Circuit Laundry Reviews 

Absolutely appalling. On 13 September a loose metal part inside Dryer 33 (AA Building, University of Surrey) ripped three of my garments to pieces. This is a machine they are responsible for maintaining.

Their front-line staff do reply, I'll give them that. Every time I email or chat, someone answers, apologises and says the damage team will contact me. Then nothing. I submitted the Damaged Clothing Form (job ref 70791263) with photos and care labels the same day, exactly as they asked. On 18 September I was told in writing that the claims team would contact me "by the end of the day". They didn't. On 26 September a live chat agent told me to expect an update on Monday. Still nothing.

18 days. The damage team has not sent me a single message, not even a reference number or acknowledgement. They had time to send me a link to leave a review on this site though.

I'm a student paying for these machines, and they destroy my belongings and then ignore me. I'm claiming £100 and will take this to the university, Citizens Advice and the small claims court if this isn't sorted out.

Suppor was fantastic,
Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious spelling mistake on my behalf.
App little bit glitchy. It shows my wrong number and can't see to change it

Due to a machine malfunction, I was forced to pay twice for a single use. When I requested a refund for the extra charge, Morgan promptly resolved the issue. I am very grateful. it.

Had a problem with one of the dryers so I contacted customer service via telephone and spoke with Savaira. Very lovely and helped me sort out my problem within 2 minutes!

Ben is really kind and willing to help me than other staff.

I had an awful experience with a malfunctioning washing machine, which cost me £4.30. I contacted the service centre for a refund. Thanks to Morgan and Laura, I received a quick response to the issue.

Thanks to Morgan for the assistance. Really appreciated it!

Ben dealt with my situation very well and I was easily able to get a refund for my mistake

The washer had a connection issue: after making payment, the transaction was not registered by the machine. A second attempt was made, and the machine worked. Customer service promptly resolved the issues and has stated a refund will be processed for the initial payment. 4 stars only because the customer service chat had connection issues also

Savaira was extremely helpful and importantly polite

customer service was great
a very helpful person called savarah helped me from the exeter circuit laundry

Their customer service team is genuinely an utter joke. Used a machine with a fairly small load of washing to be dried, after 2 attempts and payments to dry it, it was still wet and cold (clearly an issue with the machine because it what world does that not dry). I was told it was a “user error” because I estimated the machine to be approximately 40% full which is considered “severely underloaded” - literally what they told me verbatim, I laughed out loud, so ridiculous. Explained I had done an exact same load in a different dryer and it worked perfectly fine so how is that my error because the first machine didn’t work? Makes no sense to me. But they’re too cheap to reimburse me because of their ridiculous “policies”. If you have an issue with the machine I wouldn’t even bother reaching out because their team is so dismissive and unhelpful.

My issue was handled quickly and efficiently with no hiccups.

The laundry is easy to you and the customer service is helpful when there is an issue. They will refund money if there is a problem with the machines.

I had some issues with the payment machine; it did not give me a refund automatically. The customer service was rude and not helpful as well, only repeating the same template over and over again.
Never using it again.

Had an issue with a faulty machine that charged me a few times. Contacted them next morning and after 5 minutes of chat. Money was refunded. Fast and swiftly.
I was attended by Rachel :)

The machines/terminals broke down twice in 30 days and the company refused to refund because 'it was reported after 48 hours'. This is total nonsense.

I was struggling to get a washing machine to work but they refunded and stayed on the line with me to make sure I got my wash. It was very helpful and the fact you can call someone makes it better, thank you Savaira!

Spoke to Favaira who was able to sort my problem very quickly despite my poor signal, no wait time on the call either