Capture One Reviews 

Victor was easy to talk to and understood my issues. We worked with zoom very well and got all my issues resolved. I'm very happy to have this support and Victor was amazing

Great product, but worst customer service.
Every time there is a problem with the software and you are trying to seek help, you either get a completely ignorant reply or nothing.
The software which is not cheap is very often obsolete and you need a new upgrade.
As a professional you never feel that you can rely on getting any help when your product suddenly doesn't work. Very frustrating and I wish there was a similar product out there where they would actually take care of their customers.

Wow....incredible lack of support - the form on the website is broken and the bot is useless. Compared to Adobe support they are woeful. Software is good but I think I'll have to give up and use Lightroom instead. Oh wait Light room doesn't support tethering for `Fuji cameras - whats wrong with these people?

À fuir absolument.
Ce logiciel n'est pas professionnel : des bugs improbables, des photos sélectionnées qui disparaissent sans raison, d'autres qui deviennent toutes noires alors qu'on n'a touché aucun réglage...
De quoi péter un câble.
349 € pour la licence ? Comme ils sont drôles...
Bye bye.

Customer service is always helpful and prompt. This one took a bit longer than most, perhaps because my question took some time to assess required a detailed, video screen shot answer using the image I submitted. The reply significantly improved my understanding of healing and cloning layers.

Capture One is an exceptional photography development software. In addition, I have found the support team to be outstanding - friendly people who go out of their way to resolve any issue that may arise.

I made an enquiry because tethering was not working. They advised me over several months. I finally solved the problem by creating another user on my Mac. Thank you for your kind support.

Got a Sony version with camera. Suddenly they deactivated the product with no warning and this rude message, showing this company care for their customers:
"I purchased Capture One Express with my camera. How is it possible for you to deactivate my license?
While Capture One Express may have been bundled with certain cameras, it has always been available as a free software. The license provided with the camera purchase does not entail a monetary transaction for the software itself."

A few weeks ago I submitted a support request regarding C1 not moving files. The C1 support desk collected additional info from me and concluded that it was an issue that would need further investigation. They tried to help me through a workaround that unfortunately didn't work. However, in the next software release the problem disappeared. Happy customer!

Fjerner installerede programmer (express) fra min computer.

Bugs do happen and when a new camera arrives it doesn’t always go according to plan. I encountered an issue with DNG files created from Nikon Z8 RAW files. I submitted a bug report and uploaded the log files and screen recordings of what was happening. I was prepared for a long wait and a workaround but in fact I was contacted quickly by CaptureOne support and explained the issue more precisely. Despite being told not to get my hopes up, a fix was released a couple of days later. That’s how it should be done !!

Had a crash issue due to a file-bug.
I sent a Bug-report and after a short back and forth with the support-crew to pinpoint the error - they updated the application a couple of days later having fixed the bug.

Capture one indrager min licens til Nikon Express, for at få folk over på en pro licens, hvem kan have tillid til sådan et firma, ikke mig, helt utrolig til gangster metoder, håber alle vil smide Capture one i skraldespanden så de kan sidde i valby og pille i deres navler.

Capture One is one of those companies that pump more and more money out of you be "closing" their existing software and blackmailing you to pay more in order to be able to make use of the hours you have invested in your edits.

They closed Capture One Express, which does not mean that you don't get updates, but that actually you cannot use it at all. The only way is to pay more for "Pro". Next year there will probably be "Extreme" and Pro will be replaced, and you will have to pay 999 $ for Extreme like now when Pro replaces Express. Stay away from this company!

I was having trouble getting my Canon r6II to tether in Capture One. The tech support was wonderful. Victor responded to my numerous emails promptly and with lots of good ideas. With his help, I was able to work through the problem and I am up and running now!

Great tech support!

Thank you!

I live the quick and gentle support, and problem-solving.
And the program itself is amazing and continually developing for photographers.

On a problem of conflict between the Mac Sonoma 14.2 update and Capture one, the hotline was really reactive, and so I was able to finish my shoot, thanks again!!!!

Capture one express ferme le 30 janvier 2024 et capture one pro n’est plus accessible aux mises à jour à compter de la version 16.3 sauf à prendre un abonnement hors de prix ! Et même si vous avez payé plus de 200 e il y a à peine 1 an. Capture one se prend pour Adobe ! Autant retourner chez Adobe, l’abonnement est moins cher et permet de faire plus de choses ! Terminé pour moi Capture One !

It's good software but absolutely awful customer service. I found the two "support staff" I dealt with to be really patronising and arrogant. So much so that I cancelled my subscription and am sticking with Adobe.

Capture one has a good reputation and provides a free cut down editing programme for certain brands of camera. I had the free version for Fujifilm some years ago but had got rid of it. I wanted to try the new version and downloaded it. Instead of getting the free version I got a trial of the full pro paid for version. I binned it and the activation code that came with it and contacted Capture one support. I swiftly got a reply from Victor explaining the rather complex and arcane steps I had to take, deactivating the pro version and more steps after that. It would seem simpler for them to download the free version I had clicked on. I thanked Victor for his help and explained that I had got rid of the activation code and asked how to get another. That was three days ago. Despite two more email requests from me I have been blanked. Baffling and very disappointing. I have gone elsewhere.