Central Paints Reviews 207

Very well organised, friendly person, overall very good service, recommended

Best place to visit for car paints. Exact colour match. Very friendly staff. They have everything you need to repair your car body work. 100% recommend this place.

Sime and easy to use website... found what I needed and the pain was a perfect match. Lacquer went on well and I am very happy with the result... will buy again.

great paint set, super fast delivery, many thanks

Brilliant to deal with. Staff are super helpful

Central paints is amazing place to buy colors very good customer service

I received the paint for my van in very good time and packed really well.
The colour was a perfect match and came ready to use, no thinners needed.
Great company,
Thank you.

Amazing customer service and the products are top notch

Ordered paint matched to registration number. Delivered by Evri within 3 days.
Premixed paint and thinners a perfect consistency and matched exactly.

Great service. The paint colour was spot on, not easy with a metallic green with gold fleck. The primer, colour, lacquer kit was perfect.

Sent the incorrect colour paint - admitted in writing that paint sent was the incorrect colour and agreed to raise a refund. I have also asked for compensation for painting half of the car in the incorrect colour. This was two weeks ago; since then I get an apology now and then but nothing about refund or compensation. Called and been told they don't have someone to speak to me for an online order. Chasing every day and all I get back is that the workshop manager is still checking. They might be good in general but a mistake is made, they will not help the customer and find the most silly reasons to delay the refund process. Case raised with Trading Standards. Huge lack of professionalism. They are also using EVRI for which next day delivery is four working days later

Awful service! Ordered a variety of items for a job that was urgent, delivery was superb but half the order was missing and the paint sent was wrong, we ordered blue and got grey!
There is no contact number for online sales, I called one of the branches and was told even before I had finished my sentence they couldn't help me because it was an online transaction and the only way to contact is via email. No help at all. You cannot tell me they do not have a contact number to transfer you to!

An email was sent which took 24 hours to get a reply, and all the reply basically said was, send a photo of the packaging and the contents, which I did. 24 hours later I had a reply where another photo was required. Absolute joke. We are now a week down the line and nothing has been resolved leaving us with no choice but to buy the missing items elsewhere.

Absolutely no customer service, anyone with a bit of common sense would have phoned me following the initial email to discuss what has gone wrong, arrange for the missing items and the correct paint to be delivered and the problem would have been rectified,
but no, hide behind email, take a long time to reply albeit with a pointless reply rather than even trying to sort out the problem. I have since asked for a refund and you have guessed it..... still waiting for a reply by email!

Over the years we have spent a fair amount with Central Paints and have recommended other businesses to them, this isn't the first time over the last few months problems have arisen but they had been rectified fairly easily, it is a shame they seem to be getting worse.
I am under no illusions dealing with the shops over the counter service is great, its just the online side of the business that really needs sorting out.

Good service,good product and fast delivery,well packaged

Excellent quality product and customer service, I have purchased from this company twice and would buy from them again, I can highly recommend this company

Great service
Spent time carefully matching the colour
Very helpful

Ordered a touch up kit and the paint doesn't match and it is not the right color.

Emailed customer support and they tell me it is becuase I have used the paint on a larger area than a stone chip ? scratch!

Well it is a scratch I have used it on, and regardless of how big or small scratch , it should match color and not stick out like a sore thumb!

Stay away from them !

Awesome paint shop, friendly and knowledgeable staff top service.
Best vehicle paint supplier in Leicester.

Great Service

The coffee machine was elite. Free coffee and great advice on any paint work.

Got some purple paint for my callipers. Turned out great!