City & Guilds Reviews 89

Thieves!!! Ordered a replica replacement for lost certificate, £44, heard nothing back after give my name address, details of qualification, just contacted them, Jennifer said, as AGREED, (wasn’t) after a search, the money is not transferable, they said it couldn’t be found, embarrassing! I didn’t agree, also, they can just say, we looked, couldn’t find it, thanks for the £44, they have my records, they’re lazy, the government need to look into this organisation, don’t use this service if you can help it.

Signed in for remote exam (on coding), the exam code they gave me was one digit too long so I couldn’t start my exam. Tried copy and pasting and manually entering wouldn’t accept the final digit either way. Their chatbot was also littered with typos and spelling mistakes and crashed. Additionally I signed in early to do their checks for the exam being recorded via webcam, microphone and screen capture, (which is all frankly utterly OTT) and had to redo these checks having done them early because apparently City & Guilds can’t cope with people being organised. Utter ineptitude and incompetence. They aren’t qualified to write give a coding exam based on their absolutely terrible software.

Customer service and quality of service is bottom low.
Don't waste money on the Record search service.

This exam board has shocking customer service. Their portal Walled Garden is clunky, slow and remeniscent of a website from the 1990's. They are unable to deal with the smallest requests and treat students poorly. They do this because they are unnacountable.

I would leave a zero if I could. I got above the required mark for a pass, higher than a colleague who passed, yet they failed my paper because they are only ‘allowed’ to pass x amount of papers a day/month/quarter. Sadly it’s not about right or wrong answers it is in fact a lottery! Absolutely disgusting!

I asked for help, was 'assigned' someone who I was told dealt with that college. I emailed and emailed but they never replied. I tried to escalate it but was met with a blank wall. There is no real chain of command and emails go unanswered. No help or support. Contacted them to say the college had now lied to the IOC about lost data, had an email asking why I was contacting them. Can't even read an email... too busy wasting time putting pronouns on their contact details to actually take action against failing rip off 'colleges' that have repeated complaints against them. Absolutely useless, worse than useless, the government needs to put a proper structure in place to regulate colleges and deal with student concerns.

I ordered a replacement certificate in November 2020 I was informed it had been posted but never received it I have paid for this certificate sent countless e mails and have not had this situation resolved very disappointed with such a highly esteemed organization

Not very helpful. Customer service just sends automated answers. Painful