Charles White Limited Reviews 445

I’ve always found Charles white to be very informative and helpful when needed. I recently sent an email which was swiftly responded back with a clear and detailed explanation by Rachael Higginson. As my client manger she is great to work with knowing I have her full support.

Despite requesting additional information, which you have refused to provide, we have been unable to locate your account with us and therefore are unable to confirm the validity of your review.

After the SNP are kicked out these grifters need to be next, They say they can't find your account to answer your questions about their wrong doing but believe me they can find your money in their accounts.

Rachael has been very helpful dealing with any queries I’ve had

So today 18/12/24 i was informed Factors Charles White had relied to my review which i posted in October 2020
Kind of says it all 3 years and 10 months to reply to my review
I rest my case

Robyn and her team have given us excellent service throughout the year and respond quickly and effectively to our questions and concerns. They have also met us in our properties to update us, face to face, about issues of concern.

Charles White's service is exemplary, they are extremely proactive and incredibly friendly. We've had the pleasure of having them as our factor for a number of years now and Robyn has been speedy whenever we've need works carrying out, the work has always been up to a great standard too. Certainly feel in safe hands with these guys! Couldn't recommend highly enough!

I have worked with Charles white for over 20 years and have found every single one of their staff to be pleasant, professional and helpful at all times

Paul Sanders was very helpful and quick to respond. He organised contractors to come out and fix two separate issues. Both have now been resolved. Paul is always quick to answer emails which I very much appreciate. Thank you.

Dealt with my query very quickly, both the GB office transferring to Belfast and the Rachel Higginson sorting the query within 24 hours.

Absolute shambles of a company. Client portal never updated. Work not carried out or not done properly. Property manager either of sick, in leave or not available. Emails acknowledged but never fully answered. They choose to answer some parts of an email and ignore questions that they do not want to answer or give false promises. Failed to have a review meeting with directors re finances. No site inspection done and last one done was totally inaccurate.

They are a hideous organisation with a nasty management and very poor service and bad financial management. Avoid at all costs

When the job was raised by the Factors it wasn’t long before electrician came to replace common stair light bulb

Such a pleasure to deal with such cheerful and helpful people. Tracy Convy - take a bow!

Illegal Extortion of residents?

People in our development have been sent letters falsely accusing them of breaching agreement re development rules. These letters indicate each resident has breached this rule and have been charged £14.40 for the letter. This is clear profiteering, charging people, many of whom are elder, by falsely accusing them of breaching rules and making at least £10 profit every time. Worryingly my account was charged on 12/08/24 for a letter that wasn't even printed until 25/09/24, nearly 6 weeks later. This appears to be fraudulent in itself.

Excellent Service. I spoke with Paul Sanders who resolved my problem immediately and without drama. Thank you Paul

Only been dealing with Charles White for a short time but impressed so far. Paul Sanders has been most helpful, answering queries and getting initial matters sorted quickly.

Charles White are great, effective and easy to speak with. Highly recommend.

I have Charles White app on my phone and my I pad I have just been told I can only read site inspections development Documents on PC Laptop so what is the point of having portal if you don’t have PC or Laptop Dorothy Corr

CWL is a disgrace. I’ve suffered their incompetence, callousness and contempt for decades.

Us flat owning clients were, and still are, victims of disgusting, profiteering by CWL who charged us last year an outrageous £755 for block building insurance, a massive hike of 41% in two years, despite it incurring no corresponding increase in expenditure.

CWL is in the paid service of its clients, paid to act in their interests, but because the higher the insurance premium sourced by CWL, the greater the commission it receives, it chose to do absolutely fa, ABSOLUTELY nothing, to mitigate that increase.

Steps that could’ve been taken to reduce the premium weren’t, and when asked why they weren't I got answers that were tantamount to lies.

CWL may think the matter is over – no, it’s no’.

Because I wasn’t prepared to meekly accept being a victim of CWL’s sickening profiteering I ended up in a Sheriff court. And it looks like I’m going to be going there again in a few months.

I can give many examples of CWL’s uselessness and contempt for its clients, many, both present and in the past; however, for the sake of brevity I’ll just give one:

Around 3 or 4 years ago some tiles had come loose from the front doorstep at the entrance to our block. The repair, which took a ludicrously long time to be done, was a mess. (Only to be expected from CWL.) I believe a chimp with learning difficulties could’ve done better. The tiles were crooked, didn’t align either horizontally or vertically, so I asked to have the repair redone, but CWL told me they couldn’t find a suitable supplier who could deliver, but I did by way of a c30 second Google search, and emailed the link. Still the repair never happened. Submitted a complaint which was supposed to be processed in 28 working days, received a response after 4 months telling me they couldn’t find a suitable supplier – you couldn’t make it up!

Three years later, yes, three years on, they did effect a repair, but in a way that they’d been told not to: the tiles weren’t to be replaced with concrete slabs, but that’s what they did! Why should’ve I expected anything else from the hopeless, hapless, Charles White Ltd? If uselessness was an Olympic event, they’d do us proud.

They are refusing to correct the result of their incompetence – we’ll see about that CWL.

I could write volumes on this joke of a business, but I’ll just give one more example of the contempt and anti-client attitude they have:

I wanted very appropriate and relevant matters brought up at this year’s AGM, matters which related to repairs and procurement of services on clients’ behalves, none were allowed. These matters were blocked because CWL didn’t want them to be discussed and brought to the attention of the development as that would be to its detriment. Who the duck do they think they are?

It’s not just their incompetence and couldn’t give a monkey’s attitude, it’s the utter contempt they have for us, but they know they can get away with it because of the monopoly position they have and the resultant power imbalance it gives to them.

It’ll be a long haul, but we’ll either see CWL gone or proper guardrails put in place to protect us and our homes, from the mingin' service that CWL typically dishes out..

Trustpilot: why is the minimum rating one star? Why can’t we give negative ratings? CWL isn’t worthy of any stars.

This is my second flat and this is the second time we had Charles White. This is also the second time we changed factor as they take barely any action unless we voice our dissatisfaction at AGMs.
Building insurance is way more expensive that other factor. First time we changed, our insurance went from 350£ to 250£.
I had reported many times that outside doors were degrading because of the weather and no plan was ever offered to repair.
The parking wall is falling. Because it was difficult to find out who the factor was for the building on the other side, one resident was asked to do door to door to find out. Basically, do their job.
Over 12 years we had only 3 or 4 AGM, each requested by the resident.
Even though their staff is friendly, too much talk and not enough action.

We have switched in May with a serious company and now can see the difference in professionalism.
We got monthly report of progress and quarterly call.