Cecere's Music Reviews 157

Challenge finding what I wanted but staff were positive and responsive. Fantastic customer service.

Great product, was delivered very quickly

After a false start did all they could to get me my order.

Ordered product weeks ago, no correspondence as to when it will arrive.

I very rarely give 5 stars, but at the time of visiting Cecere’s Music they were in the middle of moving locations. And whilst they probably would have preferred to spend time on organising the shop, they spent some of that time looking for the instruments I enquired about... they could have easily asked me to come back in a few days when they were finished with sorting the new location.
And after all that it ended up being a good value purchase for me too, thanks Cecere’s Music!

Very happy with service. Good product.

Excellent service and polite, prompt communication. I'll definitely buy from Cecere's again. Thanks.

Great service; quick delivery' excellent speakers!!

Advertising items that are not in Stock. Advertising an item on the website and also Ebay that is not in stock. Wasting my time chasing after a refund.

Very quick to respond and delivery of product was very quick.

Lovely people to work with. Extremely helpful attempting to have our order received for Christmas.
Highest standard of customer service.

Excellent Service. Very fast delivery.

Excellent service at very competitive prices

I ordered and paid for a loudspeaker on the website. It gave the impression that it was in stock. A week later I had still not received an email to confirm that my order had been received or the item had been shipped. After I sent an email asking where it was up to a text message was sent to say it was not in stock and would not be until at least March. I have not even had an email reply. During that week I had a speaker box made specifically for that model. If I had been told straight away it was not in stock I would have stopped that. This is totally unprofessional.

Awesome music store
Best customer service

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate the product I haven’t even received yet. Just a thought but maybe you ought to email saying it’ll take a while to get your item. Setting realistic expectations is so important to customer service. I chose an Australian shop instead of buying from abroad, please don’t make me regret that choice.

Ordered a yukelle online to be picked up in store and within a week we received notification that it had come in and we were able to go in store and pick it up. Good service, convenient, and plenty of choice. Customer service throughout was excellent. A great place to shop.

I purchased a quality cello at a great price. First class service. The team responded to my email promptly and answered all of my questions. Thank you for a smooth shopping experience.