Charged £2498 for one of the worst and most stressful experiences of my life. We went for a buy to let mortgage with Commercial trust and was promised on multiple occasions that we would easily get... Toon meer
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Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... Toon meer
Bedrijf heeft geantwoord
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... Toon meer
Bedrijf heeft geantwoord
Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contactgegevens
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Verenigd Koninkrijk
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3,4
Gemiddeld
485 reviews
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These guys are keen on taking money and…
These guys are keen on taking money and they have not told me that the product offer is valid only three months and sold me a wrong product taking 399£ from my pocket.
Worst service ever and not recommend to anyone.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Babu,
We take any concerns shared by a client very seriously and I am aware that your comments are being investigated.
The manager doing so will revert to you directly.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Have dealt with Commercial Trust now…
Have dealt with Commercial Trust now for at least half a dozen occasions and cannot fault their service.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Helen,
A 5 star review from a client we have worked with on so many occasions adds an extra something special, because in a service environment, consistency is key. Thank you for your kind words.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Remortgage Dealing
I would like to thank Commercial Trust for their excellent service that I have been receiving for the past 7 years on remortgage of my properties. They Always found me the best deal available in the market and helping and doing everything until completion. Would like to especially thank Lily and Alfie for all their help aways and am so pleased with the service I have received and would recommend it to all my family and friends.
6 oktober 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Client,
Thank you for sharing your feedback on Lily and Alfie's work on your behalf. Positive feedback from long standing clients adds extra value, because it demonstrates to those reading that we can deliver excellence consistently, which is particularly meaningful and important.
Many thanks from us all.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Helpful and Professional
I had a very good experience with Commercial trust. This is my third property that they dealt with and I am glad that they always work in a professional manner. Their staff is always there to help. In future, I would continue my purchase with them, it is because of their staff dedication and professionalism.
30 september 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Renu,
Thank you for expanding upon the aspects of the service you received that made a difference to you. I am pleased that the dedication and professionalism of your team here stood out - and that means all the more knowing you have entrusted us with your investments on three occasions.
On behalf of us all we look forward to future work together.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Don’t waste your time useless
Waste of time, the advisor told me they will sort a DIP within minutes of doing verification of personal circs etc. One week later still waiting not heard anything sent email and phone and the advisor always in the phone. In the meantime lost the property as the estate agent thought I was blagging them The advisors do not know what they are doing and tell you lies they cannot do anything between them useless company stay away!!!
12 september 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Sal,
We take it very seriously when customers raise concerns about our service, clearly I would like to investigate this matter for you.
You will see, from other reviews we have had, that your experiences are not consistent with the high level of customer service we aim to deliver.
I cannot identify you from the information you have shared here. Please would you send your contact information to us via email info@commercialtrust.co.uk or call on our freephone number 0808 132 0086 and make yourself known to our staff.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Excellent professionals to work with.
Amy was fisrt point of contact at Commercial Trust.
Amy was so helpful & found the best buy-to-let mortgage that suited our needs.The % rate was also better than any product we could find.
We were then handed onto Jack who guided us expertly through the whole process.
Jack was very professional & constantly kept on our case file to push the deal through.
I will definatley be using Commercial Trust in the future.
Wish I had found them years ago. 10/10
KEEP IT UP.
16 september 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Nicholas,
Thank you for sharing this detailed feedback on your experiences working with Amy and Jack.
I am very pleased that we helped you secure a better mortgage interest rate than you could find elsewhere and that the service through to completion made such a positive difference to you.
We look forward to years of future work together.
Yours sincerely,
Jorden Abbs
Deputy Chief Executive
Helen's Services at Commercial Trust
Helen was professional, friendly, and patient. She was lovely and a real pleasure to deal with. We also like that there is no charges/fees until the product has been completed. There was a real sense of honesty and genuine support. We have no hesitation in recommending her services and look forward to working with her in the future.
11 augustus 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Carl,
Thank you for your detailed feedback about the service you received and Helen's work on your behalf.
I know she will be very pleased to receive this recognition, and I will be congratulating her on a job very well done - I will ensure she sees your kind words.
I am very pleased this has made a positive difference to you. On Helen's behalf and my own, we too look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Money for Nothing - Don't Pay Upfront!
Shocking. They recommend a mortgage company and take their fees upfront. They have no accountability for the company and do not care once they have been paid. In my case the Surveyor failed to find the property twice resulting in a lost purchase and abortive legal costs that I had to pay. This seems to happen a lot based on other reviews so find a broker that you pay only on a successful mortgage offer. Commercial Trust refuse to take any responsibility for their recommendation and refuse to refund you the fees. Do not use this unethical company!
Bill, I have seen your reply. You still accept no responsibility or accountability for the 3rd party that you recommended? I paid you monies therefore for nothing, no mortgage offer and I am therefore out of pocket. Why should you be paid for this and hide behind it, its just wrong!
6 augustus 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mark,
Thank you for your further comments regarding the service provided, it’s always important that we receive feedback and act upon it, to ensure we deliver the high standard of service that we wish to achieve.
Please note, we have conducted a full investigation with regard to the process followed and the service provided to you. We did not find any evidence to suggest that Commercial Trust created any issues, delays and or could have prevented the issue of the valuation not taking place. We have sent a complaint to the valuer on your behalf, as this is the reason you have lost out on the purchase property. The valuer has 8 weeks in order to reply, as set out by the Financial Conduct Authority.
We do take full accountability for recommending the right lender for our clients, but during the process of purchasing a property there are certain things out of our control as a broker. We explain our process from first contact with a client and we are open and honest every step of the way. We would never submit an application without full agreement or authority to do so.
The conclusion of the complaint investigation is not that there wasn’t an issue, it established that the issues involved we could not have had any control over. However as stated above, there is still a third party complaint in with the valuer which we are awaiting a response.
Yours sincerely
Billy McCluskey
Sales Manager
Commercial Trust
Dear Mark
Further to your additional note.
Details of the investigation into our recommendation and service can be found within the final response letter we have issued to you. This, and the confirmation we provided that your concerns regarding the surveyors have been raised with the lender, explains the barriers faced on your application appear to be as a result of poor service from the surveyors instructed by the lender, not Commercial Trust.
We could not have foreseen this at the time the mortgage recommendation or application were made.
In raising this as a complaint on your behalf we are doing our best to support you on this matter.
Yours sincerely
Billy McCluskey
Sales Manager
Commercial Trust
They have really poor communication and…
They have really poor communication and have made errors with my money which for a mortgage broker is terrible. I wouldn’t recommend them.
29 juni 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Daisy,
Your comments are of significant concern, but we are unable to identify you in order to discuss this matter with you. We have sent a request for more information, so we can assist you further.
Yours sincerely,
Andrew Turner
Chief Executive
Great service
Used commercial trust many times and will continue too , there service is fantastic, usually same day product offer , then great follow up to get deal done .
6 juni 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Rabjohns,
Thank you for your kind words. Positive feedback is always gratefully received, but especially when it comes from clients we have worked with many times. Demonstrating consistency in service is very important to our company, because it is so important to our clients.
On behalf of your team here and myself, we look forward to many more years ahead together.
Yours sincerely,
Andrew Turner
Chief Executive
Lily at Commercial Trust was brilliant…
Lily at Commercial Trust was brilliant at looking at my scenario and coming up with constructive options and liaising with Lenders on my behalf to ensure refinancing was streamlined and happened without delay. Lily put my mind at ease as I was previously seemingly low on options so I am glad that I got in touch with CT and cannot recommend them enough for professionalism and focused personal service.
31 mei 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear William,
Thank you for sharing your detailed feedback on Lily's work on your behalf.
I am very pleased to see that, having faced a previous picture of narrow options, Lily helped you achieve your goals.
The attributes you describe in Lily are exactly what we look for in our team, because it makes such a positive difference to clients, as it has in your case.
Thank you for your work with us and specifically with Lily, I will be congratulating her on a job very well done and will ensure she sees your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Wow, utmost professionalism
What can I say, utmost professionalism from start to finish.
The first person I dealt with was Raf and he was so helpful and knowledgeable. He assisted me in getting my agreement in principle and was always warm and friendly when I called.
Once my offer was accepted, my case manager was Ella. Wow, what a true gem she is. Excellent communication through out and absolute determination to get to completion despite significant delays from other parties. Always approachable and would go out of her way to help and explain things at every stage.
I cannot thank Raf and Ella enough, they have made my dreams of becoming a land lady a reality.
6 mei 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Chloe,
Thank you for taking the time to share your detailed and glowing feedback on Raf and Ella's work for you.
I really could not be more pleased to read how you valued their efforts and I will be congratulating them both on a job exceptionally well done.
On behalf of Ella, Raf and I, we look forward to making further dreams come true for you, when you next need our help.
Yours sincerely,
Andrew Turner
Chief Executive
First class service once again
First class service once again. The team always above and beyond their obligations to satisfy the customer.
thanks once again and hope tobe in touch again soon
!
5 mei 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Kathy,
Nothing means more than to hear from a long standing client they continue to see excellence in the service delivered by the team here. Thank you for taking the time to share your feedback.
We look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
A good range of mortgage offers…
A good range of mortgage ofers avaialble.
5 mei 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear David,
I am glad we were able to help you identify a mortgage from the range of over 80 lenders you can access with us.
Looking forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Exceptional service once again
Exceptional service once again. I've used Commercial Trust a number of times now, their staff and service are excellent. Will definitely be using them again
29 april 2022
Review zonder uitnodiging
Amy Glazer and Jack Hansen were very…
Amy Glazer and Jack Hansen were very diligent in finding the right solution for our latest property purchase. We look forward to working with them again
12 april 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Towsend,
Thank you for sharing your positive feedback on Amy and Jack's work. I am pleased you benefited from their diligence in finding a solution for you. On behalf of us all, we too look forward to working together in the future.
Yours sincerely,
Andrew Turner
Chief Executive
Holly Bergman was excellent
Holly Bergman was excellent, a pleasure to talk to. Very good at updating me with the progress. Also achieving me an excellent deal. I will certainly do business again, very pleased
4 april 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Ashman,
Thank you for sharing this feedback, I am so pleased that Holly's work for you has really stood out. She is delighted to receive your kind words.
Yours sincerely,
Andrew Turner
Chief Executive
Mr Rafael Zmidzinski gave me excellent…
Mr Rafael Zmidzinski gave me excellent advice at the beginning of the process and his team followed that through right to the end. They were on regular contact to let me know what was going on and completed the process in two weeks
Aidan Royce
31 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Royce,
I am so pleased that the work of Rafael and the team here made such a difference and the regular contact was appreciated.
On behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
Dominika and Amber were fantastic
Dominika and Amber were fantastic. Kept on top of everything the whole way. No hesitation to recommend.
28 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear SAAF Properties,
I am really pleased to read your feedback and will pass on your kind words to Dominika and Amber.
Yours sincerely,
Andrew Turner
Chief Executive
Absolutely brilliant service
Absolutely brilliant service! Everything (except the witnessing of the mortgage deed - I popped next door to my neighbour and the posting of the witnessed deed at my local Post Office) was done by phone, text, or email.
Jamie my adviser was superb and went back time and time again researching the best product and I was not an easy customer! I think he went above and beyond to make sure I was happy.
I would recommend unreservedly this company and will use them again when my present fixed 5 year deal expires to remortgage again. The fees were all very reasonable - remembering that nobody works for nothing!
19 maart 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mrs Harris,
Thank you for sharing your feedback and kind words on Jamie's work on your behalf. I couldn't ask more from anyone here than to impress a client in the way Jamie has impressed you.
It is always our aim to deliver world class customer service - it is the mantra we follow - but the proof is always in the pudding, to coin a phrase. I am very pleased you are happy, and on behalf of us all, we look forward to future work together.
Yours sincerely,
Andrew Turner
Chief Executive
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