The Adventure Challenge Canada Reviews 

308
•
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 5 van de 5 sterren

I had the wrong shipping address and didn’t take into account it was holidays, duh. I got an email response a couple days later to have them try to rectify to have delivered to another address. Long... Toon meer

Beoordeeld met 1 van de 5 sterren

As with others made an order early December and still have not received it. All attempts to reach customer service since then have not been answered. I have previously ordered without issues, this is... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a book a month ago, and it still hasn't arrived. Despite this, I've received 3-4 emails from the company asking for feedback on my order. It's unacceptable to request feedback before the ord... Toon meer

Beoordeeld met 5 van de 5 sterren

Great explanation of products with easy and fast checkout, prompt email confirmation and speedy delivery! Bought the solo pkgs for Christmas gifts. Cant wait to start the adventures! Cathy


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3,3

Gemiddeld

TrustScore 3.5 uit 5

308 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,3

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(308)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Didn’t get my order

Didn’t get my order. They guarantee it arrive before Christmas if you order before a certain date (15th I think?) - I ordered it on the 10th, and haven’t heard anything from anyone. Likely won’t do business with you guys again if this isn’t resolved before December 25th.

11 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we're sad to hear that you have not received your order yet! 💔 We know that our team is working hard to make sure that every order is fulfilled! We value our customers' feedback and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!

Beoordeeld met 5 van de 5 sterren

Amazing customer service

My package was stolen (I live in an apartment building so that happens sometimes). Perla was great to let me know who to contact to see if the package was really stolen or was misplaced and when the theft was confirmed, she was quick to suggest the item be delivered to me again (to a safer address) without additional cost. Very comprehensive, easy and quick. Thanks again Perla!

29 november 2023
Beoordeeld met 1 van de 5 sterren

Still haven’t recieved it and…

Still haven’t recieved it and immediately got better offers and discounts than I paid

13 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we're sad to hear that it wasn't quite what you were expecting 💔 We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you
Soon!

Beoordeeld met 4 van de 5 sterren

Positive Experience

Product is great and shipped very quickly in the middle of December. My only complaint is the lack of communication or tracking ability. I placed the order and received a confirmation email, but nothing else with any shipping information. There also wasn’t a way for me to track my order on the website, although that may have been a temporary glitch as there should have been a place to do so. I would have appreciated an email saying the product shipped with the tracking number included. Overall I will order from them again and would recommend them to others.

13 december 2023
Beoordeeld met 5 van de 5 sterren

The couple’s adventure book

The couple’s adventure book, filled with 50 date ideas, is a delightful treasure trove of romantic and creative experiences. From charming outings to unique activities, it provides a diverse range of options to strengthen connections and create lasting memories. A fantastic resource for couples seeking fresh and enjoyable ways to spend quality time together.

12 december 2023
Beoordeeld met 1 van de 5 sterren

Got an initial response but since then…

Got an initial response but since then there have been no more and there is no phone number to call. We have not received the products I ordered.

29 november 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we apologize for the delayed response here! It looks like the specialist that was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we could get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️

Beoordeeld met 5 van de 5 sterren

love it!!

Shipped fast and i got a good sale! i bought it as a present for my boyfriend for christmas and im very excited to give it to him :)

29 november 2023
Beoordeeld met 1 van de 5 sterren

Both books came in damaged and…

Both books came in damaged and Adventure Challenge never responded to email about a return or discount. Such crap!! I want my money back!

11 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we apologize for the delayed response here! It looks like the specialist that was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we could get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️

Beoordeeld met 1 van de 5 sterren

Have yet to receive it.

Have yet to receive it and tracking info is incorrect. Not sure what went wrong.

11 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we're sad to hear that you have not received your order yet! 💔 We know that our team is working hard to make sure that every order is fulfilled! We value our customers' feedback and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!

Beoordeeld met 2 van de 5 sterren

Not offering customers the lower price right after purchasing

I don't have an issue with the product but hate purchasing an item then get a email where it is cheaper the very next day and not honouring that email

26 november 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!

Beoordeeld met 5 van de 5 sterren

Cutest ducking thing ever!!!

Cutest ducking thing ever!!!! I love this 😀
My husband and I have only tried one but the book is just so ooooh cute.
I have my own Polaroid so that cut the cost sooo much lol but the book 📖 Is awesome. I wish they had a book for a family of 3 I could only find one for a family of 4 or up

28 november 2023
Beoordeeld met 5 van de 5 sterren

Fixed

You are correct. I have no problem taking back my comment. Once I was contacted, the package was right back on track. They actually were able to send the order before the 25th of December. Still yet to use the product, but as service goes, chapeau.

6 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we apologize for the delayed response here! It looks like the specialist who was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we can get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️

Beoordeeld met 1 van de 5 sterren

I live in Toronto and you guys ship…

I live in Toronto and you guys ship from Etobicoke and yet my package has not even left your facility in over 2 weeks. And now I won’t have it in time for Christmas.

8 december 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we apologize for the delayed response here! It looks like the specialist who was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we can get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️

Beoordeeld met 5 van de 5 sterren

Great way to break free from your boring old routine!

These books are a great way to creatively break free from your same boring old routine...they do all the thinking and planning for you and are an exciting surprise everytime! Lots of laughs! And shipping was unexpectedly quick, even during the first weeks of December with Christmas

28 november 2023
Beoordeeld met 1 van de 5 sterren

I have ordered from the site

I have ordered from the site. The shipment was sent back to sender for “wrong address” despite the fact that I have never had this issue and live in a house (should be no confusion about the address).

I have contacted the company and no one has responded and no refund has been given. I really just want what I ordered in November and I wanted it here for Christmas. Hopefully a review will help get the attention of the company as an email to their support has gone unanswered.

25 november 2023
Logo The Adventure Challenge Canada

Antwoord van The Adventure Challenge Canada

Hey there, we apologize for the delayed response here! It looks like the specialist who was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we can get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️

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