I have been a happy customer of CafePod for many years. Over that time and with thousands of fantastic coffees, I have rarely had cause to contact customer services, minor issues like a damaged pack... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not only do they sell fantastic coffee, their customer service is brilliant! I had an issue with my subscription, emailed them and within minutes, a lovely lady (a real human!) called me and sorted ev... Toon meer
Bedrijf heeft geantwoord
Best strong coffee pods even the decaffeinated coffee pods taste of good and strong coffee. We do order the strongest but keep some less strong pods for our guests. Speedy delivery and a free tin th... Toon meer
Bedrijf heeft geantwoord
Ordering online very easy Good choice of blends Quality of coffee is excellent. So good regularly send Supercharger to son in Melbourne Australia who absolutely loves it Quick delivery No negativ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a little London-based company on a mission to help people make great coffee at home. Our award-winning blends are available as Nespresso® compatible pods, ground coffee & whole bean.
CAFEPOD Coffee Co.
Geschreven door het bedrijf
- Craft Coffee | Est. London 2011
- Coffee. Everywhere does it differently. But we love London’s way - it’s got creativity, passion and pushes the boundaries. We're an independent business from South West London. We conceive and craft quality coffee for you to enjoy and to help you thrive in the hustle, the bustle and the daily grind. From Nespresso Compatible to ground and beans, we craft strong, exciting coffee for adventurous coffee drinkers. Enjoy at home to help you stay at your sharpest. Always.
Strong, Exciting Coffee Guaranteed
100% Satisfaction Guarantee or Your Money Back
At CAFEPOD Coffee Co. your satisfaction is our top priority. If you're not 100% happy with any of our products or service for any reason, please get in touch at hello@cafepod.com or call us on 0800 954 0717 within 30 days of purchase and we'll gladly replace your products or provide a full refund.
Contactgegevens
95 Chancery Lane, WC2A 1DT, London, Verenigd Koninkrijk
- 020 3747 1255
- hello@cafepod.com
- cafepod.com
4,9
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Good price for good coffee
The free delivery when you order £35+ is great, overall price of Nespresso compatible pods is good and coffee itself tastes fab!
3 juli 2026
Antwoord van CafePod
Hi Andy,
Thank you, that’s such great feedback!
Really glad you’re enjoying the coffee and finding it good value, and it’s lovely to hear the free delivery over £35 makes things even better for you.
Knowing the pods taste fab and work perfectly with your Nespresso machine means a lot. We really appreciate you sharing this.
Best wishes,
Hafsa
It's the best coffee I've had goes so…
It's the best coffee I've had goes so well in my new ninja x
2 juli 2026
Antwoord van CafePod
Hi Moira,
Thank you, that’s such a lovely message!
I’m really glad you’re enjoying the coffee so much, and it’s great to hear it pairs perfectly with your new Ninja machine. There’s something extra satisfying when a favourite coffee and a new setup work beautifully together.
We really appreciate you sharing this, it means a lot.
Best wishes,
Hafsa
great service
Customer service is always so quick, responsive, flexible, consistent and efficient with them. And I love the treats in my coffee delivery box
29 juni 2026
Antwoord van CafePod
Hi Richard,
Thank you, that’s such lovely feedback!
I am really glad to hear the customer service has been quick, responsive and flexible for you, and it’s great to know you enjoy the little treats in your delivery box too.
We appreciate it a lot.
Best wishes,
Hafsa
Happy to give CafePod a go.
I gave CafePod a chance as a UK Co but unfortunately they didn’t hit my mark.
Customer services were very good. They listened and replaced pods that arrived dented so they could not be accepted by the coffee machine, but I wasn’t wowed away from the mainstream. I wish I was, but I wasn’t and they’re pretty much the same price all in all.
I also had an issue with the base of the pods not piercing properly in the machine, so the coffee wasn’t being poured properly or at all. I have also used many types of pods in the machine, which have all worked fine. Just these ones seemed to have a little thicker alloy base which was harder to pierce and sounded like it may damage my machine.
I’ll give them another go soon, with a hope that I have a better experience with CafePod pods now they’ve been on the market a bit longer.
3 november 2025
Antwoord van CafePod
Hi Joe,
Thanks for your feedback!
I can see that the issue was with our Oh My Gingerbread Pods from an order placed last November, 2025.
Did you have this issue with Brunch Blend, too or just Gingerbread?
We will send you an email follow up now, to see if you could try something else instead.
Best wishes,
Gloria
Regular happy customer
Order every month and no problems.
I'm happy to recommend the coffee and the company!
29 juni 2026
Antwoord van CafePod
Hi Deb,
Thank you so much for your wonderful feedback!
It means a lot knowing you’ve been happily ordering every month with no issues, and we’re so glad the coffee keeps you coming back.
We truly appreciate your recommendation and your continued support.
Best wishes,
Hafsa
I love CafePod
I love CafePod. The coffee is delicious, loads of choice and excellent customer service with speedy delivery and now I am on a subscription - so I never run out.
13 juli 2026
Review zonder uitnodiging
Antwoord van CafePod
Hi Aisling,
That’s wonderful to hear!
So glad you’re loving the coffee, the variety, and the speedy service. And being on a subscription is such a great way to make sure you never run out.
We really appreciate your kind words.
Best wishes,
Hafsa
Their decaf is excellent
Their decaf is excellent! I have a subscription and Customer service is also great overall would highly recommend!
28 juni 2026
Antwoord van CafePod
Hi Lara,
Thank you for sharing your feedback with us!
I am so happy that you love our Decaf Supercharger Espresso and that our team has looked after you.
Thank you for supporting our small business, it means a lot to us.
Best wishes,
Gloria
Antwoord van CafePod
Hi John and Rosalind,
Thank you for your lovely feedback!
I am so glad that you both enjoy the coffee and that you are happy with the service.
Thanks so much for supporting us, it means a lot to us.
Best wishes,
Gloria
Great service from Caffe POD
Great service from Caffe POD, prompt delivery and great coffee
17 juli 2026
Antwoord van CafePod
Hi Enza,
Thank you for your kind words, we really appreciate you and your support.
We hope you and your lovely colleagues keep enjoying our coffee and have a wonderful week ahead.
Best wishes,
Gloria
Antwoord van CafePod
Hi Lesley,
Thank you so much for your kind words!
So glad you’re finding everything helpful and enjoying the coffee too.
Best wishes,
Hafsa
Favourite brand
I buy cafepod brand regularly, preferably direct from the company. I have found that my favourite variety is brunch blend and I buy both regular and decaf. Quick and easy to purchase on line and delivered within just a few days. Highly recommended.
16 juli 2026
Review zonder uitnodiging
Antwoord van CafePod
Hi Mrs W,
Thank you for your lovely feedback!
I'm really glad to hear you enjoy ordering direct and that the Brunch Blend, both regular and decaf, is your favourite. Quick online ordering and fast delivery are exactly what we aim for.
We highly appreciate the recommendation.
Best wishes,
Hafsa
Great service
Great service
Cafepods taste lovely
We have caffeinated as well as decaf
Quick dispatch
Well packaged
Thank you
24 juni 2026
Antwoord van CafePod
Hi Zee,
Thank you so much, that’s really lovely feedback.
I’m glad you’re enjoying the great service, the taste of the pods (both caffeinated and decaf), and that everything arrives quickly and well packaged.
I really appreciate you taking the time to share this.
Best wishes,
Hafsa
Cafe Pod is just simply the best coffee !!!
Cafe Pod is just the best, consistent quality and a great tasting coffee. I know because I drink a lot of it !!!
The service and delivery is very good. The team are always on Jane to help at any time if you need help or information, simply the best !!
15 juli 2026
Review zonder uitnodiging
Antwoord van CafePod
Hi Mrs Lucky,
Thank you for your kind words!
I'm really glad the coffee’s consistently great for you, and it’s wonderful to hear you’re happy with the service and delivery too.
Thank you for supporting our small business.
Best wishes,
Hafsa
Alway great service and top rate coffee.
5 juli 2026
Antwoord van CafePod
Hi Jim,
Thanks for your kind words!
That’s so lovely to hear. We really appreciate your kind words, and it means a lot to know you’re enjoying both the service and the coffee.
Thank you for supporting our small business,
Best wishes,
Hafsa
Antwoord van CafePod
Hi Roger,
Thanks so much for sharing that!
We’re delighted the flavour and delivery speed have been spot on for you.
Thank you for supporting our small business.
Best wishes,
Hafsa
Antwoord van CafePod
Hi Patrick,
Thanks so much for your lovely feedback!
Delighted that the monthly delivery works well for you, and that the flexible subscription fits around your routine.
If you need anything, we are always happy to help.
Best wishes,
Hafsa
Antwoord van CafePod
Hi Ann,
Thank you for your feedback!
That’s wonderful to hear, smooth ordering and great‑tasting coffee is exactly what we hope for.
Thank you for supporting our small business.
Best wishes,
Hafsa
Quick delivery good coffee!
2 juli 2026
Review zonder uitnodiging
Antwoord van CafePod
Hi Andrew,
Thank you for your feedback!
Quick delivery and good coffee is exactly what we aim for, so I’m really glad you’re enjoying it.
Thank you for supporting our small business.
Best wishes,
Hafsa
I love Cafepod
I love Cafepod. Delivery is prompt, the coffee is delicious and affordable. I miss the chocolate flavoured pofs, though.
1 juli 2026
Antwoord van CafePod
Hi Kim,
Thank you for your kind words!
I’m so glad you’re enjoying the coffee and the quick delivery, and it means a lot that you find it great value too. We do miss the chocolate‑flavoured pods as well, they were a real favourite.
If there’s ever anything you need, we are always here to help.
Best wishes,
Hafsa
I love CafePod🥰
I love CafePod, because their coffee is delicious, you have a wide variety of pods to choose from, and they go that extra mile with their packaging and customer service!! I also love how easy it is to set up a subscription, and that you can skip at any time with ease or order earlier with a click of a button. I've stayed with them since I've first ordered after a friend recommended them 😊
1 juli 2026
Antwoord van CafePod
Hi Bobo,
Thank you so much for your lovely feedback!
This absolutely made our day. We’re thrilled you’re enjoying the coffee, the pod range, and the little extra touches we put into everything. And it means a lot that you’ve stayed with us since that first recommendation.
We’re really glad to have you with us.
Best wishes,
Hafsa
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