I misassembled my Derwent salt mill after cleaning. C&M customer service was fantastic, sending me clear instructions within 24 hours. Mill back to its very best. Thank you Phoebe
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a pepper Mill four years ago and it stopped grinding. When I contacted Cole & Mason regarding their Lifetime Guarantee they told me that this model was now obsolete do sent me a voucher to pu... Toon meer
Bedrijf heeft geantwoord
Cole and Mason salt and pepper mills are the best and last for many, many years. When they stop working as effectively as before the company has a life time guarantee policy which they honour immedia... Toon meer
Bedrijf heeft geantwoord
High quality products should come with high quality customer service and Cole and Mason delivers on both fronts. One of my salt and pepper mills which I’ve used daily for many years stopped grinding.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Contactgegevens
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Verenigd Koninkrijk
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,5
Uitstekend
906 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Well made beautiful Carving Board
5 januari 2026
Antwoord van Cole & Mason UK
Hi Tony,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
I know I ordered over the Christmas…
I know I ordered over the Christmas period 29th December 2025, I had to email this company twice before I got a reply of them saying they was doing a stock take and would resume with orders after 8th January 2026, I emailed them again asking when I should expect my order I had no reply, gave it a few days and I emailed them again to which I had the same reply, I then emailed again and was told that it would take up to 10 days for my order to be received, I sent another email asking why so long and if I ordered it from them on Amazon I would get it delivered the next day with no delivery charge I never had a reply to this email, my order finally arrived 15th january 2026, will not order from this company again.
5 januari 2026
Antwoord van Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and for the frustration this caused.
Over the Christmas period, we experienced an exceptionally high volume of orders. As outlined on our Delivery & Returns page, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this combination led to delays in the dispatch of some orders.
We also received a significantly increased number of customer enquiries during this time. While our customer service team worked hard to respond as quickly as possible, we apologise sincerely for the delay in getting back to you.
Orders placed via Amazon are fulfilled from a separate warehouse with different operating processes, which is why delivery times may have been quicker through that channel at this time.
Once again, we’re very sorry for the inconvenience caused and truly appreciate your patience and understanding.
Kind regards,
The Cole & Mason Team
Delivery was slow and made in China
Delivery was slow - 2 weeks from ordering with little communication and was disappointed to see 'Made in China' on box of salt and pepper mill set for 'Cole & Mason England' product.
5 januari 2026
Horrible experience I contact and send…
Horrible experience I contact and send more than five emails about delivery time and no one answered, Delivery within the UK took 19 days, even though their website states five days. I was on holiday and visiting the UK for six days. It was delivered 10 days after I left UK
5 januari 2026
Antwoord van Cole & Mason UK
Hi Adel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe .
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, as mentioned on our delivery and returns page our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Once again we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
Item arrived in a ripped up boxed and…
Item arrived in a ripped up boxed and was unsurprisingly damaged.
Now having to return a broken item for a refund.
Inappropriate packaging for a fragile item.
5 januari 2026
Still waiting
Still waiting. Placed an order for 2 salt/pepper mills 8 days ago. Still awaiting shipping/dispatch confirmation. Emailed twice, no response. Waiting in excess of a week for items to be dispatched and absolutely zero response or communication. Very disappointing. I expected much better from an allegedly quality brand.
14 januari 2026
Review zonder uitnodiging
Antwoord van Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, please could you share your email with us so we can look into your order.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
I still have NOT received item
I still have NOT received item. Very disappointing as I ordered before Christmas.
Hilary Davies
22 december 2025
Antwoord van Cole & Mason UK
Hi Hilary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you—please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
No age verification for knives
Brought a knife off their website and got asked to verify our age via the credit card portal, I don’t have a credit card and the other verification did not work. I got my partner to also try and it also didn’t work for him so we didn’t proceed with the order.
The payment was still pending from our bank and we thought this would be refunded as we didn’t do the age checks.
Both knives still arrived even though we didn’t complete the age verification, and even left on our doorstep without the courier also asking for ID.
This is absolutely appalling given recent events that anyone can purchase a knife online, skip the verification check and for it to arrive without the courier also asking for ID.
5 december 2025
Bought as a gift but I know the brand…
Bought as a gift but I know the brand for their quality
9 december 2025
Placed an order and my delivery has…
Placed an order and my delivery has been delayed. This was ages ago with no additional contact providing any update.
8 december 2025
One of the salt/pepper grinders arrived…
One of the salt/pepper grinders arrived with a dint in the top. I emailed about this, with photographs, but no response.
26 november 2025
Quality items
24 november 2025
Lovely quality and colour
Lovely quality and colour. Bought as a gift for daughter’s new kitchen. Not used yet but they look good. Delivered to wrong address but arrived eventually once tracked where parcel was left.
24 november 2025
Cole and Mason pepper mill.
I wanted a good quality pepper mill. Found the Cole & Mason one on line and bought it. It is lovely quality and grinds pepper corns to perfection. Love the way I can alter the coarseness easily.
28 november 2025
Nice salt and pepper grinders
Very nice products and quick delivery
Customer service is really good
Thank you
27 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.