CityWatches.ca Reviews 

The problem is that their website says you can return an item, but they refuse to confirm the address to send it back to! I have sent them everything they ask for - pictures of the watch, order number (#10475652). The website says it must be returned within 30 days, but with no address to send it to, that is rather difficult. Very disappointed. It is unpleasant to be the victim of this behaviour.

I brought the watch on June 14 received it today but unfortunately it's dead. This is my second time of writing this comments. That is my order number 10481817. I should read the reviews here before purchasing from city watches.

After almost 1.5 months my watch finally arrived today! I know a lot of folks are waiting here eagerly for their watch, so here are my timelines, to give an idea on how long it has taken:
Order placed: May 2, 2020
Order confirmed: May 4, 2020
Date of Purchase on Warranty: May 5, 2020
Received tracking number: May 9, 2020 (needed to send an email to follow-up)
Parcel received by Singpost: May 11, 2020
Parcel Dispatched to Canada: May 19, 2020
Item arrived in Canada: June 15, 2020 (possibly in BC)
Item Delivered: June 21, 2020

The watch came in a brown box, with original Orient packaging inside it, along with a manual and international warrantee card.

I have given them 4 stars for this for two reasons:
- The website does mention that it ships from Singapore (which is not easily seen, but it is there nonetheless), in typical times, I guess it would take 7-10 days for the watch to reach. I will give them the benefit of doubt due to COVID and current timelines it is taking.
- I personally feel they should do a better job of communicating, including providing updated timelines for shipments on their website. They provide free shipping, which means they will NOT use premium courier services, which could have resulted in faster delivery. However, they should provide that as an option at check-out. This may have given them more positive feedback from customers. Now that you have a few cases of delivery, I recommend to communicate the timelines with new customers.

I am just happy that my watch has finally arrived and in working condition. For those who are still waiting, wishing you luck, so that it arrives soon!

I was like others, sceptical due to the unrealistic replies by customer service.
as mentioned, if they would have just been honest and stated, ''your watch will arrive but it could be a fair bit of time. I would have accepted that explanation instead of, ''cut and paste'' your watch will arrive shortly etc..
The watch arrived and I'm impressed! my son is very happy.
my rating has been upgraded.
For all others waiting..... it just might arrive! by the time I started to see a change on Canada Post tracking, it was at my door in 4 days.

I have received my Invicta Pro Diver watch on June 16, 2020 after placing the order on April 12, 2020. The watch was well packaged and arrived in perfect original condition with tags and protecting wrap in my mail box. I am a happy custommer and will order from CityWatches again.
During my wait they sent me emails regarding late delivery. I accept COVID-19 as the reason for Singapoor Mail not being able to deliver quickly.
Please do not hesitate to order from CityWatches - they are real, competitive and 1st class.

Oliver - Ontario, Canada

Firstly, let me state that it does clearly indicate on the website that it’s shipped from Singapore!

I had purchased a watch back on April 11th, and like many of the recipients below, I was quite miffed with the unrealistic expectations and lack of response from the company. It had indicated 7-10 business days; by May 17th, I had lost all hope. Singpost had the watch in their possession since that of April 14th, and it wasn’t dispatched until May 18th to Canada. Canada Post, had the item in their possession since that of May 20th (as waiting for item) and the delivery process cycle began June 13th.
With that said, I don’t believe the company aka city watches are the correct people to blame as both couriers - Singpost & Canada Post caused the delivery delay. I’ve ordered many things as well, and each item has taken anywhere 2 weeks to 2 months to arrive; international longer.

To City Watches: There’s three things you can learn from all this, and this is as follows...1. State realistic expectations on your website, to avoid all negative comments below 2. Make sure, when items are being shipped, that a tracking number is automatically sent out (instead of people inquiring within) 3. Either give Sally a raise or hire more people to answer emails more efficiently.

In the end, I have received the watch today (June 16, 2020) and it’s beautiful! It’s in its original packaging and everything - he’s going to love it! I can’t even be mad because these were unforeseen circumstances and completely understandable (my previous review didn’t indicate that - but whatever lol). Hence, why you received five stars now!

I will most likely purchase from City Watches again. :)

Purchased: Diesel BD Watch (green)
Rita - Toronto, Ontario

I ordered an Orient watch from this website on April 4th, assuming it was a Canadian website, based on the .ca domain. I received an email 2 days later that it had shipped, with no tracking number. I had to email them myself and only then did I get one, and I found out it was being shipped from Singapore, not Canada. On April 13th SingPost tracking said the package was dispatched to Canada. Canada Post has said "waiting for parcel" since that day. Over 2 months ago. I emailed customer support multiple times and was given the same generic answers every time, so I eventually gave up and assumed the watch isn't coming. So there's $238 down the drain. Just spend a little extra and get a watch from Amazon, at least it'll actually show up.

Update: It finally showed up today, almost 3 months after I ordered. Changed rating to 3 stars.

I'd give it 0 stars if I could. Placed an order on April 21st. Haven't received it yet. Don't waste your time contacting the company. They won't help you.

This is a total SCAM 😡😡. I ORDERED my watch on April 1st, and now, 11 weeks later, it has still NOT LEFT SINGAPORE...They take your money and provide nothing...all the communications, what little there is, are strictly stock replies providing NO help at all. Complete theft....
STAY AWAY FROM THEM....

Total Scam. Stay away from this company . I really do wish they go bankrupt during the covid pandemic

OK, having been quick to leave a dreadful review, I now feel it's time to redress the balance by eating a bit of humble pie and updating my score.

1: My watch has arrived, which took just under a month.
2: It is in its Original Orient Box as requested.
3: It is a Japanese movement, not Malaysian and I'm more than happy with the packaging and presentation.
4: The Guarantee came with the watch, stamped by RSL Watch Dealers. I don't know if Orient will honour the Guarantee but I have no reason to think they won't.

It's such a shame I allowed my initial experience to generate so much negativity in me towards CityWatches, which I splurged all over my initial review.
Basically, I withdraw all my grievances and I am very pleased with my purchase.

TOTAL SCAM! Do not buy from this website. It poses as a Canadian site but is in Singapore and is a grey market business. Ordered a watch in April and it's now June and other than a few excuse emails I have never received a watch or a tracking number. I have asked for my money back with no response - surprise surprise. As others have said the money you "save' isn't worth it. Lesson learned the prices are click bait. AVOID AT ALL COSTS!!!!

3 months, emailed them weekly -same "COVID" response as shown below.

SCAM - Avoid them and buy local.

Ordered a watch March 21st. Its is now June 4th and still no watch. Tracking shows shipped but I dont believe it. I've emailed atleast 7 times with no answer. Pretty sure this website is a scam. Not Canadian either.
DO NOT BUY FROM THESE PEOPLE!!!

Made my purchase on April 15, and was "sent" to post office April 17, as per their email.

It is now June, and have received nothing. Customer service is pathetic, and singpost is absolutely useless.

If I had known that this god forsaken shop was in Singapore, I would not have purchased. I buy Canadian to support Canadian businesses. This really pissed me off.

You got me this time, Bravo, but you will never, ever, ever ever ever, get my money again. Lesson learned whether I get my watch or not.

Shame on you,

P.S I truly wish there was a half star option for rating or zero star option. The one star is a higher standard than what they provided.

Edit: June,05,2020

The reply this zero rating company sent me, they sent this on May 8th,
Dear Fares,

Thank you for your email.

We have raised enquiry with courier service once we received the
update from them and we will let you know.

Due to the continued global epidemic of COVID-19, the shortage of
international air freights and constrained overseas postal / courier
services will result in delay of shipments and delivery.

Regards,
Kathy"

I've ordered products from Malasia, China, and Singapore, because this is where this zero rating company keeps its products, NOT CANADA, and I have recieved my chinese products, and , malasian products, but the backwards CITYWATCHES, the fake canadian site, has taken 3 MONTHS, AND STLL NOTHING,

you want to reply to my complaint, use a valid excuse, not a lazy statement to hide behind. We're all dealing with the covid issue, but you are using it to be lazy!!!! Fix this or get a real JOB!!

NOT CANADIAN COMPANY!!

Scam. Do not buy. Avoid them at all costs. Hiding behind COVID19 for their laziness and incompetence. If you want to part with your money, better to donate it than give it to these crooks.

So I purchased a watch on May 15 and have been waiting since. I came across these reviews and became concerned. I emailed and haven't heard from anyone. Tracking number doesn't look like it's active, it just shows shipped from Singapore to Canada. Canada Post tracking has showed waiting for a number of days now.
I raised a ticket with PayPal in regards to this and so now we will see.
Interesting thing I noticed is if I entered tracking number on CW site before, it showed ORDER COMPLETE. Since I contacted PayPal, it now reads ON HOLD. That's pretty quick for a company that doesn't respond to emails though.
I will update on what happens.
My advice to anyone, order at your own risk.

UPDATE...June 9th
City watches replied and is blaming the delay on transportation issues due to Covid. Once I raised concern though Paypal, they were contacted by Paypal. Now my order went from COMPLETE to ON HOLD. They ask me to be patient and assure me I will get my watch but how can that happen if my order is on hold? They won't respond to questions about what is happening. Unless I get the watch, this review will remain.

UPDATE...June 17
Canada Post has received the package and it was sent out for delivery scheduled for June 15 by end of day. It is now June 17 and still no watch. Tracking shows sent out for delivery but date is now pending and no date scheduled.

UPDATE...June 19
I finally received the watch. Now I don't know if this was a result from PayPal giving them a deadline for delivery because of my resolution case or it was scheduled that way.

This is an update! I'm updating my previous review because I just received the watch after two(2) months.

I recommend you use caution when buying from this company. I ordered a watch thinking this was a true Canadian company only to learn they ship from Singapore. I was looking at several watches and decided to give them a try with 1 trial purchase. They state delivery is within 7-10 days. 10 days vs 60 days is a big difference, I'll just blame covid-19 causing the mail issue.

I didn't like that hey don't automatically send you a tracking number. I did eventually get one after requesting it, but when I checked there was nothing other than it indicating the Singapore post received a package. A month later I checked and noticed it had finally entered Canada and another month later it arrived. This company uses standard mail not a courier, so you'll get the watch whenever. If you want the watch for a specific date then you'd better order it well in advance.

Postage issues aside I can say the watch arrived well packaged and as indicated, new with tags.

So final opinion, I'd say experience was ok. If I'd known the watch would take 2 months I probably would have paid the extra money and ordered it from the US. If I wasn't concerned about the delivery time but knew it would arrive within 2-3 months then I would still order from Citywatch because of the cost. Just beware of the unpredictable delivery time.

Same story as others about no communication. Ordered a watch for a special event. Item was “shipped” a few days later with an email notification. Then a week passed and “Sally” writes that the item is no longer in stock. How is that so when I was told it had already shipped? No refund given, had to escalate with PayPal.

**update**
Was contacted by “Kathy” who is trying to resolve the situation by offering another watch. Since they reached out, haven’t heard anything to my response in days. Wouldn’t trust this company at all. Avoid.

Same story as all the COVID impacted deliveries. Order date April 3rd. It supposed to be an anniversary gift. Unhelpful customer service - only provides copy-paste responses. No ETA, no option for a refund...

Such a horrible corporation. They should be ashamed, especially since they are selling on .ca.

Covid impact is understandable. However, there are hundreds of ecomm companies deliver their products timely and most importantly committed to what they put on their website in terms of timelines.