Charged £2498 for one of the worst and most stressful experiences of my life. We went for a buy to let mortgage with Commercial trust and was promised on multiple occasions that we would easily get... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... Toon meer
Bedrijf heeft geantwoord
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... Toon meer
Bedrijf heeft geantwoord
Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contactgegevens
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Verenigd Koninkrijk
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3,4
Gemiddeld
485 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful and efficient
Commercial trust helped arrange a holiday let mortgage. This was the first time, and they helped to explain everything and did an efficient job in keeping the process moving with the lawyers and estate agent. Would happily use again.
14 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Chris,
Many thanks for taking the time to give your positive feedback. I am pleased that your first time arranging a holiday let mortgage went so well in our hands. On behalf of your team here and I, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Top quality service from Rafael & Ella.
Top quality service from Rafael & Ella.
Very professional and impressive.
I will definitely recommend my friends in future.
7 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Pamuk,
Thank you very much for sharing your feedback on Rafael and Ella's work on your behalf. I will ensure they see your review and I am sure it will mean a lot to know that they made such a positive impact.
Yours sincerely,
Andrew Turner
Chief Executive
Top quality service from the whole team
Paul was fantastic- he knows the industry very well indeed and gave me all the information that I needed to make a balanced decision- I have done two projects so far and will be doing more over the coming months
6 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr London,
Many thanks for your feedback on Paul's work. I am very pleased to see he gave you all the tools to make a balanced decision on your investment choices. On his behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
A truly superb service from Charlotte…
A truly superb service from Charlotte Broom on my potential remortgage .
Clear facts presented by Charlotte in a highly professional way while still being approachable and friendly. She was also understanding and appreciate of time pressures I faced to even take the call.
Had a true ‘sense ‘ of being able to call me when I might be in the car per the prior week conversation . Charlotte was right and it meant we had an uninterrupted conversation at the right time for me.
Superb. I’lI be in touch as things move forward.
Thank you Charlotte and Commercial Trust .
PB Leicestershire
3 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear PB,
Thank you for sharing your feedback on Charlotte's work on your behalf. Our aim is to always deliver excellent customer service, and I can see Charlotte has fulfilled this from your description. I am very pleased that this has made a very positive impact and from Charlotte and I, we look forward to progressing your case.
Yours sincerely,
Andrew Turner
Chief Executive
Our standing service and fantastic…
Our standing service and fantastic communication
3 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Victoria,
I am really glad the team shone in your eyes, thank you for this great feedback.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent service
Excellent service, regularly updates.
Always someone there to help.
Paul always chased up other up other mortgage company and legals.
100% happy with service received and recommend their services.
3 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear AAT,
Thank you very much for sharing your feedback, I am very pleased you have benefitted from Paul's work on your behalf.
Yours sincerely,
Andrew Turner
Chief Executive
Seamless from start to finish
I am so glad I found commercial trust via a Google search. From start to finish this was an easy process. I was dealing with Paul and Ellie and they were both amazing. Always keeping me up to date and making sure that I had everything in place that I needed. I asked to change mortgage a few times and due to changing dates with a new build we had to start the process all over from the start and there was no problems at all when this happened. I cant thank Commercial Trust enough for the help and support. I will most definitely be using the team again. Thanks
3 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mark,
Thank you for taking the time to share your feedback on Paul and Ellie's work on your behalf. I could not ask for more from them than to inspire this feedback from you and will ensure I congratulate them on a job very well done.
Yours sincerely,
Andrew Turner
Chief Executive
The Best remortgaging deal they found
I have done remortgaging with Commercialtrust Company.
I was so happy to work with them.
They have dedicated team, I work with Paul and Corinna They were always professional, trustworthy. They found me a very competitive mortgage product on the market and complete it very smoothly.
I am strongly advise this company and especially Paul and Corinna.
3 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Irfan,
I am delighted that you have benefitted from Paul and Corinna's work on your behalf, and that you valued it so highly. On their behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Brilliant service and successful…
Brilliant service and successful outcome. Speedy reliable and good communication, Paul you deserve my 5 star’s 😊👍
2 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Bob,
Thank you for sharing these kind words on Paul's work on your behalf. I will certainly be congratulating him on a job very well done. I cannot ask more from anyone here than to illicit such positive feedback, providing excellent service to our clients is our number one priority.
Yours sincerely,
Andrew Turner
Chief Executive
Can't believe how much patience…
Can't believe how much patience Dominikz Gawlik had with us. Our case was not a straight normal remortgage it was very complicated. 10 months later and thanks to her we are sorted.
Ella also helped us and kept us updated at all stages.
I would recommend Commercial Trust.
25 februari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mrs Jones,
Thank you for sharing your feedback on Dominika and Ella's work on your behalf. I am very glad that it made a real difference to you, in the course of completing your case. As a specialist broker, it is our job to bring ease to complex cases.
On the behalf of both ladies and myself, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Ross at Commercial Trust
Ross at Commercial Trust has been fantastic in working on a loan for a client. He is extremely thorough and professional and his efforts have been incredible.
18 februari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear James,
Thank you very much for this great feedback, I will ensure Ross sees your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Highly Recommended!
I would like to recommend Commercial Trust to anyone looking for an excellent BTL mortgage deal. Their members of staff are professional, knowledgeable, proactive, and put the customer at the heart of their work. I greatly appreciate Maddie Giacomelli (Mortgage Advisor) and Amber Livesley (Mortgage Account Manager) for their help and hard work. They are always on the ball. They keep me informed of the progress of my application, from the start up to completion. Keep up the good work!
Nida and Pietro
9 februari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Nida and Pietro,
What a way to start the day! Thank you for your detailed feedback on Maddie and Amber's work on your behalf. What you describe here is exactly our aim in delivering customer service that really makes a tangible and significant different to our clients - as without you, where would we be?
I am very pleased to know both ladies have helped and on their behalf and my own, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Commercial Trust…highly recommended
My experience with Commercial Trust has been very impressive.
They found me a very competitive product that was perfect for my needs in a complex situation. Amanda acted as liaison between me and the mortgage lenders and also the solicitors for both parties. She was friendly and professional and kept on top of things so l didn’t have to. She even chased my solicitor when he was dragging his feet, but in a tactful and discrete way. I cannot recommend her or the company high enough. Many thanks for exemplary service.
26 januari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Legg,
Thank you for taking the time to share your feedback, and for highlighting the particular elements of the service you received from Amanda that you valued.
I am very pleased to read that her work on your behalf stood out to you. It is always our job to take the heavy lifting away from our clients shoulders and secure a competitive deal, I will certainly be congratulating Amanda for a job very well done.
Yours sincerely,
Andrew Turner
Chief Executive
Remortgage application
Rafael and Ella were very supportive and helpful throughout the very complicated process. I found them very helpful throughout remortgage application.
25 januari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Bal,
Thank you for taking the time to share your feedback on Rafael and Ella's work on your behalf.
I am very pleased to read that you found their support and help with your remortgage of particular value. As a specialist broker, this is where we aim to shine, but it is only in the experiences of our clients that we can demonstrate we are doing the job well.
I will be sure to share your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
First Class Service
Rafael, Lewis, and Meghan arranged three mortgages for me. They kept me informed throughout and were able to expedite matters with my lawyer. The service was first class and I would certainly use their services again.
24 januari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Roddy,
Thank you for your feedback on the team you worked with to secure your three mortgages. I am very pleased to see that you value our service so highly and will be very sure to pass on your comments.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Not a great experience
Not a great experience
Was trying to take out a morgage on my house that has no morgage on it
Then after the valuation was done I was informed I needed to have another house lined up even though I have no idea what was being offered to me
So a complete waste of time and fees
This company are more about making commission than customer service
Not great
17 januari 2022
Review zonder uitnodiging
Great service as usual, awesome team Rafael and Ella
Great service as usual, every time I use them, they raise the bar, this time Rafael and Ella did a great job, super efficient and prompt to communicate any update with me, specially during Christmas season which is a very complicated time to get a mortgage through.
15 januari 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Bautista,
Thank you for taking the time to review Rafael and Ella's work on your behalf. As I read it, I can see that I could not have asked for better from them both, which I am glad made a real difference to you.
Thank you for your continued custom, on behalf of us all we look forward to more work together in the future.
Yours sincerely,
Andrew Turner
Chief Executive
Excellent service
Very professional and friendly team and Will always give you the best offer available, smooth process from the start to the day of completion, kept me updated throughout the process and always there to assist and help.
Best service!!
Thank you Amy and Jay!!
19 december 2021
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Caroline,
I couldn't ask the team here to tick many more boxes with our clients than the ones you have described here. Thank you for sharing this greatly appreciated feedback, I know Amy and Jay will be so pleased to receive your recognition and high praise.
On their behalf and my own, we look forward to further work together.
Yours sincerely and Happy Christmas,
Andrew Turner
Chief Executive
I was recommended this company by a…
I was recommended this company by a friend and it certainly turned out to be good advice.
Having spent four hours on the phone and loads of paperwork trying to make a previous application direct with a bank, Commercial Trust couldn’t have been more polite and efficient.
I was kept up to date with every aspect of the process, including delays and possible completion dates. Their level of communication was spot on.
Choosing a mortgage It is a complex transaction and the numbers and choices are big and daunting but Paul explained the options vert at a pace I could understand.
10 december 2021
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Nigel,
Many thanks for taking the time to share your comprehensive feedback. I am glad you found your team to be polite and efficient, and that Paul gave you the information you needed, in such a way that left you confident in moving forward.
It is always great to be recommended to a new contact, and even better when the experience is so fruitful for the person concerned.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Appalling, Provided all required documents and information, followed their recommendations. The criteria initially established were never adhered to and they blame the lenders criteria.
Appalling, Absolutely incorrect information from the outset. Once they collect your initial fees the original recommendation made by them goes out of the window. Never use them again !!!
16 november 2021
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Sakaria,
It is always very disappointing to receive negative feedback, as we take pride in doing the best job possible for all our clients, so I wanted to take the opportunity to reply to your comments.
Having investigated your case, I cannot agree with you when you say we gave you incorrect information from the outset. We pride ourselves in the due diligence we carry out in sourcing and recommending the right lender and we received a mortgage offer for you and submitted your application in good faith. However, as a broker we don’t have control over the underwriters or valuers decision and comments. Unfortunately you, and we, have been subject to two lenders changing their decision post-application. We are clear with every client that an application is subject to these checks by the lender – it is built into our process to do so.
I also cannot agree with your comment that “Once they collect your initial fees the original recommendation made by them goes out of the window”. We undertook additional work, twice, to find alternative lenders and we have an offer available to you, which you have decided not to pursue.
We are very keen to help you secure the finance you are seeking you have my details, should you change your mind.
Yours sincerely,
Billy McCluskey
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.