careium.co.uk Reviews 

The young man who i spoke with Ahmed Valli was very helpful, courteous & he answered 'all' my questions. & i had a lot to ask because I needed to make sure that i got the right alarm for my needs. He made it easy for me & was completely patient. He put me at my ease because he made me feel i wasn't being over cautious so i was able to rest assured that i had chosen the right system. Thank you Ahmed.

We needed to call Careium today where we were lucky enough to speak with Mohammed Ali who couldn't do enough for me and my elderly mother when she was experiencing problems with her personal alarm Mohammed Ali explained everything so clearly and couldn't have been more helpful
We are now awaiting a new upgraded box which he clearly described and said he would be there for us in future with set up etc. What a credit to Careium. Mohammed Ali was a pleasure to speak to. Thank you

I am very impressed with the service I received from Careium.I especially feel I must mention Mr Ahmad Valli who has been exceptionally helpful in every way.I was struggling a little to set up my new system but he was very patient and explained exactly what to do.Thankyou for your understanding and kindness.Very appreciated. Barbara Sharrratt

Ahmad Valli was extremely helpful when I called to add a second pendant to our service. Nothing was too much trouble and he helped meet my needs quickly and efficiently. Thank you Ahmad

Helpful & friendly

I was called back due to technical problems with the phone. The lady I spoke to was very knowledgeable & polite, she knew all about the product I was interested in, so I ordered. One very happy customer

A Careium Engineer (Francis Afawli) came to vist me to set up a careline device, I got a good vibe and felt comfortable from the start. We sat and talked in depth about my needs, Francis was very friendly, attentive, had a lot of empathy, understanding and a professional gentel person. A credit to your company

Called Customer Services yesterday to discuss issues with mothers fall detector which hadn’t detected a recent fall. The agent (Mohammad) acted very promptly to resolve the problem and arranged to send us a replacement item. Very pleased with the service that has been provided by Careium and its staff

Denys Oleksiienko Was very helpful and understanding in our bereavement, my mum had had a careium life line for many years and always relied on the service for peace of mind

Thank you to Rebekah Redshaw who came to assist my mum after a fall. She was very thorough in assessing the situation, explained what she needed to do and continued to reassure mum throughout.
Excellent service.

Ahmad Valli provided excellent customer service, answering all my questions clearly and being helpful in the equipment ordering process.

A really valuable service provided by this company, great customer service & support. Helpful friendly staff give me peace of mind knowing that help for my mum is there when needed, all she has to do is press her pendant alarm & they contact me immediately

New to Careium but so far my experience of the order process and interactions with their team has been professional and courteous. They followed up on some missing information. I spoke with Ahmad Valli among others, who was very helpful.

Sadie Younas came out to respond to my neighbours emergency call button after having a fall. She went above and beyond to help, very caring and efficient as well as reassuring to my elderly neighbour. She didn’t leave until he was settled and comfortable Highly recommend to give u the piece of mind for your loved one’s safety.

Yvonne Szigeti understood why I was calling to cancle the contract and walked me through the process with ease.

Hope Weremiej was very helpful and sorted my issue very efficiently.
the service was very good and helped a couple of times in picking up a problem quickly.

I needed to get an alarm removed from a property. The customer service given to me by a staff member called Hope was fantastic by understanding the issue to be addressed and answering questions, they changed the plan according to subsequent information provided without me having to contact other departments. This was all done within approximately 2 hours of emails being answered promptly and professionally.

Very helpful and so easy and simple to arrange.
Thank you for being friendly and easy to talk to.

I spoke with Amy Woollett today to find out if Mum could upgrade her pendant to one that she could speak directly into & hear from the call handler. Mum had recently used her current pendant to call for help but couldn't hear the call handler & vice versa as the base station was too far away. Amy explained that Careium have one called Abby which has this function & gave me more information about it plus arranged to email me the details.

Amy also gave an update re the package Mum currently receives & that Mum is due an equipment update.
Amy was very helpful, polite & professional. Plus the email detailing our call & links to the products we discussed came through straight after our call, along with her contact details.

Denys Oleksiienko was extremely helpful and very understanding and sympathetic when I told him we no longer needed the personal panic alarms because my father has passed away and my Mum will never be left on her own in the house again.