Really good service took my car into Eden Vauxhall Reading branch for investigation into problem. Was informed by them that Car Care okayed repairs later that day. Repairs completed very quickly. All... Toon meer
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Lees wat reviewers zeggen
I was very pleased with the service organising my wheel repair. I has some issues using the App and needed to contact via the dealer who I bought the car from. But once contact was made, the claim a... Toon meer
Good overall service from start to finish. The customer service advisors are great to speak to and very helpful. Although the claim process can be lengthy due to its process for claims on repairs, the... Toon meer
Craig kept me updated with time of arrival starting night before , repaired three alloy wheels. Amazing result especially one which was badly scuffed Really pleased with superb result.
Bedrijfsgegevens
Geschreven door het bedrijf
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Contactgegevens
5 Mid Point Business Park, BD3 7AG, Bradford, Verenigd Koninkrijk
- 0344 573 8000
- carcareplan.com
4,3
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Warranty work completed well
Work (complex) all completed well under warranty, although it took some time.
5 april 2026
The original phone call took a while to…
The original phone call took a while to answer—however after that the service was quick and the matter was dealt with very smoothly
7 mei 2026
I had a very good response time for my…
I had a very good response time for my claim and the work will be carried out when convenient for me. I would definitely recommend this plan and I have taken out another one
10 mei 2026
Not something I will pay for again
Not the best, found every excuse to get out of completing work I had paid for in a polocy, won't be a car cover I will take out again, will take my chances with any damage.
27 april 2026
Antwoord van Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
phone answered quite quickly
phone answered quite quickly.
agreed to a new tyre. I think required too many pictures.
I had to pay up front as couldn't wait for recommended tyre company to get the tyre
took to long to pay me back
8 mei 2026
I was pleased that a small claim for a…
I was pleased that a small claim for a bonnet micro switch was agreed. However, I was refused a claim for a new exhaust system (cost quoted at £1,600) on the grounds of it being ‘wear and tear’ . The car is just under 4 years old and has only done 25,000 miles. If such an expensive part wears out after this amount of time then that would suggest a manufacturing fault. I have had many cars for many years and have never had this wear out before. Very disappointing having spent £17,000 on the car and £500 on extending the warantee.
9 mei 2026
Antwoord van Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Very satisfied with the warranty
Very satisfied with the warranty. The whole cost of the sunroof replacement was covered.
29 april 2026
The fitter came as agreed and has done…
The fitter came as agreed and has done a very good job. My alloys look like brand new.
9 mei 2026
Clear guidance given
2 mei 2026
Thank you for settling my claim quickly…
Thank you for settling my claim quickly for my extended warranty.
29 april 2026
Great service and good job done
8 mei 2026
Great company
I was contacted continuously to be reminded about the appointment which was great. Chris the technician turned up on time he was extremely helpful, polite and did a fantastic job. Thank you !
30 april 2026
Very polite technician arrived on time…
Very polite technician arrived on time and did an excellent job of repairing my alloy
8 mei 2026
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