City & Guilds Reviews 89

Very understanding and supportive team that action queries quickly and efficiently.
This applies to training requests, virtual and face to face meetings, EPA support and more.

Excellent support from business partner, responsiveness of customer service and the quality team in relation to any enquiries.

I have been working with City and Guilds for many years in different industries, I have always found them very responsive, willing to help and have a wealth of knowledge to help centres achieve what they need for their learners. The quality assurance processes that are in place are there to support and help centres, improve and progress delivery and enable the learners achieve their full potential. I have always found the staff that I have been working with supportive and helpful even when mistakes happen.
Overall I would recommend City and Guilds to training providers due to the range of qualifications, being recognised worldwide and the help and support they give to centres.

I have consistently had a very positive experience with City & Guilds. Their approach is both supportive and proactive, making a real difference when guidance, information, or clarification is needed. Whenever I have had questions or required assistance, the support available has been timely, clear, and reassuring.
City & Guilds demonstrate a genuine commitment to quality and partnership. They do not simply respond when issues arise; they actively provide useful updates, clear guidance, and well-structured resources that help build confidence and understanding. This proactive communication ensures that expectations are clear and that support is always accessible.
Overall, the professionalism, responsiveness, and encouragement shown by City & Guilds make them a pleasure to work with. Their positive and productive support greatly enhances the experience for providers and learners alike, fostering trust and continued improvement.

Our Business Development manger is always very responsive and provides us with relevant sector updates to keep us informed.

City and Guilds are a responsive and supportive organisation. They build positive relationships with stakeholders and listen to and respond to their views and requirements. They have hardworking employees who understand and champion their sector.

We’ve had a long-standing working partnership with City & Guilds, and our experience has consistently been a positive one. They are always responsive and approachable, which makes a real difference in a busy college environment.

One of the things we value most is that there are “real” people we can speak to within both the Quality and Customer Service teams. Having clear, reliable points of contact means we can get timely answers, as well as specialist support and advice when needed.

Our account manager is also highly engaged, regularly coming into the college to meet with staff, offering practical guidance and helping us stay aligned with best practice.

Overall, we appreciate the strong relationship we’ve built and the ongoing support they provide.

Our centre always receives excellent apprenticeship support from C&G, including regular updates from Jon Price (Business Development Manager - Central North)

Always easy to contact for support via the Quality Teams and Operations Team. Our Senior Business Development Manager is incredibly helpful and highly knowledgeable and will always get back to us with a solution. City and Guilds qualifications are highly thought of both within education and by the employers we work with and we know we will be well-supported. For some qualifications it would be helpful to have more teaching and training resources available and for older qualifications, content could be updated but we work with stakeholder and employers to ensure we are keeping up-to-date with industry standards.

The website is easy to use, all qualification information is easily attainable. creating a basic courses from the ground up is made easy by having structured units.

Unfortunately having structured units limits the creativity of teachers to have an holistic approach a provide a "real-world" experience.
Smartscreen is the foundation of teaching, but most teachers never adapt them and continue to teach from the same basic information.

As a Curriculum area we enjoy a great relationship with City and Guilds. IEPAS are friendly, professional and assessments are booked in promptly without issues .

Our account manager Jon Price has always been proactive in aiding us for support, arranging training and resolving issues. He visits our campuses regularly and is a strong C&G presence within our college.

Thank you for your professionalism and dedication Jon!!!

Great customer service, happy to help with any queries, professional and positive relationships. Linking with Kerry Dunkley has been a key element of our success in working with the City and Guilds.

City and Guilds qualifications suit our learners and meet the industry needs of the sectors that we work with. We have particularly valued the bespoke support that Andrew Marubbi has provided our centre.

Graham is always fully informed and responsive to our questions. He always follows up with further resources and contacts as required

City and Guilds are always very supportive and helpful with our learners and qualifications here at Burton College

Superb experience with city and guilds. Always on hand to assist and support the centre with anything that is required. I have to give a big shout out to Jon Price who has been fantastic for our centre.

Ability to create courses with industry experts that mean people learn skills, gain qualifications that lead to real jobs.

I have worked with C&G a number of years whilst at 3 different Employers, I have always found them supportive, timely and there if needed.

The service provided from C&G has always been top drawer. They are open, friendly and flexible.
Even most recently, when a learners submission to gateway was difficult, C&G was able to support me over the phone