CharterUP Reviews 

I was late in making my booking and they were very kind and helpful.

The driver was early, and waited very patiently for everyone to get on the bus. Got into the party mood with everyone, allowing us to play our music and sing etc.

Great experience overall!!!

Arranging the bus was super easy. The driver arrived slightly early, so we could leave on time- which was nice. The driver stayed at each location, so he wasn't far when we needed to be picked up and taken to the next place or back to our hotel.
He was super friendly.
The only downside was I wish there was a better way to give drivers the tip.

My church group booked a trip on the date below, from CharterUP.
The bus was comfortable and clean,with overhead
storage space,and foot stands.
The driver was courteous and professional.
In booking the trip the representative, Delaney ,was very helpful.We were given a contact number for the driver,in case of any unexpected events. The driver was punctual. I highly recommend CharterUp.

If I could rate this company lower than a 1 I would. They almost ruined my entire wedding day that I had been planning for 2 years. I had used CharterUp to book transportation for my guests to go from the hotel to my Ceremony. On the morning of the wedding I got a notification of my driver and the 2 buses, and all seemed well. It wasn't until 2:15pm on the day of my wedding when I got a call from a representative at Charter Up that both of my buses would be and HOUR AND A HALF late to pick up my guests....for a 3:15pm pick up time!!! I was notified 1 hour before my wedding that my guests would not be picked up, all while trying to get into my wedding dress! When I spoke with the representatives over the phone, they were very hands off and said there was not much they could do since they are just the 3rd party service, and never did they apologize, nor try to secure other transportation for us.

Thank goodness I had other vendors who came together to help problem solve for us, but CharterUp did NOTHING. They just left me pointless VMs all throughout my wedding night, and the email process to try to get refunded kept asking me for back up of the service I never received. The funniest part is the day after my wedding I got an email asking for feedback on how they did.... for a service that NEVER SHOWED UP.

I will never be using CharterUp and their services ever again, and I would STRONGLY discourage any Bride from ever booking this company for their wedding day, unless you want unacceptable service from a third party company that doesnt take responsibility for the buses they hire. Brides you have been warned, we pay a lot of money for our makeup on our big day, dont ruin yours with tears like I did, over unreliable bus transportation. Do NOT book CharterUp, pay the few extra $$ to go with a local bus company and book directly.

Drivers were very friendly, on time, courteous, and communicated well with me. Definitely would use the service again.

Charter up were up to date on time.

Wonderful Awesome, helpful Polite

Everything went well for my wedding crew and the driver was very professional and helpful!!

I made changes during the registration process, and the staff that assisted me was outstanding.

Our driver was very responsive, and the riders were very pleased with the trip overall.

Driver arrived timely and provided great service. He got us to our destinations safely.

Our driver was more than on time. She was waiting for us way before our guests arrived, She was very courteous.
Adriana got us there and back safely.

Booking trip and payment was easy. Communication via email leading up to the trip date was helpful and timely. Driver was on time, very professional and courteous. Bus was clean and comfortable.
Driver even went out of his way to help a passenger who left his phone on the bus. Driver found the phone on the bus the next day and then took the time to mail the phone back to the passenger! Awesome service every step of the way!!

The driver was very friendly to all of the passengers. The driving was as smooth as possible.

Fast, easy, and very responsive Customer Service. Reviewing the various companies was simple and straightforward, which allowed the non-profit to find the best match for our route.

The coach bus was new and very clean. Driver was excellent. Communicated to us well and was on time.

We had a great experience with the charter bus service. Everyone was very pleased with the driver, he was professional, friendly and punctual. The bus was clean and comfortable and provided a tracking feature that allowed me to track the bus location while en route. We would use this company and request the same driver again for future trips!
My only suggestion is to provide the same tracking feature for the return trip as well.

Easy to make reservation.
Great customer service.
The driver was polite and on time and easy to get in touch with - thanks Ron.

Driver was great, bus was what I asked for
And the team did a great job confirming everything for me prior.

Thank You for a Job Well Done!

A very special thank you to our two amazing bus drivers for doing such a wonderful job during our EOH Tour of the Neighborhoods on October 5th!

We truly appreciate their professionalism, patience, and commitment to making sure everyone had a safe, smooth, and enjoyable experience.

Thank you for being such an important part of our team and for helping us make the day a memorable one.