When one of the 2 masks I recieved had a sewing defect and I wanted to exchange they did not reply appropriately as my only reply was likely AI generated. The other mask is OK but if you have COPD it... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
These are quality masks l will be buying more. Normally l buy xxl masks, l purchased xl and they cover my face perfectly. The ear straps are a little long but is fine as l will use the headstrap. Firs... Toon meer
I brought a pro mask to run along extremely polluted streets in Ivory Coast during work stints. I love this mask, it works very well even in hot and humid climates. It's nice that it's washable, makin... Toon meer
I have been using your masks for a long time now, service is fast and reliable. One criticism I have is that you do not stock as many X-LARGE masks anymore and if you do they are normally plain with n... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.
Contactgegevens
Unit 179, 23 King Street, CB1 1AH, Cambridge, Verenigd Koninkrijk
- +44 (0) 1223 968 898
- info@cambridgemask.com
- cambridgemask.com
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Arrived very quickly
Arrived very quickly. Excellent quality and gives a feeling of security against virus and common bugs when you have a compromised immune system.
31 oktober 2025
Antwoord van Cambridge Mask Co.
Dear Bernie,
Thank you for your lovely review. We’re happy your order arrived swiftly and that the quality of the mask gives you added peace of mind. We appreciate your trust in our products.
If you ever need anything, we’re here to help.
Best wishes,
Cambridge Mask Co. Team
Best masks on the market
As a long COVID sufferer getting that virus or indeed any other is a no-go for me. I put my trust in the Cambridge Mask Company’s products. These face masks will never let you down. I recently spent seven and a half hours on the plane next to three passengers who spent the entire trip coughing continuously, not smokers cough but very obviously a cough caused by viral illness (there was also much sneezing). I kept my Admiral Pro mask on the whole time and didn’t get anything. In like circumstances without the level of protection the Admiral Pro and the other masks in the series afford I would certainly have contracted yet another viral illness. My thanks to the good people at Cambridge Masks for providing this product to people like myself who desperately need 100% protection from viruses.
31 augustus 2025
Antwoord van Cambridge Mask Co.
Dear Rowan.
Thank you for your thoughtful review. We appreciate you sharing your experience, especially given your long COVID journey. We’re very glad to hear that the Admiral Pro provided the protection you needed during your flight.
Your trust in our products means a great deal to us. If there’s ever anything we can assist with, please don’t hesitate to reach out.
Best regards,
Cambridge Mask Co.Team
Really pleased with my mask
Really pleased with my mask. It's comfortable, fits well and I feel safe in it.
And it looks good.
5 november 2025
Antwoord van Cambridge Mask Co.
Dear Margaret,
Thank you so much for your wonderful review. We’re delighted to hear that you’re really pleased with your mask and that it fits comfortably while helping you feel safe. It’s great to know you love how it looks, too.
We appreciate your support. If you ever need anything, we’re always here to help
Best regards,
Cambridge Mask Co.Team
Great mask from Cambridge Mask Co
Great mask from Cambridge Mask Co. Not the cheapest but it fits well, it is comfortable and if the spec is as it says it is, I'm hoping it will keep the winter viruses at bay.
2 oktober 2025
Antwoord van Cambridge Mask Co.
Hi John,
Thank you for sharing your wonderful feedback. We’re delighted to hear that your Cambridge Mask fits well, feels comfortable, and meets your expectations. Your trust in our product means a lot, and we hope it provides you with great protection throughout the winter season.
Kind regards,
The Cambridge Mask Co Team
Unusable mask and terrible customer…
Unusable mask and terrible customer service.
I ordered a size medium based on their size chart (I'm 5'7'' 140 pounds) and masks I've worn by other brands. The mask I received was HUGE- about three sizes too big. I emailed them about it, including pictures of the mask with a measuring tape and pictures of my attempt to wear the mask to show how ridiculously large the ear loops were, plus I told them that it was a barely snug fit on my husband, who is 6'2" and 280 pounds. They hardly even acknowledged the issue, then offered to send me the size small but said I'd have to pay an $8 processing fee. I had little confidence a small would work either after seeing how massive the "medium" is, and considering this mask was either defective or their sizing is wildly inaccurate, I thought it was unfair that I would have to pay even more money for their mistake. I asked if I could return for a refund instead and they just stopped responding to me.
Do not order from this company. I honestly can't tell if it's a scam, or if there was some mistake made with this mask and their customer service is just atrocious. Either way, don't waste your money. I recommend using Vogmask instead. Never had an issue with them.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Cambridge Mask Co.
Dear Amy,
We’re sorry to hear about your experience. This isn’t the level of service or product we aim to provide at Cambridge Mask.
From our records, it looks like our team had previously reached out with a proposed solution, but we didn’t receive confirmation on whether it resolved the issue. We also haven’t received a request to return the mask for a refund.
Due to hygienic reasons, we’re only able to accept returns of unopened and still-sealed masks. Since your mask has already been opened, there’s no need to send it back to us.
Our customer service team has now reached out to you directly via email to offer further assistance and make things right. We value your feedback and hope to have the chance to restore your confidence in us.
Best regards,
The Cambridge Mask Co Team
Mask for Work during refurb
Easy to use website, product received within week of order.
Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips..
Have noticed improvement in breathing during & after work, which is very dusty from site being refurbed. Have COPD so mask has helped..
3 oktober 2025
Antwoord van Cambridge Mask Co.
Hi Justin,
Thank you so much for your thoughtful review and for sharing your experience. We’re really pleased to hear that your Cambridge Mask has been helping you breathe more comfortably during your refurbishment work — especially knowing you have COPD.
We appreciate your feedback about the ear loops being a bit loose. Some customers find that using our mask clips or ear loop adjusters can help create a more secure fit. Our team would also be happy to offer further sizing advice if you’d like.
Thank you again for choosing Cambridge Mask and for taking the time to share your feedback — it helps us continue improving our products.
Kind regards,
The Cambridge Mask Co Team
I picked the wrong size
I picked the wrong size, so it’s a bit small. Still, if I wear it a little tightly or use an ear strap, it’s fine. I bought it because of cigarette smells; it blocks about 99% of the smell from IQOS and almost all from regular cigarettes, though a little does get through sometimes. I ordered two more in the next size up—hope they fit well.
4 oktober 2025
Antwoord van Cambridge Mask Co.
Hi YoungHwa,
Thank you so much for your wonderful review and for sharing your experience. We’re glad to hear that your Cambridge Mask is helping block cigarette odors effectively — that’s exactly what we aim for.
It’s great that you’ve found a size that works for now, and we hope the next size up provides an even better fit and comfort. If you ever need help finding your perfect size, our team is always happy to assist.
Thank you again for your support and for choosing Cambridge Mask.
Warm regards,
The Cambridge Mask Co Team
Antwoord van Cambridge Mask Co.
Hi Marie,
Thank you so much for your wonderful review.
We’re delighted to hear that your order arrived quickly and that you’re pleased with both our communication and the product. Your kind words and support truly mean a lot to us.
Warm regards,
The Cambridge Mask Co Team
Expired masks
I ordered 2 Admiral Pro masks (one of each for 2 sizes I thought might work, to be sure I have one of the right size as this was my first order).
The masks arrived on time today, but one of them was past its expiry date displayed on the packaging by the third-party manufacturer (in fact its expiry date was weeks before my order!), and the other one was 2 weeks away from its expiry date.
These are masks that are supposed to last for 2-4 months of use, but one of them was sent to me already good for the bin, and the other with a fraction of that as remaining useable life.
These are both 2020 produced, so I am assuming the company significantly overproduced during covid, and is now trying to flog its old inventory. Hence the constant sales.
In summary, I paid for 4-8 months of protection, but in fact will get only 2 weeks from my order. This is just one small step away from Cambridge Mask simply opening a GoFundMe and accepting straight donations for a living.
26 september 2025
Review zonder uitnodiging
Antwoord van Cambridge Mask Co.
Dear A.H.,
Thank you for taking the time to share your experience. Unfortunately, there was an issue with our inventory management, and your mask was sent in error.
Please be assured we are actively addressing this issue with our production and fulfilment teams to prevent a repeat. In the meantime, we’d like to resolve this for you as quickly as possible. If you could reach out to our support team at info@cambridgemask.com, we will be happy to arrange a replacement.
Best regards,
Cambridge Mask Co. Team
Good Company, Poor Product
The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be useful as a daily-wear mask.
2 september 2025
Antwoord van Cambridge Mask Co.
Hi B,
Thank you for taking the time to share your feedback.
We’re glad you were happy with our service, but we’re sorry the mask didn’t meet your expectations for fit and breathability. Comfort is very important to us, and we’d love to make this right.
Please reach out to our support team at info@cambridgemask.com, and we’ll be happy to explore a replacement option that may suit you better.
Best regards,
Cambridge Mask Co. Team
Order was quickly processed and the…
Order was quickly processed and the goods were as promised.
3 september 2025
Antwoord van Cambridge Mask Co.
Hi Shaun,
Thanks so much for your 5-star review
We’re delighted to hear your order was processed quickly and everything arrived just as promised. Your feedback means a lot to us.
Best regards,
Cambridge Mask Co Team
I still have not received my order
I still have not received my order. How can I review an item I have not received?
2 september 2025
Antwoord van Cambridge Mask Co.
Hi Joelle,
Thank you for taking the time to leave a review, and we’re so sorry for the concern this has caused.
We’ve checked the tracking information for your order, and it shows that your package was delivered on September 12.
If you haven’t been able to locate it, we recommend checking with household members, neighbors, or your local postal office, as sometimes items are left nearby for security reasons.
If you’re still unable to find your parcel, please reach out to our support team at info@cambridgemask.com, and we’ll be happy to assist you further.
Best regards,
Cambridge Mask Co Team
Face mask replacement
There was a slight issue with the sizing and the elastic tighteners on my mask. I was promptly (on a weekend!) sent a very kindly and straight forward email from Ana which got the job done. Couldn't ask for anything better.
1 september 2025
Antwoord van Cambridge Mask Co.
Hi Fin,
Thank you so much for your lovely review.
We’re so pleased to hear Ana was able to get everything sorted for you so quickly — even on a weekend! We’ll be sure to pass your kind words on to her.
Your support means a lot to us, and we’re glad you’re happy with your replacement.
Best regards,
Cambridge Mask Co Team
Great service and an excellent product
Great service and an excellent product. They really went out of their way to help me with the mask sizing issue. I’ll definitely be coming back
4 september 2025
Antwoord van Cambridge Mask Co.
Hi Jacek,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you were pleased with both the product and the service you received. It was our pleasure to assist you with the mask sizing, and we are so glad we could help.
Your feedback means a great deal to us, and we appreciate your support. We look forward to welcoming you back in the future.
Best regards,
Cambridge Mask Co.Team
So helpful when I ordered the wrong…
So helpful when I ordered the wrong size. Thank you!
1 september 2025
Antwoord van Cambridge Mask Co.
Hi Nina,
We sincerely appreciate your positive feedback.
It is wonderful to know that our customer service team could help resolve the sizing concern swiftly.
Best regards,
The Cambridge Mask Co. Team
I gave them 5 stars because the masks…
I gave them 5 stars because the masks are amazing and the customer service is superb always. I ordered from Canada and there was an issue with my order this time which they addressed and went over and above. Thank you so much CM company for keeping me safe. What started as a mask to help me thru fire smoke (amazing) became a tool for safety during the pandemic.
1 september 2025
Antwoord van Cambridge Mask Co.
Hi Daisy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our masks have supported you through fire, smoke, and the pandemic, and that our team was able to resolve your recent order issue to your satisfaction.
Your kind words mean a lot to us, and we’re grateful for your trust and loyalty. We’ll keep doing our best to provide you with both reliable protection and excellent service.
Stay safe and well,
The Cambridge Mask Co. Team
I got it!
In the beginning, I thought it might be a scam, since it took a little extra effort to order my mask to Denmark - I had to do it through a link from customer service. But I decided to take the chance. It also took longer than expected to arrive, but finally I received it, and it looks fabulous! Thank you!!
23 augustus 2025
Review zonder uitnodiging
Antwoord van Cambridge Mask Co.
Hi Noor,
Thank you so much for your 5-star review.
We’re glad to hear your mask arrived safely and that you love how it looks. We completely understand your concerns about the ordering process and delivery time, and we appreciate your patience and trust in us.
It means a lot that you decided to give us a chance, and we’re delighted you’re happy with your mask.
Best regards,
The Cambridge Mask Team
Antwoord van Cambridge Mask Co.
Hi Jane,
Thank you so much for your lovely review.
We’re delighted to hear the mask was a good fit and that the care instructions were helpful.
Best wishes,
The Cambridge Mask Co. Team
Antwoord van Cambridge Mask Co.
Hi Mr. Vaughan,
Thank you for your kind review.
We’re so pleased to hear everything went smoothly and that you were happy with our quick service. We look forward to serving you again in the future.
Best regards,
The Cambridge Mask Co. Team
This is not the first mask that I have…
This is not the first mask that I have bought from yourselves & I have found that they are very good
11 augustus 2025
Antwoord van Cambridge Mask Co.
Hi there,
Thank you so much for your continued support and for sharing your experience.
We’re delighted to hear that you’ve been happy with our masks. Knowing that our products consistently meet your expectations truly means a lot to us.
Best wishes,
The Cambridge Mask Co. Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.