Co-op Reviews 233

I placed an order at 10.15am for delivery between 11 and 12... AM
Called up to speak to an advisor who said a driver had been assigned, an hour half later still no order, called up to cancel order at 3.00pm.
The orders are usually waiting on a counter for a driver to collect, i ordered chicken and dairy so no thanks.
Terrible service

Coop food sold in costcutter does not match Aldi challenge price match.is this the end of the coop

I will not shop at the co op whilst they are boycotting Israeli products yets promote Palestine.

How can they get away with pricing almost everything up to 50p more than other shops? i.e. Ginger biscuits £2.10 - other places they're £1.60, yeo natural yoghurts £1 other places 80p, used to be better value a few years ago but now sadly a total rip off, poor quality fresh fish and meat too that's off and stinks rotten.

It’s taken a year and still the will and powers of attorney are not complete

Stole £35 from me on a capture payment whatever that is supposed to be

Bought 2 meal deals and several other items on 30th July. .
Supposedly got discounts on meal deals. Got home and added up all items. I’d been overcharged by 80p. Went back to shop. Spoke to 2 different managers after having waited 10-15 minutes. Was grudgingly given 80 p. Came home, phoned co.op. I wanted CEO email but was told they couldn’t give me it. She earn a fortune but thought co op was owned by customers? It’s not the first time I’ve been overcharged. I will no longer shop at the co op. Unfortunately can’t give 0 stars.

Visited my local, although it very convenient in location, I find the prices very high at the Coop.
I have found myself driving to other shops to get the same products for nearly half the price. Would use the Coop more if their prices were competitive

this store is just plain thieving
Introducing a discount card is theft, they raised prices to give a discount, i.e. the normal price / but they stole your personal data / I do not agree to this, I will never buy anything in this store and I encourage everyone to do the same
in some stores they put their junk at a higher price in places where there is a promotion
Older people often make the mistake of thinking they are buying something cheap, but it is written in small letters that it is only for those who have a Nazi card
I encourage every homeless thief to rob thieves
I will definitely never buy anything again
Even though the service is very nice, I won't let myself be robbed

Unfortunately, my visit last Friday 18th July 2025 just before closing time left me quite disappointed. I popped in at around 10:55pm to grab just two small items, fully aware that the store was closing at 11pm and doing my best to be quick and respectful of the staff’s time.

However, an older male staff member began shouting "3 minutes!" at me across the store—once when I was still shopping, and again when I approached the till. He followed me closely, which felt very uncomfortable and uncalled for. I didn’t respond at the time, but I found his behaviour aggressive and unprofessional. I understand the stress of closing time, but there are far better ways to communicate with customers.

As a paying customer, I expect to be treated with respect, not shouted at. This experience felt more like harassment than helpfulness. I truly think the team here could benefit from customer service training—especially around communication and tone. It’s not okay to make customers feel rushed or unwelcome, especially when they’re being considerate.

I hope this feedback helps improve things moving forward.

Reported an issue with finding thick string in two bread rolls, one piece over 6inches in length, over three months ago now.
Apart from getting a £2 gift card which only covered the price of the rolls, I have heard nothing.
I am disgusted that I had no apology or outcome from the suppliers as to how the string had got baked into the rolls

Possibly the worst website by a supermarket, forget about searching for anything. Useless I think they don’t realise what a website is for.

The problem I have with co op Is the price charging
Some display prices are not the same at checkout,
Today, the Rountree ice lolly, any 2 packs for £4.00 but on checkout, they charge £6.00
The other day I bought a pack of 4 buns display price £1.85 but it was charged me £2.20,
I pull them about it many times, sometimes they correct, sometimes they argue

I tried several times to order online. Each time was told "We don't deliver to your country." I live in North Wales. There are several Coops in the area. I had to pay a 4th lifetime membershipand got past this hurdle. Last week, afer ordering some 60 GBP of produce, it told me that I was trying to use the wrong payment card. My card had been "saved". But that card had suffered a cat-astrophe and I had a new one. I got nowhere, but had food delivered from ASDA. Have been a member since 1960s.

Got a £70 "fine" for apparently parking for 7 hours in my local co-op. I visited once in the morning and once in the evening to shop. I did not spend 7 hours parked there!

I live 2 streets away and have parking off road and on the street. I also attended the local hospital about 5 miles away while I was supposedly parked in the co-op.

Complained to the manager but was told I had to deal with the parking company. I'll see them in court, and won't bother Co-op with my custom any further.

Thought it was just my bad luck...across 4 orders I had 2 items without use by dates..one meat, the other stale crisps..completely blank BB / Use by dates . Then this week I had bananas that exploded open within hours (never experienced in 5 decades of life) and blueberries with bloom of rot on. (Deliveroo did not keep other items frozen) Contacted Coop and they use no reply emails and a portal for me to upload images and data stamped photos. No action taken..just sent another no reply email. Was diverting all my shopping to Coop after their brave human rights stance ...sadly their honour doesn't extend to food safety standards or respecting customers wish to receive edible unspoiled groceries.

I can not think of a worse shop to visit. Probably the most rude and unintelligent staff I have ever encountered.

The Co-Op in Ifield, Crawley isn't very helpful at all. Went to pick up a parcel from there and the woman behind the counter wouldn't let me have my parcel whatsoever. She kept saying she needed a bar code which I didn't have. I had all the id it was me and a email from the seller letting me know where my parcel was even though DPD said they had delivered it but they hadn't and no card to let me know where it was. Explained this to the woman behild the counter and she would not give me my parcel. She was horrible I won't be going in there anymore whatsoever.

Be very careful writing a review for the co.op they will use it against you and if they really want to they can get you removed from there store ..just like the the little white robots whizzing around your streets ..its no different to the robots inside the store ..they will stick together and remove you ,

Diabolical, 3 weeks ago I placed an order, part of that order was for a £6 breakfast deal, one item wasn't available (didn't say out of stock when I ordered) so they charged me the full price for the other items which totalled double the amount of the deal, when I complained they quoted some policy number said I didn't have a leg to stand on (scam)!

Last week had to cancel after waiting over 3 hours and no delivery and had to go pick my little girl up from school. Today driver turns up with someone else's order, he went back to the store, now I'm not sure what is happening so I ring the store to be told that they have not received my order yet? but I have an order number and email with tracked delivery and someone just tried to deliver someone else's order so how did they get my address? then said it could be another couple of hours but I'll chase it up for you. Said I'll cancel don't bother. (he was nice enough, not his fault)

So NEVER AGAIN. CO-OP you are already in trouble financially and this is the reason why, I know and you know you will cease to trade in the next 12-24 months, had you treated your customers better didn't outprice yourself then I am sure things would have been different for your company. My nan an avid CO-OP customer (her generation) will be spinning in her grave.

Tesco Whoosh on the other hand deliver promptly within 20 mins! I'll give them my business from now on