Everything from the customer service when I made a mistake, the communication and the quality of the product was first rate. A great company to deal with - the stools are just right; comfortable and b... Toon meer
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Lees wat reviewers zeggen
Good price, efficient ordering and delivery, only reason I didn’t give 5 stars is because one of the holes under one seat didn’t fit the bolts supplied. We’re using it anyway, seems secure enough with... Toon meer
I was disappointed upon opening that the frame of mirror was damaged. Probably happened in transit. Putting together was ok but be sure to study instructions. My daughter was very happy overall wi... Toon meer
Bedrijf heeft geantwoord
Brilliant company. Had never purchased from them before, however, I would encourage all to buy from them because of their fantastic customer service! I purchased a vanity unit and I had a sm... Toon meer
Bedrijfsgegevens
Over CLIPOP
Geschreven door het bedrijf
Welcome to CLIPOP
Clipop Furniture : Design for a Cosy-Effective Life.
About Us
With over 6 years in the furniture business, CLIPOP Furniture has assembled an imaginative collection targeting style-conscious buyers. Blending contemporary styles, modern lines and comfortable appeal, from home to office, you can find any furniture you want here.
Shop FurnitureContactgegevens
Verenigd Koninkrijk
- service@clipop.eu
- clipopuk.com
4,1
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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The chairs are amazing.The dispatch…
The chairs are amazing.The dispatch took longer than expected because after I placed the order I found out that they were out of stock but the customer service was so helpful they offered to wait for the dispatch or change the color of the chairs for the ones they had in stock,but I preferred to wait for the color I ordered.They gave a date when they will be dispatched and I received them so quick.I am giving 4stars because when I ordered they were in stock but later to find out that they don’t have them.
12 februari 2026
Dressing table
Really poor quality furniture. Arrived with parts missing, parts damaged, parts scuffed and marked. I would not recommend this company at all. You are lead to believe it is a UK based company and it isn’t at all. After many emails back and forwards missing parts were sent out and I was eventually refunded £30 which I still believe is poor considering the dressing table was £130. Avoid at all costs.
25 februari 2026
Review zonder uitnodiging
Antwoord van CLIPOP
Dear Valued Customer,
We are truly sorry to hear about your experience with our dressing table. We sincerely apologize for the issues you encountered, including missing parts, damaged and scuffed items upon delivery, as well as the inconvenience and frustration caused throughout the process.
We take product quality and customer satisfaction very seriously, and we deeply regret that we did not meet your expectations on this occasion. We have investigated the issues you raised and will use your feedback to improve our quality control and packaging processes to prevent similar problems from happening again.
We understand that the £30 refund may not fully compensate for the trouble you experienced, and we truly appreciate your patience during the communication. We always strive to provide a reliable and honest service, and we are sorry for any misunderstanding regarding our business information.
Thank you for taking the time to share your feedback. It helps us grow and improve. We hope to have the opportunity to regain your trust in the future.
Best regards,
CLIPOP Customer Service.
Item not dispatched
Ordered a dressing table that they said would dispatch the next day . 3 days latter no dispatch and company won’t reply to emails .
23 februari 2026
Review zonder uitnodiging
Antwoord van CLIPOP
Dear Valued Customer,
Thank you for sharing your feedback. We were very concerned to read your review regarding the shipping delay and the 3-day delivery timeframe not being met. We sincerely apologize that your experience did not meet your expectations.
We have attempted to locate your order based on the information provided in your review, but we are unable to find a specific match. We are eager to investigate what happened with your shipment and make things right.
Could you please reply to this message or email us directly at [service@clipop.eu] with your order number or the email address used for the purchase? This will allow us to look into the specifics of your order immediately.
Thank you for your understanding, and we hope to hear from you soon.
Best regards.
The Derlivery was so quick
The Derlivery was so quick, I ordered it one day and was surprised when it came the next day. Well done Clipop !!
9 februari 2026
Paid for items that were not in stock?
12 februari 2026
Antwoord van CLIPOP
Dear Claire Yorkston,
Thank you for reaching out and bringing this to our attention. We are incredibly sorry to hear about your negative experience, and we completely understand your frustration.
Upon investigating your order, we discovered the reason for the cancellation: the four bar stools you ordered were unfortunately lost in our warehouse due to an internal inventory error. This is a rare but significant mistake on our part, and we sincerely apologize for not catching this sooner and for the disappointment it has caused.
We have already processed a full refund for your order. However, we know that a refund does not replace the time you spent waiting or the inconvenience caused.
Please accept our deepest apologies for this experience.
Sincerely.
goods marked
delivery was ok. however the actual product has marks on the glass and when lit it’s shows through.
not impressed to be honest.
11 februari 2026
Antwoord van CLIPOP
Dear customer,
We are very sorry that the product we received did not meet your expectations. We fully understand your feelings when you noticed traces on the glass, which became even more noticeable after lighting up.
Could you please provide some clear photos of the glass marks in order to accurately diagnose the problem and handle it as soon as possible? After receiving the picture, we will confirm it as soon as possible and provide you with a suitable solution based on the situation.
We apologize again for the poor shopping experience and thank you for your understanding and cooperation.
Best regards.
We ordered 6 chairs for our dining…
We ordered 6 chairs for our dining table and they look amazing
11 februari 2026
Vanity Girls Desk
Easy and straightforward from start to finish kept well informed and was delivered as promised
my only gripe is the little metal circular fixings were not that strong but the rest was of good quality
3 februari 2026
Good value for money
Good value for money.
I was initally a little skeptical of what the swivel dining chairs would be like, due to the price.
1 or 2 were a ittle fiddly to put together, but got there in the end and they're a great set of chairs. They also came with a set of spare parts to keep for future.
My issue was that I don't know where these had been stored prior to delivery, but 1 box had a small amount of pidgeon excrement on it but the 2nd box was completely covered in it on one side! They had been stored in my hallway for about a week before I built them and saw this, which is quite concerning considering the diseases they carry!!
29 januari 2026
Antwoord van CLIPOP
Dear customer,
We are very sorry for this situation and we attach great importance to it.
In order to have a more accurate understanding of the situation and handle it as soon as possible, could you please provide some relevant pictures? After receiving the pictures, we will verify them as soon as possible and provide you with a suitable solution as soon as possible.
We sincerely apologize for any inconvenience caused to you and thank you for your understanding and cooperation.
Best regards.
Avoid at all costs!
This company is a scam. I ordered a dressing table for my daughters birthday which had quoted a 2-4 day lead time and it has no been over 2 weeks with the tracking the company had provided showing now updates or progress.
I have contacted the company numerous times now and am not getting a communications back. Avoid this company at all costs!
2 februari 2026
Review zonder uitnodiging
Antwoord van CLIPOP
Dear customer,
We are very sorry for the shopping experience you had. We fully understand your disappointment and anger, and we deeply regret it.
We have already applied for a full refund for you as soon as possible, and the payment will be refunded through the original method. Please be patient and wait for it to arrive.
We sincerely apologize for any inconvenience caused to you and appreciate your willingness to point out our issues. We will make serious improvements to avoid similar situations from happening again.
Best regards.
Avoid unless good at DIY fixes
My partner purchased Danyl Faux Leather Swivel Dining Chairs, the actual seat part is nice and good quality but the legs and swivel mechanism
Is absolutely awful. The manufacturing quality is the poorest I have ever seen. The screws and alignment of holes in the chair didn’t match, the screws just cross threaded repeatedly and wore down quickly. There are sharp metal edges and spikes on the legs and the welding is poor and inconsistent with some parts wonky compared to others. Each chair had a different issue making it impossible to put together without an additional DIY intervention, such as filing metal spikes to allow screw to fit into the hole. Customer service did send some New chairs but they all had the same random issues, it was a case of choose the best parts of a bad bunch and try with different chairs to see which fit best. Within a month of using the chairs, the bolts of all chairs had loosened so much that the chair seat fell off the legs. We have now tried Locktite. I don’t know how much longer they will last or how many DIY fixes these chairs will require before they break all together or someone falls off one. However, It is a shame because I really do like the chairs and find them
Comfy and stylish.
I would strongly suggest avoiding this company, unless you don’t mind parting with your money for a chair you just like the look of and are good with DIY fixes.
12 februari 2026
Review zonder uitnodiging
Antwoord van CLIPOP
Dear customer,
Thank you very much for providing such a detailed description of the issues you encountered while using the Danyl Faux Leather Swivel Dining Chairs. We deeply apologize for any inconvenience you may have encountered during assembly and use.
In order to quickly identify the problem and provide you with a more effective solution, may I ask if it is convenient for you to provide a few actual photos of the newly replaced chair? Especially the detailed pictures of the chair legs, screw holes, welding points and other parts you mentioned will be very helpful for us to verify the situation and communicate with relevant departments for improvement.
We sincerely apologize to you once again.
Best regards.
Excellent quick service & delivery
Excellent quick service & delivery. Lovely chairs and great price
27 januari 2026
Fast delivery and perfect chairs
26 januari 2026
Ordered stools never delivered.
Ordered stools, paid, despite the 3-5 business days delivery, waited 2 weeks then had to chase where they were to be told it was the couriers fault but now they are out of stock. Now waiting for a refund.
Had reservations at the start and was right
20 januari 2026
Antwoord van CLIPOP
Dear customer,
We sincerely apologize for the delay in delivery of your order and any inconvenience caused. We fully understand your feelings regarding the waiting and subsequent processing process you described.
To resolve this matter as soon as possible, we have immediately arranged a refund for your order.
At the same time, we are internally reviewing the logistics and inventory management processes of this order to avoid similar issues from happening again. Thank you for your reply, it is crucial for us to improve our service.
If you have any further questions, please feel free to contact us through this email at any time. Thank you again for your patience and understanding.
Best regards.
Shocking company, impossible to contact and have not received my order!!
I haven’t received my order after taking the whole day off work to wait for it!
It is impossible to get in touch with this company. I tried their live web chat and left several comments, none of which were answered. I tried their phone number and get a message saying it is not a recognise Number! I have sent them numerous messages and they’ve not had any reply. I am beginning to think that I have been scammed.!!
20 januari 2026
Antwoord van CLIPOP
Dear customer,
We sincerely apologize for any inconvenience you may have encountered during the order follow-up process and understand your anxious feelings while waiting for the goods. We have taken note of your feedback and immediately checked the status of your order.
After confirmation, your order is currently being delivered to the center due to unexpected logistics issues. We have prioritized this order in our system and will actively coordinate with the logistics provider to arrange delivery as soon as possible when delivery conditions permit. Please be patient and wait for another two working days.
During this period, you can also contact us directly through this email, and we will do our best to provide you with timely assistance.
Thank you again for your patience and understanding.
Best regards.
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