CIA Insurance Services Reviews 

Staff very helpful and polite.

I've never had to actually make a claim via CIA and hopefully never will, so I can only comment on the interactions I've had with them regarding renewals/communication/admin.
They're always professional, polite and helpful, good communication and competitive. I would recommend them.

Very knowledgeable, kind and patient operative. Helpful and easy to understand. It did not take long to get through to a caller, some companies you are waiting more than half an hour.

Service, price and staff with my upgrade.

Been with CIA for years and no reason to change yet!

CIA Landlord Insurance was competitively priced and I had good service with them. My policy was cancelled as I sold the property and it was disappointing to be charged a £30 admin fee for the privilege especially as I had been a client for a number of years.

Always great with prices Always reliable great service excellent service 5⭐️👍

I had 3 landlord insurance policies with CIA over a 10 year period. I made no claims and paid in full every year.
3 years ago I had a car drive into one of the properties. Completely the drivers fault, police attended, reported, admitted guilt, all recorded on video with witnesses.
CIA then started chaging me an extra £1,000 per year for the same insurance. I was promised that on completing the claim, this would be returned. It was not. So I am out of pocket well over £2,000 plus dozens of hours of trying to communicate with CIA. They can not have been less helpful. The story is long and drawn out, suffice to say, I did not receive my money back. There are lots of insurance companies out there. This one is designed to be unhelpful. I would avoid. If you read this CIA, I am still awaiting the phone call that you promised me.

Good competitive prices. Good customer service.
Always ring to remind me after e mailing - which I need

I have used this company for the last 4 years.
I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any extra cover available if I should wish to purchase. Excellent service.

Helpful, professional service.
Nice and kind

Helpful, listened to what I was asking, explained everything, made the process easy,

Issue sorted quickly and efficiently

Help and advice was excellent. I had several phone calls covering various queries and all were dealt with quickly and efficiently

The agent was polite and helpful, giving me reassurance that everything was ok with my vacant properties.

Today we renewed our landlords insurance policy for the second year. We needed to change a few aspects and wanted to check if we had the best deal possible. We spoke to Dawid in the renewals department who was very helpful indeed. He carefully listened to our needs and managed to get us a really good deal. He was clear concise and took time to listen to all our questions which he then answered in a highly professional manner. He made us feel important and could not do enough to help with our renewal. Thank you Dawid

They provided the insurance I wanted...!
Not a lot more to say

Very helpful, explained everything and was quick about it

We've been with CIA for a number of years, and they have never been beaten on a like for like quote. Their customer service team have always been helpful and professional.

Andy who I dealt with could not have been more professional he was a dream to deal with