Charged £2498 for one of the worst and most stressful experiences of my life. We went for a buy to let mortgage with Commercial trust and was promised on multiple occasions that we would easily get... Toon meer
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Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... Toon meer
Bedrijf heeft geantwoord
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... Toon meer
Bedrijf heeft geantwoord
Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contactgegevens
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Verenigd Koninkrijk
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3,4
Gemiddeld
485 reviews
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Kristine Martin from Commecial Trust - TRUSTWORTHY!!!
I have been with Commercial Trust now for many years and my first point of contact is Kristine Martin. She goes above and beyond to get the best deals for me whether on a new mortgage or a re-mortgage and she knows my property portfolio better than I do! She will contact me when I need to take action with recommendations that are always spot on. In this day and age you have to have trust and Kristine definitely has mine!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Carol,
Reviews like yours mean all the more, as you are assessing the service you have received over a long period of time. Trust is in our company name for reason, and I am very pleased that Kristine has instilled this in her work with you.
I will make sure she sees your recommendation and I am sure she would add her thanks to my own for it.
Yours sincerely,
Jorden Abbs,
Chief Executive
Still brilliant
5 years after my last 5 star review, here I am again with another one. Service as superb as ever.
1 juli 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Joshy,
Thank you for your ongoing support and for this kind review. We value it as much today as five years ago.
Yours sincerely,
Jorden Abbs
Chief Executive
Dealt with Jordan Gooch
Dealt with Jordan Gooch. Very knowledgeable, straight talking and easy to deal with. We’ll be sure to use commercial trust again.
18 juni 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Daniel,
Thank you for your five star review, I am very pleased you valued the service given by Jordan and will ensure he sees your feedback.
Yours sincerely,
Jorden Abbs
Chief Executive
Buy to Let Mortgage
Excellent service from Szilvia at Commercial Trust. She was very thorough and managed to obtain a mortgage in principle within 24 hours. Highly recommended
21 juni 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Matt,
Thank you for sharing your feedback and 5 star rating, I am very pleased Szilvia's work on your behalf has served you well. I will ensure she sees your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
Helped a newbie in HMOs investing
Bent over backwards just for preliminary look into mortgage options for my fledgling hmo business. Not really ready yet, but showed me what I could get now. Helped a lot, as I now know if can get a mortgage offer now I will have no problem when I'm better positioned in 6-12 months. Thank you!!!
19 juni 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Customer,
Thank you for sharing this feedback on our service. I am very pleased your advisor was able to equip you with help in your HMO investment planning. We look forward to speaking with you again when you are ready to proceed.
Yours sincerely,
Jorden Abbs
Chief Executive
I used Commercial Trust to swap my…
I used Commercial Trust to swap my mortgage to a buy to let mortgage initially dealt with Ryan, who was excellent my account handler was Alfie Piper who was absolutely excellent, kept me well informed and pushed along everything brilliantly. We definitely recommend these guys and will be using them again in the future.
22 mei 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Roger,
Thank you for sharing your feedback, I am very pleased to see that Ryan and Alfie's work scored so highly in your eyes and that it made such a positive difference to you. I will ensure they see your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
FRAUD ALERT! AVOID!
FRAUD ALERT!
Made an offer that they could not honour. Would not refund the application fee. Even though. They. Cannot. Offer. What. Was. Proposed.
Only so many times you can say this to them. Crazy. Avoid!!!
1 mei 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Johnson,
I was very concerned to read your review and cannot let it pass without response. We undertake work for our clients in good faith. We charge a proportion of our fee at the point of application, to cover a lot of work we have already done up to this point, without charge, to identify a suitable product. When we discuss our service with a client, we make clear on several occasions that this part of our fee is non-refundable, for this reason.
Every client has the option to move forward or stop working with us at this juncture without paying it. We also make clear to every client that any application to a lender is subject to a valuation that we have no influence over, so where a property receives a lower valuation and the offer from that lender changes as a result, we cannot be held responsible.
We have found an alternative product for you and are ready to proceed, we would be delighted to do so for you. The booking fee would simply be transferred to the new product. I can see that the advisor has made the details of the situation clear in correspondence with you. I therefore cannot accept that we have done anything that constitutes fraud in any way.
Yours sincerely,
Samantha Burcin
Fantastic!
Fantastic working with Dani to get our latest case through to completion. - Always attentive and easy to communicate with!
13 februari 2024
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Goodhind,
Thank you for your five star review of Dani's work. I will ensure she sees your kind words, and I am very pleased she had such a positive impact.
Yours sincerely,
Jorden Abbs,
Chief Executive
This company has never failed me .
This company has never failed me .
The whole team were fantastic especially Jamie - Lee who went over & above to secure completion
24 augustus 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Barry,
I am very pleased to see that your team here, especially Jamie-Lee, stood out for their work on your behalf. Thank you for your five-star review.
Yours sincerely,
Jorden Abbs
Chief Executive
The service this company provides is…
The service this company provides is second to none and would highly recommend their services. Liam was very informative and helpful and his ease of explanation on the process was amazing to say the least.
21 juli 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Doran,
Thank you for sharing your immensely positive feedback on Liam's work on your behalf. I am very pleased this has made such a positive difference to you and will make sure he sees your kinds words, I am sure it will make his day.
Yours sincerely,
Chief Executive
Jorden Abbs
Best guidance
Best guidance and advise from start to finish. Thank you Maddie and Alfie, viva Commercial Trust
16 juni 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Yinka,
Thank you for this feedback, I am so pleased you benefitted from Maddie and Alfie's work on your behalf.
Yours sincerely,
Jorden Abbs,
Chief Executive
I am fully supported with the…
I am fully supported with the investments I have made in property and the advice I receive is always timely, accurate and reliable.
Thank you to Amy and her team.
1 mei 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Sarah,
Many thanks for taking the time to share your feedback. Knowing that our long-standing clients are pleased with the service delivered by the team is particularly important. I will ensure Amy and the team see your review, I am sure they will be very pleased that they are making such a positive difference to you.
Yours sincerely,
Jorden Abbs
Chief Executive
Totally misled and harassed
Totally misled and harassed. I contacted them back in October last year but they couldn’t find me a suitable product. I contacted them again last week and they found a good offer in principle BUT BEWARE….!! I was then hounded by phone calls until I spoke to them. I specifically asked the broker what are MY total costs I would outlay and they only mentioned the lenders costs and not theirs ! Ouch ! Their fees another £2500 on top of the lenders, very misleading. PLUS the proposed lender carried out a HARD credit search on us without our authority, I questioned this and was told I agreed to this in the earlier enquiry 5 months ago !!
21 maart 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Jo,
Thank you for sharing your feedback, and allowing us the opportunity to investigate.
I am sorry you have come away from your interaction with us feeling misled and harassed, that is never our intention and we take any expression of dissatisfaction very seriously.
When attempting to contact our clients we do try at different times of the day, as we appreciate that there will be times that they are unable to answer the phone, and ultimately want to do our best to make contact with and update them.
Our process is designed to deliver information around credit searching alongside breaking down all of the costs involved to our client. In this instance it appears that the conversation between yourself and the advisor did not provide you with the clarification you required, and for this we would like to apologise.
Again, thank you for bringing this to our attention.
Yours sincerely,
Lee Cologne
Great service and communication from…
Great service and communication from Jack Hansen. Kept me up to date regularly and built a good rapport despite me being based abroad. Got the remortgage over the line when others couldn’t.
12 januari 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Khalid,
Many thanks for your feedback. I will ensure Jack sees your comments and I know he will be very pleased to know how much you valued his work. I am particularly pleased that we found a solution for you where others had failed.
Thanks for working with Commercial Trust, I hope we can be of service again.
Yours sincerely,
Jorden Abbs
Chief Executive
I would like to thank Commercial Trust…
I would like to thank Commercial Trust for completing my 2 remortgages. Excellent service from beginning to end. I would like to thank Helen and Alfie, both were always very quick to deal with any questions I had. Second time I've used them and will definitely use them in the future.
6 januari 2023
Review zonder uitnodiging
I would like to thank Commercial Trust…
I would like to thank Commercial Trust for the excellent service I have received over the last year. My two remortgages completed with no problems and both with extremely competitive rates. I Would like to especially thank Lily and Catherine for their highly professional service and I would highly recommend them to all my family and friends. A five star service.
Mark
4 januari 2023
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mark,
Thank you for sharing your feedback on the service you received from Lily and Catherine. I know they will be very pleased that they made such a positive difference to you and that you were pleased with the mortgage rates secured on your remortgages.
It would be our pleasure to help anyone you know in a similar way, and we look forward to future work with you too.
Yours sincerely,
Jorden Abbs
Chief Executive
Amazing Company
We would have given this company more than 5 stars if we had the option. After trying with a lot of Mortgage Brookers who couldn't help our situation, I found commercial trust online through Google search. Dominika Gawlik, the manager contacted me straight away and she was able to sort out a mortgage offer for us. Our account manager Cameron Collier was fantastic. He was responsive, efficient and understanding. Our first mortgage fall through because the vendor pulled out. Dominika was happy to negotiate with our lender inorder to transfer our mortgage offer onto another property. Commercial Trust was very supportive and accommodating throughout the entire process. We completed our purchase yesterday and we now have keys to our first buy-to-let property.
Happy customers, we will definitely recommend them to our friends.
Alex and Gloria
22 december 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Alex and Gloria,
What a review to read - many thanks for taking the time to share this effusive feedback. Dominika and Cameron will be very pleased to receive your recognition.
It's always the truest test of customer service standards when there are challenges to overcome - but this is exactly why we are here. I am glad the support and efficiency of your team made such a positive difference on your first step into the field of buy to let investment. On behalf of us all, we looking forward to walking alongside you on your journey ahead.
Yours sincerely,
Jorden Abbs
Chief Executive
Fantastic Service
Well I have been borrowing from banks and the like for 40 years yes 40 years and I have never been so impressed with the service received from Louise Wilson at Commercial trust kept me updated throughout the process it got complicated with the Lender wanting confirmation no tax outstanding in July this even though the payment was not due until end of July Hey Hoy he guided me through everything excellent service can not praise the man high enough I would recommend this company to anyone absolutely I have finished borrowing now but would certainly use them again if ever the need arises Kind Regards Brian
7 december 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Brian,
I couldn't ask for more from the team than to inspire your feedback on our service. I am so pleased Louis stood out to such an extent. With 40 years in the industry behind you, your kind words carry that much more in their sentiment and I know Louis will be very pleased to be recognised by you.
Yours sincerely,
Jorden Abbs
Chief Executive
Great support from the team
Great support from the team, it is my 4th remortgage with this company and they always perform to their best. Congrats!
1 december 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Nuno,
Thank you so much for taking the time to share your feedback. I am really pleased to see that your team have made such a difference to you. It is especially important given your ongoing work with us.
We collectively look forward to the next opportunity to work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Awful service, not bothered in the slightest
From the very start I could tell that this wasn't a company that I wanted to work with. They first called when I was in the office and arranged a call back that evening, they didn't call and when they then called the following day there wasn't even an apology. The person that I spoke to, Ross, is the most uninspiring and disinterested I have ever had the misfortune of speaking to, he wasn't bothered from the very start. I thought I'd give him a chance to see what they can offer and when I asked him to hold as the hospital was calling me (I even left the phone on loud so he could hear that I was genuinely talking to the hospital) he hung up and didn't even bother trying to call me back. The next day he tried calling and acting like nothing had happened. I refused to deal or speak to them any further, terrible experience and I will never put any business their way.
17 oktober 2022
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Ashley,
We take any concerns shared by a client very seriously and we have investigated your comments. Our findings are as follows:
10/10 @ 18:00 – Our first call with you, with advisor 1, when you asked for a call back at 18:45 the same evening – this was missed.
11/10 @ 09:22 – Our second call with you, with advisor 2, who did apologise for the missed call the day before. At this point you ask for a call back at 4:30pm
11/10 @ 16:34 – Our third call to you, with advisor 2, you were unavailable and we were asked by a third party to call back in 10 minutes.
11/10 @ 16:46 – Our fourth call to you, with advisor 2, progresses a conversation until 5 minutes 22 seconds in, where the advisor was asked to hold, while you took another call. At 10 minutes and 3 seconds, after 5 minutes waiting for you, our advisor terminated the call. The recording of the call does not indicate any mention of it being an important call to the hospital, nor did you tell our advisor this was the case.
12/10 @ 18:08 – Our fifth call to you, with advisor 2, to ascertain a good time to speak, at which point you ask for a call on Monday 17th.
17/10 @ 18:06 – Our sixth call to you, with advisor 2, you tell us you have resolved your query.
I would like to apologise that we missed your initial request for a call back, but our findings show that we did apologise on the call for this. I would also like to apologise that the advisor did not try and interrupt you on your other call to suggest re-arranging an alternative time as you were clearly busy.
Yours sincerely,
Billy McCluskey
Manager of Advisor 2
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