Charged £2498 for one of the worst and most stressful experiences of my life. We went for a buy to let mortgage with Commercial trust and was promised on multiple occasions that we would easily get... Toon meer
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Both Will and Luke were very helpful throughout the process of applying for, and securing, a bridging loan. This was the first time I had applied for something like this so naturally I had many q... Toon meer
Bedrijf heeft geantwoord
OK Lesson learnt. Don't use brokers unless they can provide documents to substantiate what they are claiming to sell. Despite long involved conversations over the phone they charged an application fee... Toon meer
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Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible.... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Contactgegevens
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Verenigd Koninkrijk
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
3,4
Gemiddeld
485 reviews
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I found Ross to be very professional…
I found Ross to be very professional and helpful in his advice. Candice who managed the processing of the mortgage was exceptionally organised and supportive. Thank you.
4 juni 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Michelle,
Many thanks for sharing your feedback on the work Ross and Candice have done for you. I am very pleased they gave you a service that you valued so highly and I will ensure they see your review.
On behalf of us all, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Commercial mortgages
Commercial mortgages were the only broker I contacted who were willing to try and get me a mortgage due to my personal situation (self employed for only 18 months, buying a HMO etc). They managed to get me a mortgage when everyone else I approached wouldn't even try.
The staff there are brilliant. Everyone I have dealt with has been knowledgeable, informative and friendly. Throughout the whole process (which took over 18 months, not through fault of Commercial Mortgages) they have been supportive and really helped me overcome any and all difficulties I was having with lenders.
The staff are also extremely efficient and keep me well informed at all times. Both by phone and email.
Highly recommend Commercial Mortgages and I have nothing but praise for my experience with them and with the staff I have dealt with.
Special mention to Samuel Debenham who got a well deserved promotion. Think the guy is brilliant.
21 mei 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Chris,
Thanks for sharing this detailed feedback. I am so pleased the support you received from your team here made such a difference to you, especially given the extended timeframe involved and the difficulties you faced elsewhere.
It is always our aim to recruit the right people with the values and ability to deliver excellent customer service, and as you have highlighted here, demonstrating that capability and intent has its own rewards - I will ensure Samuel sees your kind words.
We look forward to working with you any time you need our help.
Best wishes,
Andrew Turner
Chief Executive
Advisor and the team are well qualified…
Advisor and the team are well qualified and willing to help in a professional way.
17 mei 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Deva,
Thank you for sharing this feedback. I am glad you were pleased with the support from your team here, best wishes from us all.
Andrew Turner
Chief Executive
Remortgage Product
Commercial Trust initiated the remortgage process started 4 months before current product expired. That gave me time to search other providers. The whole process was smooth, and I am extremely happy with their Customer Service who kept me informed at every stage. Thank you, if I did not say that before now.
3 mei 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Kola,
Thank you for sharing your feedback, I am particularly pleased to hear that the proactive approach we took with your remortgage stood you in good stead to find a deal that suited you. I am also delighted to learn that the smooth processing of your case and our attention to customer service made a difference.
On behalf of all the team we look forward to our onward work together.
Best wishes,
Andrew Turner
Chief Executive
Very well organised and efficient operation
Picked up this company from internet. From the start I encountered only thorough professionalism. Brokers sometimes get a bad name but I can’t speak highly enough of this company. Very well organised and responsive. I really felt they were on my side and secured a very favourable re financing for me. From initial phone interview with Richard , who then handed over to Laura, they excelled. What a well oiled operation. No hesitation in recommending them for commercial property transactions.
3 mei 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Herbie,
Thank you for taking the time to share your review, what high praise to receive.
Richard and Laura will, I am sure, be delighted to know that they made such a difference in their work on your behalf and I will certainly be congratulating them myself on a job well done.
On behalf of us all, we look forward to all future work with you.
Best wishes,
Andrew Turner
Chief Executive
I am over 75 and about to give upon…
I am over 75 and about to give upon finding a reasonable buy to let mortgage rate. Commercial Trust sorted out a viable solution.
2 mei 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Chris,
Thank you for taking the time to share your review and for giving the context as to the challenge you were facing.
What you describe here really illustrates the extra benefits we aim to deliver as a specialist in our field. Our clients should always expect a tenacious approach to problem solving, and we are fortunate to have the capacity to find solutions other may be unfamiliar with.
I am delighted this helped you secure a viable buy to let mortgage deal.
Best wishes,
Andrew Turner
Chief Executive
Excellent customer service.
Commercial Trust were superb right from the off in understanding my specific requirements and finding me a very good mortgage product. I would recommend without any reservations whatsoever.
27 april 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Sultan,
Thank you so much for taking the time to share your feedback. What a great way to start the weekend it has been for us.
I am so pleased that you value our efforts on your behalf and are pleased with your buy to let mortgage product.
On behalf of us all, we look forward to further work together.
Best wishes
Andrew Turner
Chief Executive
excellent courteous service
excellent courteous service. Only company I tried who could successfully secure a remortgage for me.
25 april 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mark,
Your message says it all. Thank you. As a specialist, our clients should expect that if there is a buy to let solution to be found, we will find it.
I am pleased this was borne out for you and, on behalf of us all, we look forward to working with you throughout your life as a landlord.
Best wishes,
Andrew Turner
Chief Executive
Robbie at Commercial Trust - Outstanding Service!
Robbie at Commercial Trust has been very professional and efficient in recent months, when handling my 3 BTL re-mortgages and 1 commercial purchase. I would not hesitate to recommend him personally, along with the company - Commercial Trust, to any individual looking for a fast, efficient and high cost effective service!
10 april 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Louise,
Thank you for taking the time to share the nature of your work with us and your feedback on working with Robbie.
I am very pleased to hear that you valued his help with your buy to let remortgages and commercial mortgage purchase transaction.
With best wishes
Andrew Turner
Chief Executive
Owen and Rebecca at Commercial Trust…
Owen and Rebecca at Commercial Trust have been incredibly efficient and helpful throughout the process of my remortgage. As a portfolio landlord, dealing with my complex case was never going to be straight-forward but the guys were quite simply brilliant. I won’t go anywhere else now. Steve - Weybridge
29 maart 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Steve,
I can't tell you how pleasing it is to receive this feedback. I am delighted that Owen and Rebecca's work on your behalf made such a difference to you. What you describe exemplifies what we at Commercial Trust are all about - smoothing the way for our clients through often complex cases.
I was very pleased to be able to read out your review to the entire floor this morning, I feel sure it made a great difference to Rebecca and Owen's day, it certainly has to mine.
On behalf of Owen, Rebecca and myself; we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Ryan and his team have rendered …
Ryan and his team have rendered outstanding service.. eye too details, and kept in contact throughout the process.. we'll be using there services in future.. and recommending family and friends.. once again thank you!!!!
12 februari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mohammed,
Thank you for sharing your thoughts on the work Ryan and the rest of the team undertook on your behalf. I am very pleased that the service stood out to the extent that you are happy to recommend us and welcome any opportunity to work with friends and family who would benefit from our expertise.
With best wishes,
Andrew Turner
Chief Executive
Thank you Commercial Trust
Thank you Commercial Trust. This is the second time I dealt with your company and I am extremely happy with what you have done for me in both cases.
You have an excellent team. Your adviser, Sam Debenham was very professional and got me the best product. Your administrator, Beth Seal was also very good in following up from Mortgage Offer to Completion.
Overall, an exceptional service. I will use you again and I would definitely recommend your company.
Krit
5 februari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Krit,
Thank you for taking the time to share this feedback. Building relationships built on trust and great service is exactly what I want from the team, I am so glad that you benefited from working with Sam and Beth.
I will make sure they both see your review, I am sure they will be delighted to have made a positive difference to you, from securing your mortgage offer to working with you through to completion.
On behalf of us all, we look forward to our future work together.
Best wishes,
Andrew Turner
Chief Executive
Excellent company
Excellent company, very professional. Lucinda was great from start to finish, always got back to me to keep me fully updated and were more than helpful with all my questions
5 februari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Colin,
Many thanks for sharing your feedback, I am so pleased that Lucinda's work on your behalf stood out. I will ensure she sees your kind words and am sure that I speak for us both when I say we look forward to the next opportunity to work together.
Best wishes,
Andrew Turner
Chief Executive
Antwoord van Commercial Trust
Dear Faruk,
Many thanks for your review, I am pleased you valued our service.
Best wishes,
Andrew Turner
Chief Executive
Outstanding service ! Best company on the internet.
Hi I would like to thank The Commercial Trust for getting me a great deal. Lucy O'Mara And Poppy Dunnell have been amazing part of the team and have kept me updated on progress and a very professional attitude to looking after my requirements.
This has been a smooth process and completion was completed at my chosen date.
I will recommend Commercial Trust to all my family and friends.
Thanks you very much and keep up the great work!
1 februari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Mr Patel,
I could not be happier to read what a difference Lucy and Poppy have made to you in their work on your behalf.
It is always our aim to deliver a professional, helpful and timely service when arranging our clients buy to let mortgages.
On behalf of Lucy, Poppy and myself we look forward to working with you long into the future.
Best wishes,
Andrew Turner
Chief Executive
Thanks to all the commercial trust …
Thanks to all the commercial trust staff for the dedication to the job they done very professionally.
Specially thanks to Georgina Thew and Megan their support to find me a good deal for my buy to let remortgage.I would highly recommend commercial trust for anyone to find better deals for buy to let morgatages.
1 februari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Rav,
What great feedback to receive, thank you for taking the time to share it. I am delighted that Megan and Georgina's work on your behalf made such a difference to you and that you have as a result found a great buy to let remortgage deal.
On behalf of us all, we look forward to an ongoing relationship working alongside you.
Best wishes,
Andrew Turner
Chief Executive
Good but not as good as they were…
I've dealt with Commercial Trust before and found their service excellent; two years later things appear to have slipped somewhat. The initial service was good however once a product had been agreed upon it seemed that after being passed on to the purely administrative side of things through to completion that staff I spoke to really didn't know or understand the mortgage process as well as I did. When I had basic queries they couldn't be answered because the knowledge wasn't there and it felt very much as though staff were simply following a check list of things 'to do' without understanding them, documents were received which should have been proof-read and amended before being sent to me. If anything is likely to leave a negative impression it's dealing with a financial or legal process and finding it lacking in precision or attention to detail.
31 januari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear JP,
Thank you for sharing this feedback.
Certainly the service you received should not have left you feeling this way, as our clients should expect exceptional standards of service. I am therefore keen to investigate this further. Would you please send an email to info@commercialtrust.co.uk identifying yourself, so that I can do so?
With thanks and best wishes,
Andrew Turner
Chief Executive
EXCELLENT REPEATED GOOD SERVICE
EXCELLENT REPEATED GOOD SERVICE
From start to completion re new loans, remortgages, good professional service
I am very very impressed!
Whole team work well
Thanks Kristine!
26 januari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Dr Ratliff,
I am delighted to hear from you and so pleased that your ongoing work with Kris continues to stand you in good stead.
We wouldn't be doing our jobs right if we couldn't demonstrate the value of our service on an ongoing basis, so I am especially pleased to know we have done so with you.
Wishing you all the very best,
Andrew Turner
Chief Executive
Not the cheapest and not particularly …
Not the cheapest and not particularly speedy service. However all the Commerial Trust advisors were professional and courteous. Don’t go with the recommended solicitors. Find your own. Quicker and cheaper!
25 januari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Edward,
I am disappointed to hear your feedback and would like the opportunity to put you in touch with one of the management team here, if you would be so kind as to email info@commercialtrust.co.uk I will ensure we address the issues you raise.
With best wishes,
Andrew Turner
Best place to go if your looking for …
Best place to go if your looking for any kind of finance or remortgage. Like to thank Kristine Martin for her time and professional approach to my requirements. Thanks again.
24 januari 2018
Review zonder uitnodiging
Antwoord van Commercial Trust
Dear Harry,
Thank you for taking the time to share this feedback on Kristine's work with you, she is a much valued member of the team here and I am sure she will be delighted to receive your recognition.
On Kris's behalf and my own, we are very pleased to be working with you and look forward to the next time we can be of service.
Best wishes,
Andrew Turner
Chief Executive
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