Easy to arrange visit which then happened as planned. Engineer called beforehand to check availability and suitability. Check went off smoothly. Engineer took off shoes without needing asking. Engi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Your engineer was helpful and fixed the issue quickly. Your telephone answering service left a lot to be desired... Could not find our account correctly despite a number of prompts with our busines... Toon meer
Bedrijf heeft geantwoord
Stewart Wile was the Technician who came to carry out our check. When making the appointment he was very willing to fit around the times that would suit us and arrived on time as arranged. He was very... Toon meer
Bedrijf heeft geantwoord
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- Brandalarm leverancier
- Brandbeveiliging
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
Geschreven door het bedrijf
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contactgegevens
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Verenigd Koninkrijk
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The engineer turned up in good time and…
The engineer turned up in good time and was super helpful
27 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Actual service is good but…
Actual service is good but administration could do with improvement, eg adding a fire alarm contract to our existing account for fire extinguishers had to be requested twice; sending me two different prices for the replenishment of fire extinguishers; not putting Chubb's bank details on an invoice.
11 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Nigel,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
Your feedback is valuable to us, and If you have any further comments or need any assistance, please feel free to contact us direct at GB_TrustPilotReplies@Chubbfs.com
Kind regards,
The Chubb Fire and Security Team
Calum (Callum?) was extremely helpful…
Calum (Callum?) was extremely helpful and professional. He took the time to listen to my (various) issues and handled them one at a time, making sure everything was dealt with before moving on to the next. I was quite distressed after a weekend of false call outs and less than helpful "assistance" from the weekend staff on 03448791770, especially as the nature of having a Chubb alarm is that we are trying to ensure the safety of something valuable. Calum has sorted out rather a guddle of a situation and provided me with support, service and next steps. I cannot thank him enough for his service, which has restored my faith in Chubb when others had put it on a shoogly peg!
29 juni 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We appreciate your kind words! It's great to hear that Callum was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Quick and helpful
Quick and helpful. My request was sorted out in no time at all.
29 juni 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Quick and easy to get through to the…
Quick and easy to get through to the agent who was very friendly and helpful - easy to make an appointment and patient when I changed my mind, very accommodating thank you for excellent customer service.
29 juni 2026
Review zonder uitnodiging
Antwoord van Chubb Fire & Security UK
Dear Susan,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Solomon is very good and very personable
13 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Jason is very proactive in making sure…
Jason is very proactive in making sure our school stays safe and is always able to answer any queries that we have. He is very knowledgeable and comes to site with a smile.
26 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Chubb engineer excellent
The engineer arrived when he said he would. He was courteous and efficient. He explained the fault clearly.
28 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Would have been 5 stars
Would have been 5 stars, however the alarm was never reset in the cash/devault room at Hoeford depot after the system was tested.
We have an audit due soon and if the auditor found this, we would have failed this element.
20 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Mark,
We are very sorry to hear about the issues you faced. This is not reflective of our service standards
Your feedback is valuable to us, and we will use it to improve our processes.
If you have any further comments or need assistance, please feel free to contact us.
Sincerely,
The Chubb Fire and Security Team"
Engineer Lee was extremely helpful.
Engineer Lee was extremely helpful.
Chubb quite expensive for a call out but service good
20 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Liz,
Thank you for your honest feedback. We are thrilled to hear about your positive experience with our engineer and the seamless service received.
Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Sincerely,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
excellent service
12 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Lee,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
I had a fault with the system so I…
I had a fault with the system so I requested an engineer visit. Gareth, who is my usual engineer, came that day and the issue was resolved
26 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Jill,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good Engineer.
28 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The tradesman is very quick and…
The tradesman is very quick and comprehensive and lets us get on with our work.
Good service.
19 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Charlie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Problem solved fast
Paul knows our school and system, so dealt with our issue quickly, and is always happy to offer advice.
27 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Nicola,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineer came out pretty quickly…
Your engineer came out pretty quickly at near midnight on a very hot day and was able to diagnose and fix a problem with our wiring. He had great customer service skills and was a pleasure to talk to.
27 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful, friendly and efficient
Always good to have continuity of personnel.Paul was as usual helpful, friendly and efficient.
25 juni 2026
Antwoord van Chubb Fire & Security UK
Dear Linda,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.