Cole & Mason UK Reviews 

All good. My pepper grinder was better than expected, very well made and looks attractive.

Bought salt/pepper grinders a few years back, and had the pepper grinder unexpectedly snap at a join point.

Expecting an argument, I reported the issue to customer service who were exceptional. No queries. No "ahh, but the warranty says...". Just a really simple, quick and efficient process with the replacement in my hands within 72 hours. It’s nice when you engage a business where the published company values align so effortlessly to the experience.

After contacting Cole& Mason with a broken stirrup plate they very quickly replaced it under the lifetime Guarantee… very impressed with their after sales service… quick and efficient 👌👍

Well as nothing has been delivered yet it is

It was delivered to the right address

Beautiful set. Amazing quality, super fast delivery. Thank you

*Edited to add: Poor initial service as below, but excellent service recovery*

I ordered a salt & pepper set, plus a matching table stand for it.
However without any comms, I was refunded for the set & was sent a cancellation email.
But I was still charged for its stand, plus full P&P.
However, nearly 4 weeks later, I've neither heard nor seen anything, & I'm still out of pocket....

Their customer service is non- existent and non-responsive. emailed 3 times over a 7 day period without any reply. Purchase un-fulfilled and no phone number to call.

Poor delivery. Delayed several times.

Great product, strips peppercorns perfectly, love the different number of coarseness settings!

Lovely set would make a nice gift to someone. The item came in a lovely high end quality box. These were for my own use however but wouldn’t hesitate to purchase for someone as a gift. The ceramic grinding mechanism is excellent but to be expected for the price. Hopefully these will last for quite a few years and I see no reason why they won’t. Overall I’m very pleased with them.

Good and easy web site. Ordered granite worktop saver. Excellent quality. Delivered within 5 days by courier. Well protected package.

These are a nice slim size, contemporary salt and pepper mills.
Whilst the product seems good, delivery seemed slower than other retailers.

After some years, the grinder mechanism on a salt mill failed. Their website said the product carried a lifetime guarantee and, sure enough, they sent not just a replacement mechanism insert (with which I would've been perfectly happy) but an entirely new salt mill.

Haven’t received item I ordered Dec 26th ( now Jan 22nd) and no way of getting in touch. Email addresses available just get rejected…. So how do I let you know and ask for a refund?!

I was shocked to only receive the salt! I thought the deal and price were for pepper and salt.
Had to send for pepper.

The product is good but was not sent out from warehouse until I chased it up. Then I was sent an email trying to give some lame excuses. Even though I paid a large shipping fee for courier delivery, they sat on it for days. I suggested that they refund the courier costs (as most reputable companies do when these delays happen), but they ignored this.

The product is good but customer service nil due to non delivery and who do you contact!!
The product finally arrived 10 days later and bix was in a state with DPD tape across all the damaged areas

QUALITY GOODS ITS ALWAYS NICE TO RECIEVE QUALITY AT A GOOD PRICE TOO ,MANY THANKS