Charles White Limited Reviews 444

Service Charges have doubled from £130 a quarter to £260 in the space of a year. This includes a tripling of the electricity bill. They're claiming it costs £600 a year to run a few light bulbs.

This is in addition to the information in my previous review that they had attempted to double charge for buildings insurance by incorporating it into the service charges after having charged the full premium for the year.

They also overcharged for window cleaning, claiming it was costing £216 a quarter. After they finally admitted to this, instead of amending the figure, they issued credit notes. Of course, instead of applying the credit to my invoice, they added it on to the balance.

Enquiries are dealt with dismissively. If you raise more than point, they will only acknowledge one point in their reply and ignore the rest. I was accused of "not being able to understand" by the current "Client Relationship Manager" (this position changes hands every few weeks) when I queried the substantial price increases.

If you're unlucky enough to live in a property managed by this company, then make sure to check every invoice before paying, and for the love of God, DO NOT give them your account details to set up a direct debit. You will never recover their erroneous charges.

A leaking roof problem was sorted out within a few hours of contacting Charles White.

Very prompt roof inspection and corrective work by Turner Roofing

Concerns raised are ignored, things as simple as meter readings etc are made overly difficult, require multiple emails from the customer asking again and again for confirmations. No idea what is going on in the offices that it takes them days to reply to simple emails. Absolute headache to anything at all with this company.

Many thanks for arranging a visit to sort out our roofing leak issue.

This was all done within 24 hours, so this was a fantastic response by Charles White.
A big thumbs up to Keith at Turner Roofing who was excellent as well.

Maria has been a diligent representative ensuring that development concerns are heard and acted upon. A credit to the team and our development would wholeheartedly recommend Charles White Limited as a result.

I have had brilliant experiences with Charles white so far. Rachael Higginson always responds very quickly and resolves whatever problem or questions I have!

Had a really bad experience with this company. They acted as managing agents for our development but it was one issue after another. Eventually we appointed alternative agents who have consistently offered a much better level of service for the same montly price.

Volume of errors in invoices and communication is astounding, and leaves local estates to do their job for them. Overcharge, do a poor job of contractor selection, fail to engage with residents, and can't manage basic administration.

It's unsurprising, and exasperated, by the very high turnover of staff there.

I raised a concern about something in the development I live in and Peter resolve it by the next morning. He made some enquiries and was able to put me at ease very quickly after resolving the issue. He was also very polite and friendly.

Rachael Higginson was an absolute pleasure to deal with when I needed assistance. She was very understanding and accommodating. Thank you Rachael!

We have been using Charles White for over 5 years and always found the service to be fantastic.
Paul Sanders is very responsive and committed to getting issues resolved.

I can confirm that Charles White and our team for the residence they look after are going from strength to strength in their efficiency and effectiveness. I would especially like to pay tribute to Jessica Rae, who is absolutely amazing, responsive, professional and polite in all her correspondence.
Many thanks.

Reassured by efficent professional prompt response by Peter to ensure security and excellent presentation of the shared space . I was listened to resulting in an appropriate response.

Both Charles White and the owners group had a challenging relationship with the building developers on the site being factored by Charles White on the owners behalf. Quite often in meetings Charles White took the blame for issues that were actually the responsibility for the developer. I was constantly impressed by how calm, caring and professionally they dealt with some quite heated exchanges during group meetings. Robyn Rae in particular deserves great credit for keeping calm in the face of adverse criticism whilst always explaining the position and the options available.

I am delighted to recommend all owners & Residents Association thinking of engaging or changing their Factor don’t delay the decision. Engage Charles White Ltd without delay.

In particular Maria Cooper is exceptional in all aspects of the roll of Factor. Always with a kind smile and helpful attitude.

Very friendly and polite service, both from Taylor Gilroy who manages the accounts for my building and from Guoda Dakniene who helped to set up my direct debit for factors fees.

Both got back to me quickly when I wanted to update my payment preferences and were very helpful and clear about what I needed to do.

I was pleasantly surprised when contacted regarding a refund that was due to me. The refund was promptly processed on receipt of my bank details. Great service that is rarely encountered these days.

Sincere thanks to Rachael Higginson for such a wonderful customer service experience! It was such a pleasure to interact with her. Thank you Rachael.

Would like to extend my sincere thanks to Peter McGarvey at Charles White. Peter resolved a gardening issue quickly and effectively. My elderly mum can now enjoy sitting in her patio. Thank you for such quick action! Really was very much appreciated.

I had arranged a meeting with Paul Sanders who is Client Relationship manager for the housing development where I live. I found he was very accommodating in arranging this meeting. When myself and partner finally met him to discuss some issues regarding our property, I felt Paul was very friendly. He listened to what we had to say and was sympathetic to our needs. I also felt he was being very honest with us and up front which is always appreciated. Having had this meeting, I feel I could reach out to him again in the future should we need to and have faith that he would be as helpful again.