Customer Service who??? I ordered in the begining of Summer, they sent me a Mail that the Package arrived which obviously did not happen and until now there is no answer, no package but they have my... Toon meer
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Lees wat reviewers zeggen
I’ve bought a number of pieces from By Glaze by now and every single time, I just love the pieces so much, they become my everyday staples! Even when there was a fault with a stone in one of my pi... Toon meer
Bedrijf heeft geantwoord
I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Toon meer
Bedrijf heeft geantwoord
I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Contactgegevens
Verenigd Koninkrijk
- shop@byglaze.com
- byglaze.com
4,4
Uitstekend
466 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Can't recommend enough
My order arrived earlier than expected and the quality is amazing. Cannot wait to get more pieces
19 februari 2024
Antwoord van By Glaze
Thank you for supporting By Glaze, it means so much xx
Beautifully Crafted as Always
Beautifully crafted as always. I have several pieces now and the travel case was the perfect addition. The colour, pattern and design are beautiful.
13 februari 2024
Antwoord van By Glaze
Thank you for this wonderful review about our new travel case, we are so glad you love it! x
Worth every penny and more
I just adore my earrings. They look so nice and well made and classic and go with everything!!
Only negative thing is, shipping to Germany you have to pay extra fees. But worth it in the end
19 februari 2024
Antwoord van By Glaze
Hey Christina, we are so glad you are happy with your new pieces! We are so sorry you had to pay additional customs fees, sadly this is beyond our control and something we are working on to improve in future xx
My absolute favourite jewellery brand
My absolute favourite jewellery brand. Every piece is beautiful and so well made - would recommend to anyone!!
19 februari 2024
Antwoord van By Glaze
Thank you Phoebe, this means so much to us! :)
I have tried to contact many times…
I have tried to contact many times through email as part of my order is missing. No response to any. This was for my Daughters birthday.
7 februari 2024
Antwoord van By Glaze
Hi Shirley, we are so sorry you have not yet had a response from the team, we are trying to locate your emails however we have sent you a new email in the meantime to try and resolve this issue. Apologies for any frustration caused, we can sort this for you once you receive our email xx
GORGEOUS!
Gorgeous jewellery and a gorgeous brand! They are the nicest, most lovey people and the jewellery is incredible! I own 12 of their pieces and have about 6 more in my basket!!! Can’t recommend highly enough!!!
5 februari 2024
Antwoord van By Glaze
Thank you so much Hannah, this honestly means the world to all of us in the team here at By Glaze! We couldn't do it without the support of our amazing customers, so thank you again. We look forward to growing your By Glaze collection even further this year :) xx
Awesome product and service
Great products, matched with great customer service and communication...they really helped me out when I required a product quickly before leaving the UK...
5 februari 2024
Antwoord van By Glaze
So glad we could help! Thank you for supporting us here at By Glaze xx
The necklace is beautiful
The necklace is beautiful, even more detailed in person. Fast delivery and safe package.
29 januari 2024
Antwoord van By Glaze
Thank you so much for your lovely review, we are so glad you're happy with your necklace! x
Antwoord van By Glaze
Thank you for your kind review Brendan, thank you for choosing to shop with us again xx
Beautiful Shell Drop Huggies
Beautiful earrings, Thank you:) I ordered my earrings on the 9th of December and got my order a few days before Christmas. Only thing what you have to keep in mind when ordering if you don't live in the UK is customs charge can be more than the shipping cost it self and it delays the delivery a week. (I was lucky I could order it with free shipping but still the customs remain)
9 december 2023
Antwoord van By Glaze
Thank you for your feedback Silvia! We are so sorry to hear that you still had to pay customs. It's so frustrating for us and our customers as customs are completely out of our control and each country seems to have varying degrees of fees. Sadly these are not something we can regulate or control which I know is very annoying but we appreciate your support and hope we can improve our service for our customers buying outside of the UK in the very near future xx
Stellar Customer Support
Delivery was great - arrived in time to be a Christmas Present for my beloved Godchild. Unfortunately, this will be my very last order - I did not expect having to pay €21 because of Brexit - this was not listed anywhere on the website (else I would have given 5 stars). Do get in touch when ordering from within the EU is a possibility.
I have increased my rating to 5 stars as your customer support is absolutely stellar. Oh - and I did not mention yet, that my godchild absolutely loves her new necklace :-) - thank you!
11 december 2023
Antwoord van By Glaze
Thank you for your purchase and your review, we are so sorry to hear that you incurred customs charges on your order. It's so frustrating for small brands and customers as customs are completely out of our control and each country has different customs fees. Sadly these are not something we can regulate or control which I know is very annoying.
On our website on our shipping FAQs and terms and conditions we do state that:
'Orders crossing borders may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and you will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order'
I have dropped you an email regarding your order and will be able to support you there further xx
Very happy
It was shipped super quickly even though it was Christmas season. And not only do I love the earrings so much, but also people compliment it everywhere I go. :) very happy with this purchase!
7 december 2023
Antwoord van By Glaze
Thank you so much for this very kind review, we are so pleased to hear you're happy with your earrings :) xx
As always - LOVE
As always - happy with my purchase. I ordered a necklace and two rings - nice quality - great customer service and fast international shipping (US). Thanks for all you do! Wish I could come to a launch!
7 december 2023
Antwoord van By Glaze
Thank you Jazzlyn! So glad you were happy with your By Glaze experience xx
Excellent customer service
Excellent customer service! Items were originally out of stock but I was contacted when they were available and the order was received in days. Thank you.
6 december 2023
Antwoord van By Glaze
Thank you for your kind feedback Jan! We hope you have a wonderful Christmas xx
5* Customer Experience
I have had an excellent experience using By Glaze. I ordered a gift for my partner and it came in excellent time with zero fuss.
I ordered the wrong size, I contacted their email and I had a response within the hour which was amazing. Everything was sorted within the day and they were even kind enough to sort the exchange before receiving the return with a simple proof of delivery. Lou in particular was fantastic.
This excellent, human first approach was amazing and hard to find so I will definitely be using them again and recommending them to friends.
5* all round
14 december 2023
Review zonder uitnodiging
Antwoord van By Glaze
Thank you for this lovely review Jack, so glad we could be of help! :) We hope you have a wonderful Christmas xx
Good communication and prompt service.
Good communication and prompt service.
My daughter is delighted with the jewellery which is for her forthcoming wedding.
27 november 2023
Antwoord van By Glaze
Thank you Helen, we are so honoured that your daughter will be wearing By Glaze on her special day! xx
Lovely choice of jewellery
Lovely choice of jewellery Pretty and delicate for tiering. Very pleased with presentation and delivery time. Would recommend!
17 november 2023
Antwoord van By Glaze
Thank you Sue! We really appreciate the kind words xxx
Cute company
Beautiful jewellery and helpful support via Instagram when I realised my order had gone through twice!
8 november 2023
Antwoord van By Glaze
Thank you Rianna, so glad we could help xx
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