Poor aftercare and zero accountability First time using this company — delivery was on time, but that’s where the positives end. I ordered fascia, soffits, and trims. Fascia and soffits had... Toon meer
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We have been customers of C & A Plastics for many years. They are a very helpful company. Their products are excellent. Customer service is brilliant. Aftersales is also very good. They stock a w... Toon meer
Good products, well wrapped and friendly delivery. Some items were out of stock due to manufacturing delays (apparently, some virus going round :-) ) - they allowed me to add more items to the ord... Toon meer
PLEASE CHECK CONDITION OF YOUR DELIVERY. Unfortunately I didn’t in my husband’s absence and all 3 aqua panels were damaged. I did complain and they did take time out to give me a full reply but couldn... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
UK specialist supplier of plastic building materials, including: Fascia, Soffit, Gutters, Cladding, Polycarbonate, Roofing Sheets and more. See website.
Contactgegevens
Courteney Road, ME8 0EZ, Gillingham, Verenigd Koninkrijk
- 01634 37 44 44
- cs@cabp.co.uk
- cabp.co.uk
2,9
Gemiddeld
42 reviews
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Sadly, too many issues
I was asked by CABP to do a review, so I've done as requested.
There were a number of issues with my orders.
1. Initial Delivery. Ordered £800 of goods. Should have arrived in first week, but didn't because transport manager was on holiday. Rescheduled for 2nd week, but they forgot to put it on the delivery vehicle. It arrived in the third week. Make sure you read their delivery policy, because you won't know what day the deliver until the evening before, and you won't get the goods unless they're signed for. For most customers, this is likely to be a significant issue.
2. Offloading. There were 2 sheets of 3m x 2m plastic roofing. The driver arrived on his own, expecting help to offload the items. I'd had a surgical procedure the day before so was reluctant to help. I was told he would have to take it back to the depot. My builder had already been put off twice, so I couldn't afford to have the goods returned to depot. So I helped, and for the next 2 days, suffered the consequences of my reluctant decision.
3. I then placed another order, but needed to return some items from the first order. Both the delivery and collection were to be done on the same visit. So I paid £40 delivery charge, but then had to pay another £30 collection charge, even though the driver was already on site. That's £70 for a single visit.
4. No instructions were provided on how the various roofing parts fitted together. The twinwall edge filler was a particulary bad design, difficult to fit and left the capping at an angle.
5. End caps for the twinwall and polycarbonate sheets were awful. The first was a 'one size fits all' and looked a mess on my 10mm twinwall. There appeared to be no end caps for the solid poycarbonate sheet glazing bars, so I was sent some 50mm x 50mm, 'L' shaped bits of plastic to put over the ends. I attempted to shape them, but they still looked a mess.
6. The 2 stars awarded are for the effort put in by staff to make up for all the things that went wrong.
7. I do realise that CAPB are probably a relatively small business, trying to keep costs down, but regretably, I would not buy from CABP again.
18 november 2017
Review zonder uitnodiging
Antwoord van C & A Building Products
Dear Dusk
We have just become aware that you have reviewed us on trust pilot as an unverified review, please can you give us your order details so that we can look this up an verify the review as being genuine
Yours
C & A Building Plastics
1st rate company. Excellent standards of service and quality products.
Excellent range of very competitively priced products.
Very quick delivery.
Great customer service including after sales.
Well deserved 5 star rating.
Thank you.
14 juli 2017
Review zonder uitnodiging
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