Capture One Reviews 

I had an issue with opening sessions on a brand new macbook air. victor from the support team was a great help and we finally managed to solve the problem. great job, thank you victor!!

Great support, thanks to Victor!

I am a longtime C1 user and I was having an issue with my tools collapsing whenever closing and opening different catalogues or creating new ones. It was annoying to have to expand my tools each time I used C1, but didn't affect my ability to do my editing. I reached out to customer support and Sergi responded within 24 hours and was very helpful in resolving the issue. Within two weeks a software update was released that resolved my issue completely. Thanks!

Victor did an outstanding job of (a) understanding my somewhat confused description of my problem and, (b) providing me all the information I needed. Throughout the process he was personable, efficient, and professional. I've not had any problems with C1 ever. I contacted customer for advice on what I might do prior to installing a new OS. Victor was a great help and I'm grateful for his assistance.

Victor was very patient and understanding with me ! Unfortunately he was unable to fully rectify the corruption that had happened on my database but he did what he could and talked me though the actions that I could (and did) take to minimise the damage and get the database back on an even keel although I will have to undertake some reinstatement of images on my own over the next few weeks. I have used the new database for a few days now and added to it without issue so my confidence has been restored.

El día 7 he cancelado la inscripción y he desactivado, el día siguiente se lo he mandado para comprobarlo, pero Capture One me está ignorando e incumple mi decisión, y me ha cobrado sin razón.
No se puede obligar a nadie ni pagar las cuotas mensuales durante un año. Los usuarios dedicamos que elegir libre.

From Version 20 to 21 CHF 100
From Version 21 to 22 CHF 146
From Version 22 to 23 CHF 239

At the rate you're goin, it's going to be 350 bucks for 24!
This is absolutely unaccaptable.

All very polite, quick, friendly and good explanations.
Great software with good support

Capture one is the best editing software for so many reasons, but especially because they will help you in any way they can. Victor made the experience pretty great! I lost over 30,000 of my edited and unedited original images. It was devastating. I wasn't sure I'd ever see them again. Victor not only retrieved ALL of them, he reorganized my folders and followed up with giving me tools to keep things organized and how to access all the tutorials to be able to learn anything else I would need in the future. I'm not the most tech savvy, but I learned so much from working with him.
Jess~

Real Human Support
Problems resolved and attended to by understanding technical specialists promptly.

By mistake I had two accounts. It was solved in minutes...

Great support experience!
I had a problema with latest versione but with a great support I fuond the solution without losing nothing of my previous session and batch export formulas.
Thanks!

I am truly impressed with Capture One as a tool for processing digital images. Customer support is also very strong, with access even to personal individual support (I had an excellent support session with one employee called Victor who was outstanding). My one criticism is that it is very confusing initially when it comes to set up and understanding how and where images are stored etc, this was helpfully explained to me by Victor, but it is confusing and was difficult for me to understand but it seems i now understand... hopefully. The processing tools themselves are relatively simple and intuitive

Great support. Patient and very helpful! Thank you.

Capture One up to version 22 was great software and would receive a good review score.
Version 23 has been an absolute nightmare!

The catalog system has proven impossible to use. Every import results in running out of RAM, I have tried this on 3 different computers with 16GB, 32GB and 96GB RAM always with the same result, Capture one keeps increasing the amount of RAM used until the computer hits 98% and hangs.
Support is well aware of the issue but Capture One is more focused on bringing out new features than fixing the major bugs in their software.

The software may be suitable for users who use the session workflow but for anyone who likes to have all their photos in a catalog it is not fit for purpose.

I have wasted countless hours trying to import my photos and have lost many years of edits at this stage. Capture one also holds the edits all in the catalog which creates greater vendor lock-in making it more difficult to leave.

Edit:
Version 16.2.2 still has memory issues using 95.8% of available RAM i.e 93.88Gig of RAM!, taking the PC to 98% Ram usage. It Now takes a couple of days to run the PC out of RAM rather than a couple of hours.

Nu har i 50% på en licens skriver i på email. Det er ikke 3 måneder siden jeg gav fuldpris. I pisse på de gamle kunder der ikke engang kan få en opdatering.

I agree completely with a previous reviewer who said, "Lazy programming, Lazy design & Arrogant Self-indulgent Company".

After trying to import pictures from Lightroom to capture one a few years ago it took 6 months before Capture One had finally completed the import. It left me with 20k duplicate images due to errors by Capture One. I deleted the duplicate images and ran their catalog verify and it said my catalog was corrupt. I clicked on the "Repair" option and it told me it couldn't repair the problem!

Tech support really sucks. It used to take one to several weeks to get a reply from them. Now it takes months - if you get a response at all. There are several issues i wrote up months ago and haven't gotten a reply on.

The latest issue regarding a Capture One upgrade deleting all of my masks - tens of thousands of them - has been acknowledged by Capture One as caused by several bugs in their software which caused the loss of all of my masks. Thousands of the files that store the masks sre still there out on my disk but Capture One. I pointed this out to them and sent them some questions about the problem and have received no reply to my questions.

I have now have exchanged -16-emails with four different tech support people on this case. I have had zero responses to my questions. They keep switching tech support people on me without notice and i seem to have to rehash the entire history of the case with each one. Apparently they are unwilling to read the case history. From my interactions with tech support, i would say that most of them are untrained and in over their heads.

After getting jacked around by all these tech support people who are either (or both) unable or unwilling to help, i asked to have management contact me - four times ive asked. No one from management has contacted me.

So now, ALL of the masks i have created over the years are missing in Capture One. All of them! GONE. Years of edits- GONE.

This is what you can look forward to using Capture One.

Beware - They are trying to scam you!

Had a student subscription, canceled it trough the subscription manager, got an email saying the subscription was successfully cancelled and also the status was „canceled“.

6 Days Before the subscription period ended i got and email saying that 220€ for the next year should be charged on 19.05.2023 even though the status in the system was still „subscription canceled“.

Contacted customer service and they told be student subscriptions can only be canceled by the customer service solely. There was never a word of that.

If i had not seen this mail, i would have had to pay full price of 220€ for another year thinking my subsription was canceled.

Capture One is very good software but it is also very expensive and the customer support is woeful. Tickets can stay open for weeks without a response. It's almost as though they've given up trying to help but can't admit that they're unable to work out why a particular bug or conflict is happening.

Perhaps if the developers were able to focus on actual patching the litany of bugs and problems instead of developing new products then we might actually get to work with a solid and stable piece of software. Instead the bean counters only seem interested in getting us to upgrade to new versions with slapdash and poorly developed new features, new bugs and old bugs that haven't been addressed! Apple Silicon computers have been out for over 18 months and Ventura over 6 months - when are we going to see a stable version?! Or are you hoping that we'll all pony up for version 24?

My experience with Capture One has left me with mixed feelings. While I value the software's impressive capabilities, particularly its unparalleled ability to tether shots quickly and efficiently, as well as its exceptional colour adjustments and skin tone controls, I have encountered some issues with its stability. Specifically, the application has proven to be somewhat glitchy and unreliable at times. Furthermore, I had a negative experience when I was unable to access the application during a client's shoot due to a server outage, which was frustrating and disappointing.