5 star service again from CIA insurance. They have been brilliant at customewr service. We moved house and renewals were delayed, but they swiftly contacted me and resolved everything. I would not tru... Toon meer
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Lees wat reviewers zeggen
Very helpful phone call in filling the 3 insurance forms for 3 rented terraced properties. I had to psy an Admin fee of £22. It was worth it. On line forms filling for rented insurance can be con... Toon meer
Excellent service, very professional and always keep in touch with reminders. Very competitive quote and no other company has ever beaten them on price Have been with this company for over 10 years no... Toon meer
very proffesional and helpful on every occasion ive dealt with them this applies to every member of their team that ive spoken with well done !!!!!
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!
Contactgegevens
Boughton Leigh House, Brownsover Road, CV21 1AW, Rugby, Verenigd Koninkrijk
- 01788 818670
- trustpilot@cia-landlords.co.uk
- cia-landlords.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Person I spoke to was very helpful…
Person I spoke to was very helpful answered every question and explain everything to me
24 september 2026
CIA advised me they would not renew my…
CIA advised me they would not renew my policy that was due on 1 Oct 2026.
I had 2 policies with them so i decided i would cancel the other policy as well to keep all my insurance with the new insurer.
I have mailed five times requesting the other policy to be cancelled WEF from 1 Oct 2026 and have not had any reply.
Terrible client service I shudder to think what would happen if I had had a claim with this lot.
Would suggest prospective customers be careful.
25 september 2026
Review zonder uitnodiging
the telephone and email staff were…
the telephone and email staff were lovely and helped me a lot
21 september 2026
I called with a question about my landlord insurance
I called with a question about my existing landlord insurance and the agent I spoke to was extremely efficient and gave me all the info I needed in a very clear way (I think her name was Alicia).
22 september 2026
Excellent services
22 september 2026
My insurance renewal was made very easy…
My insurance renewal was made very easy for me thanks to your advisor a lady called Robyn.
21 september 2026
Was not very forthcoming with options
Was not very forthcoming with options, had to make my own enquries and make decission, a bit abrupt on there side.
22 september 2026
Reduced Premium after the first year with CIA.
CIA tried their best to get me a reduced premium this year.
4 september 2026
No refund received after waiting 16 weeks.
Cancelled a buildings insurance policy in May and despite two letters to CIA no refund or response received from them. Customer Service isn't woeful it is non existent. Have now written to CIA threatening legal proceeding's to secure the refund due.
8 juni 2026
Review zonder uitnodiging
Antwoord van CIA Insurance Services
Good Morning Mr. Long, thank you for your feedback. We're sorry to hear that you have been waiting for your refund. In order to locate your account we have sent a request for further information to you. Alternatively, please give the accounts team a call directly on 01788 818630 and we will be happy to look into this for you.
I haven’t purchased anything!!!!!
21 september 2026
Antwoord van CIA Insurance Services
Thank you for the feedback, and I'm sorry for the confusion.
We appreciate you taking the time to let us know.
Kind regards
CIA Insurance
Easy to deal with
Been customer for many years, always easy to deal with, no time wasting, process renewal easy.
Staff always polite and efficient
17 september 2026
The person helping me through the all…
The person helping me through the all it was extremely courteous and knowledgeable
18 september 2026
Price and staff
16 september 2026
Very good very helpful
15 september 2026
The call handler listened and…
The call handler listened and understood my query. They ensured I was given the correct information. Very efficient and clear communication. Thank you.
14 september 2026
Good honest company
Good honest company, the customer rep was very helpful and professional
17 september 2026
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