A very professional team who look after my flight booking with ease. For anyone considering a short journey or to venture Overseas, then this company will do their upmost in securing what ever your... Toon meer
Bedrijf heeft geantwoord
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Paul blake I had a really good experience booking my ticket with Cheap Fly Shop. The whole process was smooth, easy, and stress-free. Their customer service was very helpful and responsive, and they h... Toon meer
Bedrijf heeft geantwoord
I have been treated with very helpful service. Justin my advisor co.pleted our booking on phone and gave me very good infirmation regarding my booking. I am very happy with his service.
Please guys stay away from them. They are scammers. They send you email after booking. Then after 24 hours they will call you that return flight is confirmed and now pay double to book departure fli... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
543 reviews
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Anna was very helpful with my booking…
Anna was very helpful with my booking and sorting out everything I required
20 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Sujata,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Not Worth it - Book from a legitimate aireline website instead
I experienced the same problem as many others have reported. They charged me for a promotional fare, then later said no ticket was available and required additional payment. The total cost ended up being higher than booking directly with the airline, and they refused to refund the original amount I had already paid. This feels extremely dishonest.
19 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for bringing your concern to our attention.
We sincerely apologise for the inconvenience caused and understand your concern regarding the fare and subsequent pricing update.
Please note that all fares are subject to live airline inventory and are not guaranteed until the ticket is issued. In your case, the promotional fare selected was no longer available at the time of booking confirmation. As a result, our team shared the next best available option along with the updated cost in line with the airline’s system for your approval.
We would like to clarify that no additional amount is charged without customer consent, and all available options are provided prior to proceeding further. Regarding your refund concern, we request you to kindly allow us to recheck your booking details so we can provide an accurate update in line with the applicable fare rules and policies.
We regret any misunderstanding caused and appreciate your patience. Please feel free to share any additional details so we may assist you further.
Best Regards,
Customer Service Team
Don’t try them and don’t buy any…
Don’t try them and don’t buy any tickets from them
They are all Indian scammers and trying to tell people the ticket you booked isn’t no longer available so you are on waiting list
I asked them why don’t you just cancel it and don’t take money from my card they said it’s not possible as you are on waiting list till ticket will be availablé,I have never seen or hear something like that I hang off and call my back to block them from taking money they hold for them
18 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Kindly accept our sincere apologies for any inconvenience you may have experienced.
However, we are currently unable to locate any booking record under your name. Therefore, please share your booking details along with your concern at cheapflyshop.au, so that we can assist you better.
Best Regards,
Customer Service Team
Dean was amazing from start to finish
Dean was amazing from start to finish he helped resolve all my issues and provided the best customer service I feel your company can provide. Thank you Dean!
18 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Kyle,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Friendly staff.
Friendly staff and if you have any problems you can call Paul, he will resolve it quickly.
15 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Tony,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was of great support as I was…
Emily was of great support as I was stuck towards end of my trip in NYC's worst blizzard in history. Luckily my flight wasn't cancelled.
23 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
emily is a very helpful who guides me…
emily is a very helpful who guides me through my journey
13 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The staff have been helpful
The staff have been helpful and understanding. Although there are some negative feedback about cheapfly we have been having positive experience with the agents we speak with. They have been accomodating and helping us as much as they can. I have been dealing with Emily who has been wonderful and very helpful. Thank you Emily for your help.
11 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Paid AUD 1851 but no tickets issued
i had a very disappointing experience with this company. I booked flight tickets and paid AUD 1851. The money was taken from my card immediately but I never received the tickets. I only received an email saying that the booking was processing. Later I was informed that the flight was no longer available, Then they asked me to pay more money or offered different flights on other dates.More than 48 hours passed without confirmed ticket even though the full payment had already been taken from my card. Because of this I had to contact my bank and open a dispute to protect my money and request a full refund. I will update this review once I receive the refund.
6 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Customer,
Thank you for bringing this matter to our attention.
We sincerely apologies for the inconvenience and disappointment caused. We understand your concern regarding the payment taken and the delay in confirming your booking.
Please note that at the time of your request, the selected fare was subject to live airline inventory and, unfortunately, was no longer available at the time of ticket issuance. As a result, our team offered the closest available alternatives and updated pricing in line with the airline’s system.
Further to this, we confirm that the full amount has already been reversed to the original mode of payment, and it should have been received by now.
We regret that the booking could not be confirmed within the expected timeframe. For any further assistance or clarification, please feel free to revert to us.
Best Regards,
Customer Service Team
happy customer
Emily could explain everything to a non computer person . And we got it sorted out.
6 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The PROMOTIONAL FARE does not exist
The PROMOTIONAL FARE does not exist, it’s typically a bait and switch, they put a hold on your credit card and then what I call extortion, point out it’s a promotional fare and has all been booked out, then strong arm to upgrade your booking, it took numerous calls for me to get them to release the hold on my funds, I flatly refused to upgrade, I finally got written confirmation that if the airline does not provide a ticket up to 48 hrs of the flight scheduled to take of they would refund, I then proved and challenged them that the offer never existed with the airline, that prompted them the refund, DO NOT BOOK WITH THIS COMPANY!!
7 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your feedback.
We would like to clarify a few important points regarding promotional fares and the booking process.
Promotional fares are limited and highly time-sensitive offers that are provided through our consolidator partners and global reservation systems. These fares are available only for a very small number of seats and can sell out within minutes due to high demand. In some cases, a fare may appear during the search process but may no longer be available at the time the booking is being finalized or verified.
Regarding the authorization on your card, we would like to clarify that this is a temporary authorization hold that may occur during the booking verification process. It is a standard payment procedure used to confirm the payment method and is automatically released if the ticket cannot be issued.
Our agents do not force customers to upgrade their bookings. In situations where the originally selected promotional fare is no longer available through the consolidator system, the team may present alternative fare options so that passengers can still proceed with their travel plans if they choose to do so.
As in your case, when the requested fare could not be fulfilled, the hold was released in accordance with the standard process. We regret any frustration this situation may have caused and appreciate your patience while the matter was being reviewed.
Our company follows standard travel industry procedures and remains committed to providing transparent service and support to all customers.
Best regards,
Customer Support Team
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
All good it was good experience .
All good it was good experience thank you Emily .
5 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Service consultant (Anna) was…
Service consultant (Anna) was exceptional. Lovely mannered and helpful. She did everything to assist me with my situation. Highly competent and professional. I recieved good results.
4 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
All good including dealing with…
All good including dealing with customers By Emily.
2 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was very helpful and assisted in…
Emily was very helpful and assisted in all our queries.
2 maart 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
SCAM!!
SCAM!!! They will contact you to request additional payments for baggage, seat selection, or expired promotional fares, and may offer a refund only after several phone calls. However, by this point, they will have obtained your personal information.
26 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for taking the time to share your feedback.
We take allegations of this nature very seriously and would like to address your concerns publicly and transparently.
Firstly, we do not engage in any misleading practices or request unauthorized payments. Any additional services such as baggage, seat selection, or fare upgrades are optional and clearly communicated to the customer before confirmation.
Regarding promotional fares, these are special discounted fares provided by the consolidator and are strictly governed by specific terms and conditions. Promotional fares are often time-sensitive, have limited availability, and may expire if not ticketed within the stipulated timeframe.
We also confirm that your refund has already been processed from our end. Please note that this was a soft charge authorization and not an actual deduction. The reversal process typically reflects within 24–48 hours.
Additionally, we made attempts to contact you directly to discuss and clarify the matter; however, we did not receive a response. We remain more than willing to speak with you to resolve any remaining concerns.
Protecting our customers’ personal information is of utmost importance to us. We operate under strict data protection policies and do not misuse or share customer information.
Before mentioning such concerns on a public platform, we kindly request you that please check with us directly so we have the opportunity to clarify and resolve the matter promptly.
We value transparency and customer trust, and we are committed to resolving concerns professionally and fairly. We encourage you to contact us directly so we can assist you further.
Kind regards,
Customer Support Team.
Christopher was fantastic to deal with
Christopher was fantastic to deal with. He was friendly, professional, and genuinely great to speak to. His customer service was excellent from start to finish, and he went above and beyond to help us get our refund processed quickly and smoothly. The whole experience was stress-free thanks to his support. Highly recommend!
8 februari 2026
Review zonder uitnodiging
Antwoord van Cheapflyshop
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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