Co-op Reviews 233

Staff cannot do too much to help especially older people. Until recent years demographic has been middle aged and elderly for whom the Coop has been the go to shop. Excellent they take time to be polite, to help in every way possible. Newcomers must recognise this was a community where everyone knew each other for years. If you want a delivery there are bigger supermarkets nearby. This cannot carry the range that larger shops do but they try very hard to meet local needs from early morning to late at night. I cannot fault them.

absolute disgraceful delivery of products
i’ve always shopped with co-op ,
but the standard of food lately is diabolical
over the last month i’ve had multiple damaged items (that have clearly not been done by the delivery drivers i will add )
multiple out of date items and items with that days use by date in fact il go as far as saying they have actually sent me slime green bacon !!!!
it’s as if the the co-op are reserving these spoiled damaged and generally unsalable items that the customers refuse to buy
in store
and are instead being sent out for delivery
knowing full fine well you will have to file a complaint online in which they drag there heels in responding too ?

Overheard the manager speaking to a member of his staff. He was incredibly condescending and unnecessarily rude right in the middle of the shop floor, in front of a handful of customers. He clearly needs training to be a better manager. I felt humiliated for the member of staff who, in my opinion, did nothing wrong.

Payday and the banking app goes down, great job co-op, not the first time either, the app is very slow always. Bank no problem, banking app utter rubbish

Awful! Should be, click, WAIT FOR A VERY LONG TIME…THEN collect. Incredibly under staffed. More thought needs to be considered with the footfall.

Co op food delivery is hopeless. You send me emails about how ethical Co op is and yet you deliver food that's due to expire next day. Im not talking about dairy products. I'm talking about sausages and eggs. Sausages arrived today but will expire tomorrow. This is dishonest and unethical.

Very overpriced, no range of products. I'd pay £2.50 for chicken tikka slice if I went to a petrol station at 2am because it's the middle of the night and there are obviously higher costs to running a business 24/7 365. However the majority of co-op stores close at 10pm at night, charging £2.50 for a small pastry is ridiculous and that's only one example I can think of. I mean is the pastry gourmet or something? Is it vegan, gluten free and organic? No none of those things. It's just price gouging and greediness by the higher ups as per usual. It's a sad day when you can't pop to your local corner shop and get a quick snack for a resonable price

How wonderful I thought, Co-op have given me a £5 voucher for sales over £30. I went ahead and put £38 of items in my basket to then realise I was being charged for a substitute charge £4.72, as well as £2.99 for delivery. And what if none of my items were substituted? The total was £46 minus the £5 = £41. So no savings.

I purchased some 5% beef mince, when I opened it came out as this dense spongy gelatinous texture, it was difficult to break up and difficult to ensure it was cooked through.
When I checked the abattoir code on the front, it was halal slaughtered and processed but was not labelled as such.
I feel that I have been deceived into buying something I would never buy given a choice.
£10 worth of meat went in the bin.
At least label it so people have a choice.

Absolutely the worst customer service from all angles of this company, they do not care or acknowledge customer complaints one bit

I have a membership but never get discounted prices for members. False advising fraudulent. This has now happened twice!

Ripponden store. Unfortunately I've given the store 2 stars! Not because of choice or the staff but how it has become a 'free for all' and top senior management don't appear to be doing anything about it; leaving both staff and customers vulnerable. I have witnessed many times theft by both young and old just filling up their baskets and walking out without a care in the world, knowing they can get away with it. Once there were 3 guys who got into a waiting car with full baskets and arms full of stolen items. Another time 3 women again with baskets full of stolen items got into a waiting van which was in the carpark, reg covered up! School children filling up their bags and laughing at you when you challenge them. Come on senior management; you know this is happening. You know Ripponden coop has now got a reputation for 'a free for all- take whatever you want'. Stop turning a blind eye to what's happening and do something about it. If you don't care about the loss in profits, then at least care about the safety of your staff and customers. This is ongoing.

Co op Heartford Road there Just Eat is a joke. Always a problem. 25 min wait only for it to be cancelled 2 mins after they close…..convenient!!!!!!’nnnnn

Co-op openly supporting animal cruelty!
Against the wishes of members, customers and the public, Co op bosses have publicly decided to support and continue the sale of cruelty food, prioritising profit over the suffering of food animals (in this case chickens), and the quality of their products. DISGUSTING!
Hope they feel good spending their bonuses.
I will never again spend money with any company associated with the co op group.

Three different members of staff at the Kelsey Drive Leighton Buzzard branch of the Coop were so friendly and helpful this morning, it was a pleasure to visit the shop.

Vastly overpriced ,cold meats are a disgrace,girls talking about what there going to be doing at the weekend ask them a question and they look at you as if I'm a little green man from Mars and now my dividend car app has stopped working saying I have Internet issues ABSOLUTE RUBBISH HELLO SAINSBURYS HERE I COME !!!

Earl Shilton branch yesterday. One item (reduced) wouldn't let me continue on self checkout as it was actually out of date. Waited for ages for someone to come to find another item I had was also out of date (fresh veg both times). Things need to be tightened up. Also don't know why they put two manned checkouts in. I've probably seen them manned twice since the relaunch after refurbishment in December.

Shocking lack of transparency regarding a major data breach and now corporate minimisation of the scale of the issue.

Were it not for the BBC we'd know nothing of our sensitive personal data (name, birthdate, address, phone number, email) being stolen and being put up for ransom. This attempt at concealment was irresponsible and designed to face-save the directors and CEO rather than to inform the member-owners affected so they can take the required steps to safeguard their data and privacy.

For example, everyone now needs to change the password of their affected email, as well as set up 2 factor verification, which is a pain in the backside!

Kindly note that the CEO (who has somewhat peculiarly chosen not to email member-owners about the issue, but instead only put a little note up on the website, presumably hoping that no-one will read it...and in it seems most concerned that we can continue trading with her, so she can continue to earn her bonus, rather than telling them what an inconvenience she has put them to) earns £750,000 per annum plus bonuses.

Also note that this has happened during a time in which the board of directors appears to think it has been engaged to price-gouge its member owners. Prices are currently shooting up in Co-op stores for no good reason. Whose interests do the board of the Co-op think they serve now, precisely? Only their own!

If they had honour, all those bearing responsibility for this scandal and the attempt to conceal it, should resign. But do any have a shred of honour?

Because you can safely bet that not even one will resign, every single person on the board of directors deserves voting off at the next AGM, which I think deserves to be an extremely angry one.

It goes to show just how far the Co-op movement has fallen, to become subverted by so many of the worst aspects and exemplars of modern Capitalist culture.

No staff at checkout girl with red hair looked bewildered she even had to work. Tried to buy washing powder which they don’t put full pots out and she pressed the button didn’t even speak or acknowledge me didn’t get the washing powder from the back and walked off! Disgraceful staff who are rude and don’t know how to do their job

Co Op Card Nightmare
It may be me but getting this damn card has defeated me. Groundhog Day nightmare saying I'm already a member and they want my a/c number to verify.(Which I don't have) All password reset links end up back in the beginning and I don't have the time nor inclination to piss around any longer. Now they make it so "price match" items are only available with a card. I'll stick to the direct Aldi store which doesn't make such hurdles and the like.