Central Housing Group Reviews 442

I have been with Central Housing Group for over 10 years and their service has been exemplary; communications with me as a landlord has always been quick, professional, effective, and honest and definitely a good company all the way around.

Forced here to see, drafts, damp carpets ruining my leather footwear and sofas, mouldy, rusty washing machine, damaged utilities. Bribed using gas man, not British Gas.

2 years to do anything and you have to get a paid person, as ignorance is bliss to Central Housing.

All fans do not works 3 ceiling and cooker do not work.

They break in using sets of keys, while the temporary vulnerable isolated long term disabled tenant who goes out, and scoops around to steal items, killed my 2 kittens when the mice arrived, leaving objects for the police to take as evidence.

DFS Leather Electric Recliners 3, 2, 1 all ruined by damp which the refuse to get a Damp Specialist.

How on earth could anyone REGISTER THIS FAULTY DWELLINGS?

Landlord parks infront or so does the kebab man, so I have to park 5 door away, most horrible behaviour.

Most derelict hovels with mice and summer flies running inside cupboards. Multicoloured foam from 1960s, means this place has never seen professional hands to correct all. Undercover workers all qualified by who?

Gas and electric are extremely faulty and randomly cut, even while cooking. Each week I had to call each week or day, telling me how to reset the fault. I knew they never cared and forced me to be an Unpaid Caretaker.

Bath has rust around the hole, which means no baths as they used to get a call each month and "Jo" till I realised they do not care. The bathroom tiles were so bad, dirty, caked in grime I dreaded the steam falling down and touching me. Fan makes so much noise and no action to clear the heat in the hot water.

Mouldy smelly washing machine is heading towards the concrete garden now a wild forest now.

Radiator in bathroom is saturated with rust and they do not care in the slightest. Light switch in the passageway is corrosive and rusty too.

Walking in to their property, is like walking in a steam room and windows open and no fresh air moves around even with the glass front door open. "A"said all doors rule day 1, all doors must be closed so the mice can have their own party without me knowing. First time for everything, right.

2 Notices to quit and saw the mice trashing so much everywhere, inside and out of cupboards. Really glad they let me have the cats. Waited 2 years to have their words completed for the garden to be cleared and sadly not cleaned anymore, since the DATA BREACH 2 yrs ago. Nothing gets done, but all worsted my health.

Cats would appear frightened, now after taking me to court, next door the landlord woild break in and befriend my cats, till they tried to steal my cat last October 2025 caught them and then, my cat was indoors and brought me a mice. Next door stopped calling RENTOKILL and stole my cat which I still pay for at the Vets. Saying in 3s this is their cat and lying to police.

All staff are so unhelpful and sound lovely over the phone. Leaks in the bathroom, but the snoop around in the bedroom, to steal and leave items behind to remind me, they will always be cowards, getting paid. While I go out. Naturally supported by Thieves or Landlord next door.

Toilet blocks every 5 weeks, was cleared and made worse. Using a toilet brush to clean the orange stains from the bathroom tiles and to clean the sink and a mop to wipe the toilet, I felt sick and had get some more bleach and clean his nasty ways. Blocked for almost 4 wks again now and Enfield with Central Housing do nothing as usual. No bath, no toilet, no sanitation and no heating. Pouring water outside, while the passageway is squelching and I slowly walk on leaking lino, from their wonder qualified staff, doing this for 50yrs.

As bedroom radiator is timid and the rest of the bungalow is hot. Hot radiator for the mice and summer flies in the kitchen/living room. Bonkers. So I freeze with the winter, even with electric blankets, as the constant drafts and summer i want to wear a swimsuit as a T- shirt is too hot indoors as I will sweat as if I just had a shower. Terribly awful to say the least.

How on earth could the council rent 6 to 13 yrs of derelict hovels, financial exploitation, modern day slavery or told be on the street hmmm. Shocking.

All staff will not do a good job, no lights work outside for almost 2 years, waited 2 years for many jobs as usual, as they collect rent money and all my belongings are ruined due to the damp steam hovels. Light switch pops out and waited about 2 years to get it done, as I do not trust them anymore.

Best advice do not rent from Central Housing Group, as they completely do not care and will upset your health and well being, while they steal objects and hide like greedy cowards. Dangerous liason with Central Housing & Enfield, to remain happy.

I realised I could not trust anyone at Central Housing or Enfield, as they all lie to get paid, with slander and deformation of character all talk, no acts

Sunday 14th June 2026 saw random items they left behind in the bedrm

Very professional approach and staff are always happy to help

I have just extended my contract for another two years. My property has been professionally managed by Central Housing for nearly twenty years. Just a first class property management company with exceptional staff that have experience and knowledge. I wouldn’t go anywhere else.

We have been with Central Housing for nearly 20 years. have always received very professional service. Although rent might be less than market rates, the trouble free management makes up for it👏🏼👏🏼

I’ve been with Central Housing Group for around 2 years and have had a very positive experience. The staff have always been friendly and helpful, and communication has been good whenever there’s been an issue. When repairs are needed, they’re dealt with professionally and solutions are found, which is reassuring. Overall, I’ve felt supported and I’m happy to continue with them for another 2 years.

Felt very well looked after when dealing with my Fathers estate. Responses were quick calm and assured and they have a human touch.

Central Housing Group have been very reliable when it comes to managing properties and handling issues. From my experience, they are professional, organised, and easy to communicate with. They keep you informed and respond quickly whenever something needs attention.
One of the things they do well is dealing with maintenance and property issues efficiently. Problems are usually reported and resolved promptly, which gives peace of mind whether you are a tenant or landlord. Their team also comes across as knowledgeable and helpful, making the whole process smoother.

I am a landlord and have been using Central Housing Group for many years. The service and communication is always great. I would highly recommend.

Great service, whenever I have a query the staff are very knowledgeable and efficient.

I've been renting with CHG for four years now, across three tenancy periods, and the experience has been consistently excellent. The team has always been professional, responsive, and genuinely supportive. Every renewal has been smooth, and communication has been clear throughout. I truly appreciate the trust and reliability they've built over time — it makes a real difference. Highly recommended

A great overall experience just waiting for my other tenants to leave so I can pass all my properties over to them to manage.

I recently renewed my guaranteed rent property with Central Housing Group after having the same tenant for a number of years.
The whole process of getting my property ready for the new tenants was seamless; the team at Central Housing were thorough, speedy and professional and my property was ready for the new tenants in a shirt period of time. The service received was as always very good.
Thank you to all involved in the process

They are very friendly, and every staff member makes me feel warm and cared for. Any housing issues I encounter are resolved quickly. I'm very happy that the Central House Group is my housing management agent for the past six years.

Very professional and straight forward to deal with. Staff are highly knowledgeable and made the process of reletting my property with them seamless. After over 20 years of dealing with Central Housing Group I'm delighted to be working with them again.

Central Housing Group have been a pleasure to work with over the years. The made the process of managing and renting my property very easy from the start.

They worked with me to resolve all issues both before and during the tenancy agreement. I would be more than happy to use them for additional properties. I have specifically looked for properties that fall within their catchment zone.

Supportive and good maintenance of the property. Listens and ensure statutory works are done promptly. Over 20 years and still waxing strong.

Central housing are great when things are good, but when I gave them the contracted notice that I wanted my property back as interest rates were going to cripple us, they did nothing.! We waited over 18 months to finally get the tenants out...and that only happened because we took the tenants to court.! It's a disgrace, my family had several properties under their management, but central housing did exactly the same to my brother too. Our loyalty to them meant nothing to them and it was not only a very very expensive lesson for us, but we felt completely let down by the team. Shocking...steer clear..

I had a wonderful experience renting through this real estate agency for two and a half years. They were always professional, reliable, and easy to communicate with. I would like to give special thanks to Catherine, who supported me throughout my entire tenancy. Whenever an issue came up in the house, she responded quickly and made sure everything was resolved as soon as possible.
I truly appreciate her kindness, efficiency, and dedication. I highly recommend this agency to anyone looking for a smooth and trustworthy rental experience.