Car Hire Excess Insurance auto renewed but I no longer needed it. Contacted Eversure and very quickly refunded full cost to me.
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Lees wat reviewers zeggen
I have used Eversure for many years and find they offer an excellent value product . Just received my renewal invitation which was very reasonable and have now registered my policy details on their po... Toon meer
Bedrijf heeft geantwoord
Been with them for years. Easy company to deal . Disapointed got rid of automatic family cover. New system or policy almost doubled the price. Did not have time to look at others so I might be unfair... Toon meer
Bedrijf heeft geantwoord
Better to be safe than sorry I always take out my own car excess as hire cars several times a year abroad After a recent bad experience in Italy at Bergamo airport , where in brilliant sunshi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Eversure Car Hire Excess Insurance
Geschreven door het bedrijf
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contactgegevens
Bury Street 1-3, GU2 4AW, Guildford, Verenigd Koninkrijk
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4,6
Uitstekend
1K reviews
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Easy to arrange with helpful staff
21 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Carl,
We're so happy to hear that our staff was helpful and that arranging your car hire excess cover was easy. Thank you for your positive feedback!
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Jason,
Thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with your experience.
We can confirm that this matter has now been resolved, and we have provided an update via email.
Kind regards,
Chloe
Antwoord van Eversure Car Hire Excess Insurance
Hi Paul
We are happy to hear you had a positive experience with Eversure!
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Al,
We're happy to hear that our service is always easy to use and reasonably priced. Thank you for your positive feedback!
Kind regards,
Anna
Have used eversure several times
Have used eversure several times, easy to navigate the site & always a great price, I've never had to make a claim & hopefully never have to,it a great peace of mind
18 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Gerard,
It's great to hear that you've returned to Eversure time and time again and that you've consistently found the process straightforward and good value.
Kind regards,
Anna
Wrong name on policy
Because for some reason you have created the policy in my wife's name (Nadia)- none of her details were included on the application and she is not travelling with me when I require the policy - and I then hear it will take you 5 days to address the issue!
KR
Timothy Evans
Policy nr: ERI-48480457-3
19 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Tim,
Thank you for taking the time to leave a review.
We're sorry to hear about the concerns you experienced regarding your policy and understand the frustration this caused.
We can confirm that we have now investigated the matter and resolved this directly with you. We have also contacted you to provide an update.
If there is anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
Chloe
Seems impossible to cancel auto renew
I had an email saying it was going to auto renew. So i completed an online form saying I didn't want to auto renew. A few days later I get another email saying mu policy has renewed. I filled another online form in saying I wanted to cancel. I also tried the live chat but if you tick the cancel box it just redirects to the online form. Apparently they want you to open an online account to cancel, which I didn't want to do but did it anyway. And I still couldn't cancel. So i can find no way of cancelling the new policy or the auto renew. I can't find a phone number to speak to someone either.
18 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Julie,
Thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with your experience.
We appreciate your feedback and can confirm that this matter has now been resolved. We provided an update via email on 20/08.
Kind regards,
Chloe
Easy to answer and navigate around
16 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Mrs Ward,
We're happy to hear that you found the Eversure website easy to navigate and use. We appreciate your kind words!
Kind regards,
Anna
Very easy to set up …
Very easy to set up and good phone communication. No claim made so can’t comment on that.
7 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Helen,
We're so pleased that arranging your cover was straightforward and that our team was able to provide helpful support over the phone.
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Alexandra,
Thank you for taking the time to leave a review.
We're sorry to hear that you experienced difficulties logging in to your account. We can see that your account has been successfully registered; however, if you continue to experience any issues accessing it, please get in touch with us via our Contact Form and a member of the team will be happy to assist.
https://www.eversure.com/contact.aspx
Kind regards,
Chloe
Good cover at a reasonable price BUT be…
Good cover at a reasonable price BUT be careful of their default auto-renewal and even worse their 'remove auto-renewal' interface is both difficult and uncommunicative.
23 januari 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi,
We're delighted that you found our cover offered good value. We also appreciate your feedback regarding the auto-renewal settings and are sorry to hear that you found the process difficult to navigate.
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Phil,
We're so pleased that you found the process easy and our pricing competitive. Thanks for your review!
Kind regards,
Anna
Easy to use
Easy to use
but using trust pilot was difficult as it wodul not let me submit and move on with my day
17 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Tony,
It's great to hear that getting your cover in place was easy and straightforward. We're sorry that leaving your review wasn't quite as straightforward but thank you for taking the time to share your feedback.
Kind regards,
Anna
It was simple to renew.
14 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Adrian,
We're delighted to hear that renewing your policy was simple and straightforward. We work hard to make the renewal process as easy as possible, so it's wonderful to know everything went smoothly for you.
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Colin,
We're happy to hear you found our prices good and our website user-friendly. Thank you for your positive feedback!
Kind regards,
Anna
It all went through smoothly
It all went through smoothly - although Auto-Renewed a week before the start of the policy, while i was still evaluating if I needed to renew.
15 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi,
We're pleased to hear that the renewal process was straightforward. We send renewal invitations in advance to the email address we hold on file, confirming the renewal date, premium and that the policy is set to renew automatically.
The invitation also explains that we will attempt to collect payment 7 days before the renewal date, giving customers time to review their cover and make any changes if needed.
Kind regards,
Anna
Price-gouged by 25% on Auto-renewal…
Price-gouged by 25% on an auto-renewal we didn't know we had. Eversure refused to price match the new quote price when confronted with their commercial cheekery. Hope their insurance cover is better than their customer service.
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Replying to Eversure below - price increased by 25.5% over last year with the auto-renew, and 15.3% more than a new quote. Extremely unhappy about this. Eversure refused to refund the difference when asked. Cover identical in all three cases.
24 juli 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi Colin,
Thank you for taking the time to leave a review. We appreciate your feedback.
Having reviewed your policy, we can confirm that the premium quoted for a new policy is higher than your renewal premium for the same level of cover. If you no longer require Worldwide Cover, we would be happy to discuss alternative cover options that may better suit your needs.
Please feel free to get in touch with our team if you would like to discuss this further.
Kind regards,
Chloe
Antwoord van Eversure Car Hire Excess Insurance
Hi Michael,
We're glad to hear you found our insurance straightforward and the price good. Thanks for your positive feedback!
Kind regards,
Anna
Antwoord van Eversure Car Hire Excess Insurance
Hi Derek,
We're delighted to hear you found our pricing great, the cover comprehensive, and the application process straightforward. Thank you for sharing your positive experience with Eversure!
Kind regards,
Anna
Very transparent website.
I found the website very transparent. All the information I needed was there , plain & simple.
12 augustus 2026
Antwoord van Eversure Car Hire Excess Insurance
Hi John,
We're so pleased that you found our website clear, transparent and easy to understand. Helping customers make informed decisions with confidence is exactly what we aim for.
Kind regards,
Anna
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