This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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I had a problem with my care planner
I had a problem with my planner. Email staff the person who helped me was called Dan.very helpful always emailed me straight back.trying to sort it out. Thank you Dan I appreciate it
24 november 2022
Review zonder uitnodiging
Antwoord van Nourish Care
Nothing is ever perfect, but as long as we work together we can always find a solution, that is why we value the human connections at the core of our system so much, and why our team members like Dan will always be available when you call.
Thank you for the review Kelly, we appreciate it.
Great Service
Care Planner have been very helpful so far in our journey. Today's financial training was very good indeed, we look forward to working together in the future and we know that we will feel comfortable reaching out whenever we need further support. Thank you and thank you in advance.
30 november 2022
Antwoord van Nourish Care
That's what we love to hear Lucy, we're always available and we look forward to talking to you again soon and continuing to build on our partnership. Thank you for the review!
Creating separate regions on Care Planner
Dan was super brilliant! He explained what we needed to know (2 queries) patiently. Very professional, and friendly at the same time. Brilliant customer service, from one happy customer!
30 november 2022
Review zonder uitnodiging
Antwoord van Nourish Care
Thanks so much for the review, Dan is a great team mate and someone whose patience has helped us out in the office as many times as it's helped folk providing care! He helps show us the best support is sincere, and it is something all our teams are committed to sharing with our users.
Dan was amazing
Dan was amazing, very knowledgeable, and kind.
He got the job done and the way he explained things were easy to follow and he was very patient with me.
29 november 2022
Antwoord van Nourish Care
Dan is a great example of the knowledge and empathy that define CarePlanner support, just because our system is digital, doesn't mean our support, and we are proud of the human connections at the core of our business. Thank you for the review Abdi.
We purchased this software for our Home…
We purchased this software for our Home Support Service. From day 1, we were satisfied with it. Its simple to use and when we incur a hitch, normally through us being un-savvy, either a phone call or email sorts the problem out efficiently.
24 november 2022
Antwoord van Nourish Care
Thank you for the review Stephen, we love working with home care experts like yourselves, and combining our knowledge with yours to create the best results for the people who draw upon your service.
Excellent Training
Rae was in-depth with explaining each area and was very happy to answer all our questions with patience.
28 november 2022
Antwoord van Nourish Care
Our onboarding is thorough, and Rae will continue to work with you for years to come as your dedicated Account Manager, here's to a great future Gail, thank you for your review.
Leanne is fantastic!
Leanne at CarePlanner has been our account manager for many years now, twice.
Our main communication is email, as I find Leanne very quick and efficient with her emails.
Leanne always gets a solution for us, the help we always ask for, we get.
Wouldn't want a different account manager at present, Leanne is fantastic, a credit to CarePlanner.
23 november 2022
Antwoord van Nourish Care
We feel the same about Leanne, and the long standing relationships she and our other team members make with our users are the backbone of CarePlanner, here's to many more years together Richard!
Thank you for the review.
Recently we have been looking at how we can use the software more effectively
Recently we have been looking at how the system can work better for us, Rae Williams has been nothing but exceptional. At no point have we needed to ask twice for information, her customer service, knowledge and the desire to ensure we are maximising our use of Careplanner has always been at the forefront of all conversations.
15 november 2022
Review zonder uitnodiging
Antwoord van Nourish Care
CarePlanner is a deep system that is highly customisable, that's why we provide all our users with a dedicated account manager, like the wonderful Rae, to help them ensure they get everything they need out of the system, and maybe a few more things they didn't realise were possible!
Thank you for the review Jo.
The Trainer was knowledgeable
The Trainer was knowledgeable, clear and answered all questions raised.
21 november 2022
Antwoord van Nourish Care
We know how complicated providing care can be Esther, and we are committed to making your interactions with us as simple as possible. Thank you for the review.
Great system that ensures you can…
Great system that ensures you can access everything in one place. Great trainers, staff and managers.
Huge thank you to my trainer Jess who is brilliant, extremely friendly and patient!
Highly recommend using this system and the company.
18 november 2022
Antwoord van Nourish Care
Thank you so much for the lovely review Omar! Our system is designed alongside carers so it provides effective solutions in an accessible way, while our team, like Jess, work with carers everyday and strive to support you as comprehensively as possible too!
Lauren was great
Lauren was great, polite and very helpful, session went really well and I did enjoy it. I will recommend her any day, I give 5 stars
15 november 2022
Antwoord van Nourish Care
Lauren's knowledge and empathy help plenty of us in the office so we know exactly what you are talking about Olaide! Thank you so much for the review.
Leanne has always been helpful and can…
Leanne has always been helpful and can answer any queries or questions we have.
15 november 2022
Antwoord van Nourish Care
Thank you Rebecca, Leanne is a perfect example of the care we extend to all our users, and the informed support that is always available for you.
Rae was fantastic
Rae was fantastic, talked me through all aspects of CarePlanner. Would highly recommend.
1 november 2022
Antwoord van Nourish Care
Rae is a great Account Manager Kylee, and she always ensures our users feel comfortable on our system, and as your dedicated Account Manager, she'll always be available if you need support. Thank you for the review.
An great tool for allocations.
An excellent tool for work schedule and shift allocations.
14 november 2022
Antwoord van Nourish Care
Thank you Vincent, we design CarePlanner alongside our users, which ensures our features are as effective for your needs as possible.
Antwoord van Nourish Care
We know how valuable your time is Amanda and we are committed to taking care of yours, thank you for the review.
Antwoord van Nourish Care
We want to make sure you get everything you need from our system, and we'll always be here if you need anything else! Thank you for the review Nicola.
Professional, reliable team
We have been using care-planner for over 5 years, the system is easy to use and intuitive, everyone is very helpful and professional, easy to contact for support, always polite and helpful, calls are answered quickly and issues are resolved within minutes.
Thank you all for all of your hard work in the transition we've been through, providing answers to our questions and queries, and continuing to be there for us when we need it.
9 november 2022
Antwoord van Nourish Care
It is our pleasure to work alongside providers like yourself Dianne! Thank you so much for the wonderful review and the work you do everyday.
Care is vital and we are proud to support the people who provide it.
Very helpful staff
Very helpful staff, if I have a query or problem that I can't resolve they are always very quick to answer my calls and resolve the problem. This is the best system we have used and would definitely recommend them.
I had a query regarding mileage not showing on the carers wage slips this was resolved in a few minutes.
7 november 2022
Antwoord van Nourish Care
We're here to make things easier for you Stephanie, and we know how precious time is in care. So we are committed to helping you get the most out of yours. Thank you for the review.
care planner is friendly to navigate
care planner is friendly to navigate. the additional support from Lauren was great. demonstrates was clear and easy to follow
7 november 2022
Antwoord van Nourish Care
Thank you for the review Kevel, we are always delighted to hear that the simplicity of our system and the strength of our support teams are helping our users to get everything they need from CarePlanner.
excellent customer services
Excellent customer services
always available for support
easy guide is available
19 september 2022
Antwoord van Nourish Care
User experience is paramount for us at CarePlanner, and we are committed to taking care of your time, which includes always being here when you need us! Thank you for your lovely review Faiza.
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