COSY CARPETS Reviews 

I am DISGUSTED in Cosy Carpets North Walsham, (formerly Kerry’s Flooring). Last April 2025 we were forced to replace our 16 year old stair/landing carpets following building alterations. We took a sample in to the North Walsham branch and asked for a suitable replacement. We were advised on a suitable “heavy duty traffic/ commercial carpet” supposedly a carpet of equal durability.

After a few weeks we started to notice lots of loose fibres. The rep came to see it and said it was normal and would stop after a few months (LIE).

The carpet continued to lose fibres, then at the beginning of 2026 we found holes in the stair risers!
We complained, saying the carpet is not fit for purpose. Cosy Carpets sent an inspector to look at it.

The inspector’s report says there is nothing wrong we the carpet! Apparently the fault is ours FOR WALKING ON IT!

I complained again to Cosy Carpets, who have basically refused to discuss the issue stating the inspector’s report is clear. Whilst the store does not make the carpet (Furlong Carpets) they are standing with the manufacturer and are refusing to deal with the obvious issue which clearly contradicts the inspector’s report. I also add that the company that carried out the inspection have a reputation for backing manufacturers inspite of contradictory evidence (Their Trustpilot score is just 1.2 out of 5) with many customers stating the same thing.

Needless to say we have involved Trading Standards!

How can they say it is a comparable replacement when it has holed in less than a year when the one it replace never holed or lost fibres in more than 16 years of use?! The ONLY reason we replaced it was because the new floor layout had changed.

I would strongly suggest you go elsewhere for a your carpet needs as Cosy Carpets Ltd clearly are not interested in obvious carpet faults!

The following photos show the continuous fibre loss and the holes. You can also see other carpet tufts clearly starting to work their way out of the pile! The last two photos were taken just days ago, showing the continuous fibre losses!

Update:
On visiting the shop today 18th May the staff member was openly hostile and refused to provide us with a legal receipt for the work they carried out in a vane attempt to stop us pursuing the matter with Trading Standards. The staff member told me to my face that she could provide the receipt but she refused because of the review I left.

Her comment was that the company stands by the report that the carpet is fit for purpose. I pointed out again that the carpet taken out had survived over 16 years where as their replacement had failed in a matter of months. And this was sold as a stair carpet.

Given their animosity at an accurate review, I would certainly not recommend them again. I strongly suggest you go elsewhere for your carpets

Great staff, great choice and experienced fitter who respected our property. Have used before. Will use again.

Cost Carpets provided a genuinely positive experience from start to finish. From the moment we got in touch, the team was friendly, approachable, and happy to help without any pressure. They took the time to understand what we were looking for and offered helpful suggestions that suited both our style and budget.

The selection of carpets was impressive, with plenty of options to choose from in different colours, textures, and price ranges. It made the whole process feel straightforward rather than overwhelming.

When it came to fitting, everything ran smoothly and on time. The fitters were polite, professional, and clearly took pride in their work. The end result looks fantastic, with a neat and high-quality finish that’s made a real difference to the room.

Overall, Cost Carpets delivered great service, good value for money, and a stress-free experience. I’d happily recommend them to anyone looking for reliable carpet supply and fitting.

We are very pleased with our lounge and dining room carpets. The fitters were very friendly and helpful and worked very hard. We would highly recommend Cosy Carpets to anyone.

Very friendly and helpful customer service. Very happy with the prices quoted. The fitter did a good job and hoovered up after himself leaving no mess whatsoever.

A brilliant company can not praise the staff enough very helpful and very professional

We were looking for a new carpet for our stairs and landing, and Cosy Carpets provided an excellent service from start to finish. They visited our home at the agreed date and time with a wide selection of samples, making it easy to choose what we wanted. I later decided to change the colour, so we visited the store, and this was handled with no issues at all.

The carpet we chose was in stock and fitted just a few days later. The installation was completed on time and to a high standard, and the finished result looks great. We were very satisfied with the whole experience, and because the process was so straightforward, we are now considering using Cosy Carpets for the rest of the house.

Lauren was really helpful throughout the whole process from choosing the carpet, to booking the fitters.
The fitters were great and the carpet is excellent.

The service we received was great. No pushy sales and everyone arrived on time (measuring and fitting) no rubbish was left and the carpets looks fantastic. Staff all friendly and happy to help. Would recommend.

Prompt service, very helpful and professional.
Carpet laid 24hours after room being measured.
Very pleased with service and the carpet looks great.

Super easy home ordering service, on time on budget and extremely friendly professional installation, really very impressed.

Brilliant service, quick turnaround time, they did a home visit with samples the week before, friendly fitter and couldn’t be happier with the results for our two bedroom carpets. Would absolutely go with Cosy Carpets again!

Very friendly staff know their business . Good range of carpets and flooring completed job quickly

From the quote to the fitting the service and the workmanship was fantastic. We had LVT in our kitchen last year and decided to have the same for the lounge. We are so pleased with the result. It was a pleasure to deal with this company and its staff.

Nice man came to measure also nice
Man fitted carpet. Happy with all

The Two chaps done an excelent job. They was on time, tidied up, moved the appliances. It was a difficault job removing the old tiles of the kitchen floor, but they did not complain just got on and done the job. Can not thank them enough. Great staff in the North Walsham store too. Thankyou everyone at CosyCartpets.

Great service , turned up on time , measured up and gave a price and date to fit there and then , price was great, Sean was superb fitter and all looks Fabooo 👍

We were warmly welcomed by a lovely lady who very helpfully explained the differences between the carpets held in stock. The fitter was one we had previously to do the stairs. We are extreamly sattisfied,and will soon be back to purchase a new lounge carpet

We have used Cosy Carpets twice now and have found both times a very pleasant experience. Good value for money, good choice of carpets and vinyl flooring. Quick fitting and really lovely people to deal with. We will definitely return 👍Thanks guys.