by a well known DIY... Toon meer

Beoordeeld met 5 van de 5 sterren

I have used Building Shop a few times over the past couple of years and have always been satisfied with the service and prices.I have always been kept well informed about order progress, and any queri... Toon meer

Beoordeeld met 3 van de 5 sterren

I ordered 7 bulk bags of 20mm gravel. Together they weigh about 6000kg. The website described the access needing to be sufficient for a standard refuse truck. Despite this being the case, the delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

Won’t be using anyone else after finding Building Shop. Had problems finding a supplier who’d deliver what I needed - 140 bags of aggregate. Building shop guys stuck with it, were always polite, calm... Toon meer

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4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,5

Alle reviews

(1.311)

353 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

Promised delivery

I was scheduled for delivery on a Monday but I had to call 3 times before I received a confirmation that it would be delivered on Thursday finally.

26 maart 2026
Beoordeeld met 3 van de 5 sterren

Some slabs are cracked

Some slabs are cracked, 4 of 20 , email the team but no response so far.
(2026 Apr1 )Finally get the call with apology from team (No email response due to tech issue )and get partially refund.
Please understand I need to give additional time and money to handle this issue, so 3 star mark is fair.

20 maart 2026
Beoordeeld met 5 van de 5 sterren

Spot on service from start to finish.

Spot on service from start to finish.
Order couldn’t be delivered within the couple of days stated so I received a phone call to check that a new date would be okay.
Absolutely fine with me, pre planned ordering anyway and from me ordering it was 4 working days before delivery. Pretty impressive. Delivery driver was from Jewsons who rang my doorbell, asked where I’d like them put and didn’t exactly as I asked.
All slabs delivered in perfect condition, not one damaged.
45 slabs not one bit of damage, I had a neighbour who had slabs delivered and only about 10% survived the journey. (Not through this company)
Clearly a company who know what they’re doing and how to give good customer service!

23 maart 2026
Beoordeeld met 1 van de 5 sterren

Avoid at all costs.

Ordered some paving slabs online pay for them the money went out of my account had no confirmation and apparently the order didn’t go through!!!!!!

It out and then get my slabs delivered, which were the wrong ones, not as their website…

They were collected taken away they tried again with another company. They are slab they were damage, by builder had to repair the corners to lay them, or less has been going on two weeks..

Lack of communication from this company is shocking.
Avoid all cost go to your local builders merchant.

20 maart 2026
Logo Building Shop

Antwoord van Building Shop

Hi Andy, sorry I need to correct you.The slabs that were originally delivered were what you ordered the problem was that you failed to inform us that you wanted a specific shade of buff slab.i emailed you and spoke to you on multiple occasions and agreed to collect the slabs and deliver another brand of slab.We had arranged for 7 slabs only to be swapped over due to slight chipping on Monday/Tuesday and then you informed us at 5.37pm on Friday that you needed them for the weekend!I am pleased to hear all the replacement slabs were used.Gary

Beoordeeld met 1 van de 5 sterren

You went through Jewsons and thats…

You went through Jewsons and thats where it fell apart, and of this morning its now 11am i still have not got my slabs
Jewson sent a driver that was not capable of driving the lorry, as in there was the odd car parked in the close so he took them back, jewson said they would deliver the next day Saturday but they do not work on saterdays, iv been on to them this morning and have been told delivery will be today, dosnt hold your breath
Hi just had a delivery and they brought the wrong slab, not even the same make

23 maart 2026
Beoordeeld met 3 van de 5 sterren

When I booked my delivery they said 2…

When I booked my delivery they said 2 working days, the day before it was cancelled and I was given a new delivery date 3 days later, they did not show up, the next day I had to make phone calls and email to find out what happened, never got an answer but they must have passed the order onto a local company (Stanley Perkins) who promptly delivered my goods that day, I've now ordered more materials from the local company instead of Building Shop

18 maart 2026
Logo Building Shop

Antwoord van Building Shop

Hi Billy, I apologise for the delay as our supplier did not deliver on the confirmed day.I can assure this is unsual I hope you give us the opportunity to supply you in the future.Regards Gary

Beoordeeld met 5 van de 5 sterren

Professional Delivery man

The Delivery man positioned my bulk order just were i asked him then seeing that the paving flags were the wrong ones it was no trouble for him to reload them back on the lorry and return with the right ones very professional of him. Thanku

17 maart 2026

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