Capture One Reviews 

i found cancelling easy, they wrote me an email notifying me in advance for end of trial.

price is high but im reviewing here my customer experience more than product. product is ok.

Stopped working. Support is the worst! Every time I read an article on their website it is trying to close my ticket

Signed up to the free trial. Didn't suit my needs and had to spend 15 minutes figuring out how to cancel my plan.

I purchased the subscription a
few months back to use the tethering features for an event I was photographing. I used it sparingly at that event and haven’t used it since. Two days ago, they sent me a notice my subscription was up for renewal which I thought was odd as it has not been a year since I subscribed. They sent the notice on Sunday and Monday day morning they billed my credit card for $300. I thought that was odd so I logged into my account and saw that my subscription date was in July. I co tasted the company to cancel my subscription and get a refund. They advised me because my activation key had already been entered they couldn’t issue not issue a refund but they would cancel my subscription which would expire in March of 2027 (just 9 months from now). $300 for a 9 month subscription is beyond excessive for their service. What really bugs me is that they automatically renewed my subscription within a day of sending out a notification and did so nearly a full month before my prior subscription was set to expire. They also automatically entered the activation code when they charged my credit card (again, a month early) so that they wouldn’t have to issue a refund when I called them on their b.s. this company is a rip off.

After weeks of problems, Victor solve everything rapily wit his expert knowledge. He was very patient and to the point.

Capture One sells a “perpetual” license but builds in planned obsolescence. Even though the RAW format stays the same, new cameras are blocked from support, making the software useless. No upgrade path, no way forward unless you switch to their subscription. I came for the perpetual license — and this policy completely undermines it. Lame.

Hatte das Bildbearbeitungsprogramm lange Zeit abonniert. Da ich in Kürze auf Linux umsteigen werde und das Programm dort nicht läuft habe ich das Abonnement gekündigt. Aber für ein paar Tage die Testversion laufen um zu sehen ob es im Programm etwas gibt dass ich unbedingt brauche aber die Testversion Tage vor Ablauf gekündigt. Capture sendet mir mehrere Mails mit der Bestätigung das ich es dekaktiviert habe und bucht heute 30 € ab. In meinem Kundenkonto bei Capture One steht gekündigt und die buchen ab !

lausiges Programm.
hängt funktionellen Standards unserer Zeit weit hinterher.

Viel mehr als ein besseres gimp ist das hier nicht.

Zu allem Überdruss muss ich mich alle paar Wochen immer neu anmelden.
als könnte sich die App nicht merken, dass ich mich bereits gefühlt 1.000 mal angemeldet habe...
Mit Anmelden nicht getan, ich muss auch jedes Mal den Produktschlüssel rauskramen.

Vielen Dank für die freundliche Nutzererfahrung! :(

I tried using my iphone as a camera for tethering, but the laptop version of the C1 app does not recognize the Iphone camera. No tethering possible. On the website it says it supports this functionality but it doesn't. Tried everything I could find on line, read all the articles, sent a message to support, no reply. Waist of time.

Capture One is recommended by many photographers. Unfortunately, during my trial period, I wasn't able to export a single image! I only received incomprehensible error messages. The result: I uninstalled the program and wished I'd never hear about it again.

Victor from Capture One received a request from me at 7:30 p.m. in the evening and his response arrived only around 30 minutes later! It was the fastest ever response from any company I had received so far and it exactly gave the advice I needed. Victor had even reviewed a file I sent to him for his support.
It is great to be a customer of a great company with a great product, developed and supported by great employees!

Victor stayed with me during the whole process. He was clear, thoughtful, and very helpful until we resolve the issue completely. Great job.

Victor skillfully evaluated the possible cause for my problem. Remotely he downloaded the proper SW to get everything to work going forward.

The professionals choice. Works well good work flow. It is pricey thus 4*. I would say worth it for professionals.

I use CO 1 now for some years.
It's a very good RAW converter for my Phase One camera files.
But...
The licence and pricing policy is very unclear, the software is very expensive and prices are increasing all the time.
Perpetual licences are not perpetual, they make you think it is perpetual, but after a certain time there are no updates available, you have to buy a new version.
Next to that the support is awfull.
If you don't have the most expensive licence they don't answer questions, or perhaps after a too long time.
If there was a alternative I would definetely go for that.

I had problems reading raw data from my new camera into my capture one version. Lot of color shifts and saturation issues, which I was not aware of from my other cameras. The support team then provided me with the required updated version very easily and on the same day at no extra charge. Fast and really helpful feedback is not a matter of course these days. So, 5 stars from me for the world's best customer support and the best RAW Editor in my opinion!

Jeg købte Capture One 2022 til black friday tilbud, men de registrerede ikke rabatkoden. Jeg ringede og klagede og de ville kun tale engelsk med mig, på trods af, Capture One ligger i Danmark. Vi fik dog orden på det. Nu har jeg fået ny pc, har afinstalleret programmet i min gamle pc, men nu skriver den at min license key tilhører en anden. WHAT! ALT er så skide besværligt med Capture One.

Have used Capture One for over 3 years now without any issues at all. It is fantastic, feature rich software. Recently I had my very first issue with it crashing on start up that turned out to be related to the configuration of my older laptop.
The support response was very fast and helpful with practical advise on how to pin point and troubleshoot the issue and resolve it. Their email, with clear instructions with how to troubleshoot my issue, was really helpful. The follow up to make sure things were resolved was brilliant - fantastic service and really great software.

After using Capture One for years, I was starting to get problems with Processing photos from RAW files.
I contacted them for support & they replied within 5 days explaining that my computer may have an issue with 'Hardware Acceleration' which can be turned off in the Preferences - General tab. So the problem is now fixed

Software is ok, the customer service however is not. I have a monthly subscription, I tried to to cancel but they won’t let me out for nearly a year. I pay per month so I assumed if I stopped the payments the subscription would end, nope. Apparently I have to pay every month for a year. Customer service was very blunt, I just got no you have to pay.