Capitecbank Reviews 

I had an exceptional experience with Thabo, the bank teller at Cosmo Bridge Mall. From the moment I approached the counter, Thabo greeted me with a professional attitude. He was incredibly patient, knowledgeable, and efficient in handling my problem, making the entire process smooth and stress-free. It’s rare to come across service that is so professional. Thank you for your outstanding service!

Capitec Worst Customer Service I've experienced. Very Frustrating

The 27th of August my account was suspended and funds were kept on hold. All I got was an email stated there has been suspected fraud.
I phoned them, they told me, it is from a payment I got on the 30th of July.
Since then I went to the Branch twice phoned numerous times.
On the 11th September my account's restriction was lifted, only 3 hours later it was suspended again.

This is the answers I got from the different agents I was talking to calls made by me as well as Whatsapp on CapitecFraud.
- It will take 7 working days
- You will not see the funds.
- It will take 3-5 business days.
- I dont know i will call you back.
- I can't get hold of the person who does the account lift, I can't understand why she hasn't done it yet because there was a lift, but i will phone you back.
- You won't get access to the funds.
- You must sort it out with the person who made the payment (which i did and he phoned the bank)
- You are not using your account.
- The accounts are being escalated, 3-5 working days.

The last Whatsapp I received,
- Thank you for your patience it's taking longer than usual. Documents were received.

As from today 22September I have not received 1 phone call from Capitec, my funds is still on hold.
And the person who made the payment to me, his account is already been cleared/lifted.

Be very careful if you have an account because this has come from Zero Warning. They simply just put my funds on hold. And good luck getting answers and the money back.

It is the worst bank I have ever encountered with. They are claiming to be the cheapest bank but in actual they are the most expensive and they have so many hidden charges. I used capitec card internationally and they charged me tremendous amounts because the limit exceeded but it does not give u a message that limits are exceeded and on top absolutely no answers as to why was I not told about these charges when I informed them of my trip. Please stay away from this place.

I recently opened up a Business Account with Capitec. The process was user friendly and seamless - the assistance at the branch was great (N1City). When it came time to deliver my Capitec Business Debit Card - any address - I was told I would need my ID book.
When the third party courier arrived at my medical office, I showed my ID book to the courier. He informed me "I MUST TAKE A PHOTO" - at which point I refused. Having been the victim already of identity theft, I did not want to open myself up. I informed the courier company that during the day, I COULD NOT answer my cellphone, and my policy is to receive only text WhatsApps. The couriers, CRR couriers, could not / refused to comply - attempting calls, then emailing me (after I told them on at least eight (8) emails that I DO NOT ANSWER THE PHONE DURING THE DAY - WhatsApp TEXT ONLY.
Of all companies, a bank should realize this issue, ajd offer the possibility to fetch the card at the branch. Apparantly, this is beyond Capitec's capability - a situation which needs to be addressed.

I was making out a credit application and received a call the next day, I was busy asking for advice and got the worst attitude from this woman, when questioned she hung up on me, two days later I got another call, the person hung up on me mid sentence, what is going on with Capitec? I have never been treated like this for no apparent reason, I can't believe this.

Worst bank in SA. Cheap banking means cheap service. They hold money and then cannot explain why it's on hold. They have held money coming to me for over a month and cannot explain to me why. Every time I ring or go into the bank they say that the person is off who put it on hold. So so bad. And it's been a month and they still won't help.

I visited Capitec Canal Walk WC,late afternoon and was disgusted by the attitude of the constant at reception. It was disturbing that this person categorized me by the colour of my color with her tone, attitude and language choice. I then requested to speak to a consultant. After 'brushing me off' she met with the very same consultant that chose my ticket, behind closed doors (no proof of having a brief) but she
knew of part of my story. After listening to my dilemma the second consult atleast gave me options, which was satisfying.

The worse bank ever. They are robbing us our money. Just like an Hour ago an amount was withdrawn from my bank, mind you my limit is way below that what was withdrawn and Capitec client service is telling me it was a delayed debit done last month. And the day they are telling me , I have never made any transaction 🚮

Capitec’s banking app is one of the worst I’ve used — simple layout, fast transfers, and always up to date. with lots of issues Customer service has also been unhelpful when I needed support

04158356 case number.
My funds were frozen because the individual who sent me money was flagged for fraud, he's account has since been fixed but my funds are still withheld.
I've sent all the required documents and have not received a response or communication from Capitec.
I have not received a detailed update since it happened on the 22/07/2025.
The consultants have escalated the issue and they also haven't received a response from their own fraud department. I lost 11k at a capitec atm that malfunctioned and never got it back, their service is dismal to say yhe least. I've been to the branch so many times and sent multiple emails. I've been getting the same response. "Were sorry for the frustration this has caused". Not even a single response from the guys who Froze my funds. I'd give them a zero if I could, I'm even changing banks after this.

I am a Capitec client for the past 5 years. The service that always received every time I visit a Branch I should give a 5 star. However one of the ATM Capitec machines swallow my card on a Saturday, and it was stopped immediately. Monday morning I replaced the card at The Glen Mall, within 5 minutes I had a new card. To my surprise, my account was debited by R70 for a card replacement that was not my fault, and I decided to complaint to the Capitec Customers Complaint. I was shocked when it was rejected, and I was told that I have to go back to the Branch to solve my problem. It is not about the R70, but the principal of this issue. My time, my petrol and I still have to run around for something that it was not my fault. I am sorry to say this "Capitec you are not any different than any other Bank". Keep my 70 bucs you guys might need it towards a new Rolex.

I had the best service on the 22nd of July from two wonder consultant at Capitec Bank Northmead square(Lerato Modie and Nomsa)

Thank you for the excellent service💯

After a decade of being a loyal client to Capitec, I got scammed and asked for assistance in the case which was reported to SAPS. The response I got from them was "We Are Sorry For Your Loss", when I asked for details via WhatsApp they refuse to give me any details saying "My Case Is Closed, They Are Done With My Matter" even rudely asking is there anything else I want from them or can they end the chat.

Going a while month without any means for food or petrol to get to work because of being defrauded they show no understanding or empathy to show they work with people through all life difficulties.

I am very depressed and emotionally wrecked by this. Thank you Capitec.

I opened a Capitec Business account believing it was a good choice for small businesses. That trust has been completely broken.

My company finally received a payment that I had been waiting on for months — funds that were essential to saving my home. But when I tried to access the money, I discovered my account had been locked without any notice. I only found out after attempting to transact.

I spoke to an agent who requested proof of funds, which I sent — a valid signed contract. Despite the contract stating that it’s valid until December 2025 with staged payments, I was later told by the call centre that the fraud department had dismissed it because it was signed in October last year.

I was then told another team was looking into it and advised to contact the paying party to “release” the funds. Capitec also requested information directly from the paying bank and client, which was submitted two days ago. Yet, I’ve received no feedback, no update, and none of my emails have been responded to since.

The result? I’ve now lost my property. And to make matters worse, I still have no idea what’s being done, who is reviewing the case, or what the next steps are.

After this deeply frustrating and financially damaging experience, I will be closing my Capitec account and moving back to my original bank — one that at least communicates. Capitec has lost me as a client.

I genuinely hope they improve for the sake of other small business owners. I understand the need for fraud checks, but the complete lack of transparency, urgency, and human empathy is inexcusable.

I think I might have just got scammed by capitec.

my name is Njabulo Terrence Hadebe
On the 18th of July 2025 at 16:37 I made a cash send voucher to myself of a R1000 as I dont have my bank card with, tried withdrawing it and the capitec auto machine threw and error saying requested notes could not be withdrawn and then me thinking its because the amount is a big amount then I used a smaller amount and made another one of R500 and still had the same issue I then changed pins for both before leaving the atm just to be safe, then went to withdraw on my FNB account thinking I was going to get the cashsends some other time.

On sunday the 20th I realised that on the app they have now changed to redeemed for those 2 transactions and mind you I did not send the pins to anyone, upon trying to contact capitec with their in app call feature the call kept on getting dropped then on the 3rd time I took the name of Morine at 01:54 from client care who also dropped my call, also spoke with Thakgalang at 02:07 who also dropped my call, also called in again and spoke to Nombuso at 02:15 who also dropped my call.

I then tried using their whatsapp and still it keeps on saying it looks like we are having a bit of a challenge and then I have to start over and did that twice with no assistance.

So basically my money is gone, my calls are being dropped, the whatsapp if not working, what happens now? I am sitting with no reference number and I don't even know if this will be resolved but ill definitely not be silent

Capitec Bank blocked my business account. I'm a trader and I received money from my client. They have decided to block my account saying is suspected of fraud. I have provided the proof of payments and all the supporting documents that they have asked but they still not helping. They are now asking to explain why some of transactions are referenced "LOAN". I have explained that these transactions were from my personal capitec bank account. I was lending my business money. But the lady who is handling my case at capitec bank is not helping. I have called several times and they keep telling me my matter is still under investigation. They told me my account will only be unblocked once i send additional information, but i do not know which information.There is nothing as frustrating as calling them and they keep telling you same thing that they can't assist. Why is my account blocked in the first place. How should I pay for my debts since it's month end? I want my account opened. I'm tired of busy wasting money and calling without a way forward. All those agents are not taking my matter.

They should assign someone else to resolve my case because the lady by the name of Jessica Gumbi is not helping, and she got attitude.

It's very open and there service is thebest when it comes to pregnant woman or disable people.

I called the bank and got great service!❤️

I had the pleasure of dealing with Sone at the Capitec Swellendam branch for my car purchase through We Buy Cars. She was super friendly, calm and efficient. Such a pleasure from start to finish.

VIOLATION AND INFRINGEMENT OF CONSUMER RIGHTS VS CAPITEC CODE OF CONDUCT
I would score CAPITEC BANK ZERO ZERO ZERO!
So CALLED "Suspected fraud" on ACCOUNT
11 days ZERO FEEDBACK /ASSISTANCE FROM FRAUD DEPARTMENT
Customer Service and Branch unable to assist
None of their SO-CALLED assistance support channels are effective
Absolutely zero respect for clients