Costa Sunglasses Reviews 1.468

DO NOT EVER BUY COSTA DEL MAR SUNGLASSES. They used to be a great company and had great customer service but ever since they sold their company back in 2020 to Essilor Luxottica, their customer service has decreased 99%. I give them a 1 star of 5. I would give them a zero star if that was an option!

Wanted to tell you that l am quite impressed with the sunglasses purchased. I wear them daily and they do get the usual tumble and drops. Never seen so much as a scratch. Got home after work and had to get some work done on the farm. Sunglasses were on my head as I was climbing into one of my tractors in complete darkness. I stumbled on the top step and my sunglasses fell from my head unknowingly. When I say I stepped on my glasses, I mean I stepped on them.
I curbed stomped the hell out of them as I fell into the cab. My heart sank when I realized what had happened. One lens broke and the other was cracked. The frame was absolutely undamaged. I showed the staff at Cabelas and they said they have never worked on Costa King Tide 8 glasses as they thought they were durable. I can attest this from my stomp. I'm not a little guy. Was gonna add a pic but don't think I can on here.
Thumbs up on being durable

I tried to contact customer support about a product questions. The AI chat is "CHAT" (yeah, right) is crap. It kept saying I don't get that, or what this a product you bought online. I tried to call several time and sat on hold. I have two costa's and two Maui Jim's. I had an issue with a broken MJ lense and they were on it. I want to buy a certain type of Fisch style configuration. JUST NOT WORTH THE WAITING ON HOLD. MJ, it is.

I have 3 pairs of Costa sunglasses. They last about 3 years and they fall apart.

They are great for the first year and then begin to break down significantly just after the warranty is over.

Shame on me for buying the most recent pair. I spoke to customer service and they literally laughed at me.

I need a new pair of sunglasses and I will NEVER buy another Costa product.

Be careful grasshopper.

This company makes great sunglasses but their website and customer service is awful because I received a pop up that state Ted get 15% off when I enter my email then get 20% off when I create an account which I did under my email but the code the sent me said code does not exist then I called customer service they said the same thing but I told them about the above activity’s that I did and he said he couldn’t help me then they sent me several emails and finally this last one had a discount and I purchased my sunglasses on 2/6/2026
Washington it really necessary for me to go over all this I didn’t sign up for emails under another email I used to purchase today

It’s the customer service that’s really bad here. They’re super friendly but nothing gets done and they ghost you by long holds and no replies.
I tried to make an adjustment to a prescription glasses order just hours after ordering on a late Sunday night. The first chat associate told me to just email my rx and changes and it would be done, the next associate said it can’t be changed and the third said they’d cancel it and I could reorder. Neither happened. Then me and my insurance company called and spent hours on hold with no one ever returning to the call to help us. Then an associate said I could cancel thru an email inquiry but now has ghosted me.
The products seem nice but I wouldn’t ever order again in the event something isn’t right or need to use the warranty.

I've had my c-mates for about 2.5 years. The rubber that goes around the nose area starting coming off, then broke off. I contacted Costa to see if I could get the replacement rubber. What i got was an offer to purchase another pair at a slight discount. These glasses were $400! Ill never purchase Costa sunglasses again, nor would I recommend Costa sunglasses to anyone. Extremely expensive and disappointing.

Extremely Disappointed – Quality and Warranty Are a Shadow of What They Used to Be

I’ve owned multiple pairs of Costa Del Mar sunglasses over the years and used to swear by the brand. Unfortunately, that reputation no longer holds up—especially since the company was sold to new ownership.

My Costa Reefton Pro, which comes with a premium price tag, has been a massive disappointment in terms of durability. For sunglasses marketed toward serious outdoor use, the frame quality is unacceptable. Normal wear led to issues that simply shouldn’t happen on a product at this price point. These do not feel like “performance” sunglasses anymore—they feel cheaply made and fragile.

What’s even more frustrating is the warranty process. Costa’s warranty used to be one of the best in the industry. Now it feels restrictive, slow, and designed to deny claims rather than support loyal customers. Even with a legitimate issue, the experience was exhausting and left me feeling like the company no longer stands behind its product.

The biggest letdown is the shift in brand values. It’s painfully obvious that after the sale to new ownership, cost-cutting has replaced quality and customer service. You’re paying premium prices for a name, not premium craftsmanship or support.

At this point, I can’t justify recommending Costa Del Mar to anyone. There are better-built sunglasses on the market with stronger warranties and companies that actually care about their customers. Just purchased a new pair of BAJIO sunglasses because they are do it the right way. Costa may still sell its old reputation, but based on my experience, the Costa I grew to love is long gone.

Buyer beware!

Buyers Beware. I purchased my 4th and Last Pair of Costa Sunglasses. I own the latest pair for 9 Months and the Left Wing of the sunglasses at the tip behind your ear was bending outward. I contact Sun Glass Hut at Bass Pro Shops where I purchased these $300+ Glasses and they sent me to Costa. Sun Glass Hut said they never saw that before. I sent 8 Pictures and typed a Novel to Costa because that's what they require and they denied replacing the Sunglasses because they say it was out of warranty. The warranty is 2 Year Limited. I Purchased them 9 Months ago. They only thing they offered was a replacement pair for $225. They wouldn't even take the sunglasses back to see that this was a product Defect and Not a User Issue. By Far this is the Worst Company Customer Service I've Seen in Years. If you have ANY Issues with their Products you're Basically Screwed Because They Don't Care. I Hope You Consider Other Sunglass Companies as Costa is the Worst Option for you.

Impossible d'etre remboursé 9 mois apres le retour de ma commande. Des agents incompetents me menent en bateau toutes les semaines de maniere differentes.
L'enseigne est malhonnete ou sombrement incompetente et les lunettes sont beaucoup trop cheres pour ce qu'elles sont.

Suite à un retour de ma commande car la paire de lunettes était trop petite pour mon ami.
Je n 'ai aucune nouvelle depuis le 27 décembre malgré mes deux relances.
Le remboursement n'est toujours pas réalisé.
C'est un cadeau de noël et j'aurais voulu lui recommander une paire dès que j'aurais reçu le remboursement de la 1ère paire.
Je suis rendue (le 26/01/2026) au 5ème appel....On tombe sur un service client qui comprend rien...qui ne fait rien...POURQUOI COSTA DEL MAR ne rembourse pas ses clients lorsque les produits sont retournés ??? On nous accuse presque de ne pas avoir retourné le produit....C'est une honte !!!
Je suis très déçue...J'ai perdu 122 euros...Fuyez ce site !!!

I have had Maui Jims and Ray Bans, the Rincon was my first and last pair of Costas. The glasses look nice when you get them (feel very cheap) and mine started to fail less than 2 years from purchase. On both lenses the sides are showing a rippling effect. It isn't in my field of vision yet, however, I think it is only a matter of time - both lenses are damaged. I only clean them with warm water and soap then dry with microfiber towel. These aren't even my daily worn sunglasses, I use Goodr glasses for yard work and running. These are truly overpriced Goodr sunglasses, they feel the same and the lenses don't appear to hold up any better. I was hoping for a better outcome, save your money and look somewhere else.

I tried to post a review on their website and its locked out, you have to do it through this site. They cherry pick the reviews of their glasses to show on their website. I was surprised, but not really, to see on Trustpilot a 3.1/5 rating out of 1400 reviews or whatever and on their site the Rincons are 5/5 with 24 reviews. Switch and bait crap. I also tried reaching out directly to them and gave up frustrated because they limit you to two sentences when writing them

Prescription sunglasses and regular glasses were sent with incorrect prescriptions. Returned all 4 pairs. I have now been waiting months for a refund back to my credit card. Have called 6 times. Each time they say they will send email confirmations and the money will be refunded within 24-48 hours. That was 1,510 hours ago and I still have no resolution.
Have been a Costa fan for decades, and the products are "A" quality. But the service side is an "F"!

Got a pair as a gift 2 years ago , nose piece just fell off and not because of me it just come off. Warranty said theyd cover it but with no receipt they wont .. it was a gift I dont have the receipt.. I accepted that and went to order the part in hopes of fixing these expensive glasses but you can't order it. For an appoligy they will give me 50 % off a new pair.. guess my other ones will just be trash now . Not sure if I wanna even support with another purchase as their quality has definitely gone down hill and the warranty has all changed showing me they dont believe in the quality they are charging for. We have 6 pairs in our house and the newer ones definitely seem very poor quality. Sad to see costa going down hill , hope they can fix this as there are many other brands out there that seem better built and cheaper. Dont just pay for a name esp if they dont support you after the purchase.

There is no warranty- don’t be fooled, read all the fine print

The lenses developed a crack at the bottom of the left lense. They had not been abused and in fact babied. I attempted a warranty claim at 3 months old and was denied.

I have worn Costa del Mar sunglasses for almost 30 yrs. My most recent pair broke within 2 weeks of use. I have a pair from 15 years ago that I still wear regularly. The new one broke at the frame above the lens when I was just cleaning the lenses. The hinges are no longer pivoting. The frames are much cheaper and brittle. I talked with customer service. They will not back their product.
I will not buy another pair. I have owned over 10. I do a lot of outdoor recreation and usually lose or shatter them from impact. Never again. Capitalism and China at its finest.

My lenses coatings started coming off in a few months and when I tried to get them fixed under the warranty they said my pictures weren’t clear enough. I’m a photographer- if mine aren’t clear enough nobody’s will ever be. I kept trying to no avail until the warranty expired. Customer service is nonexistent.

I purchased the reefton Pro and it is very comfortable and I like wearing it, but the rubber keeps separating from the frame. I have had these glasses replaced under warranty four times for the exact same manufacturer defect. Costa now claims my glasses are out of warranty and insist this is not a manufacturers defect. They are wrong. These glasses are not well built at all and at some point they made their warranty shorter. I’m extremely disappointed in Costa. I thought they were better than this.

I would not recommend anyone wasting there hard earned money on these over priceded glasses I was spending about 1000 every year for a long time on them but its like they have got cheaper an cheaper made every year I bought 2 pairs this year with the upgraded warranty on them an didnt have them long an one just the lens got cracked an other frame broke an they would not stand behind there product when we all know it doesn't cost that much to make them.