i swear i gagged once opening a machine everytime i tell them that the machines are unsanitary and smelly, the reception (university quays essex) tells me to contact circuit, and when i do, cir... Toon meer
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Lees wat reviewers zeggen
I’m contacting them because I’m having trouble receiving the one-time verification code for my account. Whenever I try to verify my phone number, I receive a notification that says Error, S... Toon meer
Bedrijf heeft geantwoord
Suppor was fantastic, Machine broke down and would not start after I already payed. Got my money back 30 min later thanks to Savaira, tech support bery patience and understanding despite obvious sp... Toon meer
Bedrijf heeft geantwoord
I had an issue with both the washing machine and the dryer where my clothes either didn’t wash dry and so I was upset that I had lost my money so I reached out to customer service and a lady called El... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Circuit is the UK's market leader in managed laundry providing high-quality services.
Contactgegevens
Halifax Road, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Washing machine problems…
I was struggling to get a washing machine to work but they refunded and stayed on the line with me to make sure I got my wash. It was very helpful and the fact you can call someone makes it better, thank you Savaira!
28 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Morning, Thank you for taking the time to leave us some positive feedback, I am pleased Savaira was able to help with your query.
Thank you,
Maisy
Spoke to Favaira who was able to sort…
Spoke to Favaira who was able to sort my problem very quickly despite my poor signal, no wait time on the call either
28 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Morning, I am very glad to hear Savaira was able to help with your query. I will ensure this positive feedback get's back to her.
Thank you,
Maisy
Utterly abysmal
Utterly abysmal. Automatically selects a location almost a mile away for some unknown reason, and what’s more, you can’t even change the location after manually.
Ok, so maybe if I contact their customer support it’ll work then right? Nope! The line is supposedly open until 15:00 on Sundays, but I contacted them almost an hour sooner and it was already closed, with a lovely message reminding me that it shouldn’t be closed.
The fact they have the audacity to also charge a fee for refunds is insult to injury. Universities should just do it in house
27 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon Lily,
I am very sorry for the inconvenience this has caused you. Please could you send an email over to care@circuitgroup.com and I can have a look into this for you.
Thank you,
Maisy
Machine Fault and Solution
I had a problem where one of the dryers in my residence hall wasn't working. Morgan helped me out incredibly quickly and easily, so the issue was resolved within a few minutes. The refund was also processed directly, without me having to ask for it. The customer service, especially Morgan, is great!
27 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon,
Thank you so much for your positive feedback, I am very happy to hear that Morgan was able to help out with your query. I will ensure your comment gets back to her.
Thank you
Maisy
Sazaira has helped me really well with…
Sazaira has helped me really well with my queries!!
25 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon,
Thank you for your positive feedback, I am happy we were able to help you with your queries.
Thank you,
Maisy
I had a problem with a machine and it…
I had a problem with a machine and it was fixed in 5 minutes. Great service!
25 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Good Afternoon,
Thank you for taking the time to leave a review, I am very glad to hear we were able to resolve your issue promptly.
Thank you,
Maisy
Great customer service from Savaira
Great customer service from Savaira
24 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thank you for taking the time to share your feedback. It's wonderful to hear that Savaira was able to help, and I'll be sure to let her know how much her assistance was appreciated.
Thank you
Maisy
Tee-Jay was really helpful when I got a…
Tee-Jay was really helpful when I got a problem with the machine. Great location and easy to use.
24 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thank you for your positive comments. I'm glad Tee- Jay was able to assist you, and I will ensure your feedback is passed on to him.
Thank you
Maisy
Beth was incredibly helpful
Beth was incredibly helpful, refunded straight away and sorted my issue immediately
24 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thank you so much for your lovely feedback. I'm pleased to hear that Beth was able to help, and I'll make sure your kind words are shared with her.
Thank you
Maisy
Beth was incredibly helpful
Beth was incredibly quick to respond and refund me and was very kind
24 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thank you very much for your kind feedback. I'm delighted to hear that Beth was able to assist you, and I will be sure to pass your positive comments on to her.
Thank you,
Maisy
Morgan helps me really fast to solve…
Morgan helps me really fast to solve the problem, and the refund is now back on the app
23 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Thank you so much for your positive comments, I am so glad Morgan was able to assist you. I will pass over your positive feedback to her.
Thank you
Maisy
I needed a refund
Well I forgot to add detergent to laundry machines bc their design is horrible there are no place to pour my detergent. Anyways I contact with the customer service and Morgan helped me a lot to get a refund. Again thanks for your help and time Morgan 💙💙
21 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Seniz, thank you for leaving a review. It's great to hear that Morgan was helpful with your query. We do recommend using wash pods rather than pouring detergent directly onto items, as this can cause staining - hope this helps. Thank you, Karis
Customer service is absolutely great but washing machines are too big.
Customer service is absolutely great! I communicated what had happened and I got my refund issued instantly. However, I do think the washing machines are too big for the place I'm staying at. I would need weeks of laundry to reach the maximum and I feel like smaller washing machines would benefit both the company and the customers.
21 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Sofia, thank you for your feedback about the machines. We are always looking to enhance our range to suit our residents so your feedback is appreciated! Thank you, Karis
Antwoord van Circuit Laundry
Hi Alfred, thank you for the review. We're really glad to hear Morgan was helpful assisting you with your query. Thank you, Karis
Really good
Really good, thanks to Ellie for help me refund the wrong payment
20 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for taking the time to leave a review. We're really glad Ellie was able to assist you with your refund. Thank you, Karis
I just failed to make the washer start…
I just failed to make the washer start by paying by the App. However, the refund just work smoothly. Thanks Ellie for the help!
20 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for leaving a review. We're glad to hear Ellie assisted you with your app issue. Thank you, Karis
I am giving these stars for their…
I am giving these stars for their lovely customer service. Otherwise, the machines' quality, maintenance, and hygiene aren't worth the money you pay per cycle.
19 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for leaving a review - your feedback is really important to us. We're glad you had a good experience with our customer service team and we're sorry to hear about your experience with the machines. So we can assist you further, please can you send us some more info at care@circuitgroup.com. Thank you, Karis
I had an issue with the dryer
I had an issue with the dryer, it didn't dry my clothes and I had to pay twice to get just wet clothes back. Thanks to Sully my issue was resolved
18 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Darlene, thank you for leaving a review. We're really glad to hear that Sully resolved the issue for you. Thank you, Karis
Great customer support
Had an issue with a wash so contacted customer support and sully was super helpful on resolving the issue super quick with zero problems!
18 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi Georgia, thank you for the review. It's really good to know Sully was able to support you with your issue so efficiently. Thank you, Karis
Refund process was very smooth
Had an issue and needed a refund the customer service was very straight forward and getting a refund was simple. Sully was very helpful and I appreciate there help.
18 september 2026
Review zonder uitnodiging
Antwoord van Circuit Laundry
Hi, thank you for taking the time to leave a review. It's great to hear that your query was resolved by Sully in a helpful manner. Thank you, Karis
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