This recent cover for our 8-chair fire table for the pool deck is the 5th custom cover we purchased from Covers & All. Even the covers that are 6yrs old are still doing the job - no rips, tears, fadi... Toon meer
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Problem with the product upon receipt. Zipper broken. Now having to jump through various processes inspite of already providing the pictures and details. Secondly the quality of the new cushions i... Toon meer
Bedrijf heeft geantwoord
Hello, I ordered a Pizza Oven cover. After masterful assistance in getting the measurements correct the received cover fits like a glove. This cover is exactly what I wanted for my oven. Thank... Toon meer
Bedrijf heeft geantwoord
Just installed my Cover about a week ago. Seems to be good quality , good price. Service was great! I’ll definitely buy my next cover from Cover-All. Purchased Black Cover Max, Retangle, Custom Fire... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy Online Patio Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Coversandall. 15% Off Plus FREE SHIPPING on Orders Over $99
Contactgegevens
Old Norcross Rd 595, 30046, Lawrenceville, Verenigde Staten
- coversandall.com
4,1
Goed
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Your webpage is flawed
Your webpage is flawed. I ordered 2 custom covers both in beige. however, when I adjusted the measurements on the order it changed my color to a default. so now i have 2 custom covers of 2 different colors- neither of which i ordered or thought i was ordering
16 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Elaine, We sincerely apologize for the confusion caused with your order. Once an order is placed, a confirmation email is sent immediately with all selected specifications so any discrepancies can be reviewed and addressed at that stage. As per our records, the order was processed based on the details received. Your feedback regarding the website experience is valuable and will be considered as we continue to improve the ordering process.
Six covers poor delivery
I ordered six covers. I wanted to Delay ordering because I was travelling and wanted to make sure I was back home. Client services assured me that if asked for review of the sizes from the designer and in the notes I asked for a specific date for delivery ( after a certain date). It would not be an issue. I proceeded with the order and the note. A week later, I got a notification that the items would arrive right in the middle of my travel. I contacted them immediately and they said nothing could be done as they had shipped them already. No signature required, which meant just left outside.
The reply below by the vendor is useless. I opened a Ticket 00755083 and never received an answer.
13 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Ale, We sincerely apologize for the experience you’ve described regarding the delivery timing. At the moment, we are unable to locate your order details based on the review information provided, but your experience has been noted and will be considered as we work to improve our processes. If the issue is still unresolved or you have any remaining concerns, we kindly request you to email us at reviews@groupbayport.com with your order number so we can assist you further.
Cushions are very nice
Cushions are very nice, perfect fit. I had to get in touch with customer service two about why it was taking so long.
23 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Edward, Thank you for your feedback. We’re glad to hear the cushions are a perfect fit and that you’re happy with the quality. We apologize for the delay and the need to follow up with customer service. Your feedback is valuable and will be considered to improve the overall experience.
My worst on-line experience
Today is 26-04-26They just me sent me an email asking how happy I was with my order - Are they really taking the **** - Item was supposed to be delivered 17-4 by Fed Express ( they advised) - never arrived - Have chased up so many times and not got resolution - then informed delivery by UPS and given tracking No - contacted USP and they did not identify number - checked Cover& All website - showed out for delivery then 2 days later showed processing - as if new order - I am first time buyer - so unimpressed - even checked if they were a scam - customer service is crap - no-one has called me and some messages promising delivery are not fulfilled - I have told them that this should be sorted by now otherwise,watch what I am going to post on every scoial media site about my experience with ther company
26 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Steve, We sincerely apologize for the experience you’ve described and the inconvenience caused with the delivery and communication. At the moment, we are unable to locate your order details based on the review information provided. We kindly request you to share your order details with us at reviews@groupbayport.com so we can investigate this further and assist you with a resolution. Your feedback is valuable and will be considered to improve the overall experience.
Second time I’ve used this company both orders were superb
Second time I’ve used this company, first time was for a larger job, cushion covers for outdoor settee, second a small bbq cover. Both were equally good. Really good quality and value
17 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Chritina! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Instead of folding the plastic sheet
Instead of folding the plastic sheet, it would be better rolled as creases form cracks.
26 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Thank you for your helpful feedback. We appreciate your suggestion about rolling the plastic sheet instead of folding it, and we understand how creases can lead to cracks over time. Your input is valuable and will be shared with our team as we look at ways to improve packaging and product protection. If you have any concerns, please feel free to reach out to us anytime. Thanks again for taking the time to share your experience.
Looks good, fits well
Looks good. Photo pixelated (not warned it wd be before I received it ) but looks good at a distance and text is clear. Fits well All good!
26 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Jane! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality
Good quality and exactly as requested. Does take a little longer for delivery but then again it is coming from Asia.
20 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Fiona! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Scam, No way to cancel order
I called immediately after ordering because the measurements were wrong. I tried to modify them over the phone, but the agent I spoke with couldn't understand the new measurements due to a language barrier and to be honest it didn't seem like they understood the metric system either. I eventually gave up and asked to cancel. They wouldn't allow me to cancel over the phone, but instead said someone would get back to me. Then I get an email from someone asking for the new measurements...very frustrating. So I had to contact them again through chat, where I talked with someone who told me the only way I can cancel is by talking to someone on the "cancellation team"...who had already reached out to me and insisted on getting new measurements instead of cancelling my order. This issue is still unresolved. All this kinda makes it seem like a scam. If you call immediately after placing an order and it takes you this much effort and frustration just to cancel, something's wrong. Also, you can't open a ticket on an order to escalate, the option is there but when you click nothing happens. The whole experience has been odd.
25 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Jules, We apologize for the experience you faced while trying to update or cancel your order. As shared, our team initially tried to assist by modifying the measurements within the same order to avoid cancellation. However, your request has now been processed, and the order has been cancelled with the refund initiated, which should reflect within 5–7 business days. Your feedback is valuable and will be considered to improve the overall experience.
Ordered screen was 2” short
Ordered screen was 2” short. Supper has been glacial dealing with it, I still don’t have a resolution.
11 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi Sam, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
grommets for this heaving of a shade - 6 inch suggesting would have been nice - Disappointed.
Disappointed that sales force did not ever offer 6 inch grommets for the best fit for my Tarp Tuff shade. (I had 12 inch spacing) After 2 weeks having it installed, the wind would cause the shade to reverberate off the top of pergola and make so much noise one could not even communicate. I am taking it down today and purchase PVC slats to add on top of pergola for sun relief. The picture you show on your website makes for a perfectly resting shade - I offered to return the Tarp at my expense and you could credit my visa for what I Paid $ 243.73 but have not heard from you, plus you sent me wrong shade the first time and sent me the correct size shade as replacement so I will now have 2 perfectly Tarp Tuff shades with nothing to do with them and I did purchase the Assurance package.
13 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
A very easy solution to any protective cover needs!
Very easy to order a good custom fit cover. Great Quality, Fast Service and Highly Recommend!
21 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Jack! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great product
Great product, kepf me informed. Product fit perfect. Timely
23 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Larry! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
High quality
The quality of the midline product was great. Much heavier than the ones I bought from a competitor a few years ago.
My only observation was when I asked sales to help me with measurements it took a few days for them to respond. Also I contacted customer service after I received the items… and the response I got said someone would respond in two hours. Someone did respond but it certainly was not it two hours.
14 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Thank you for your great feedback, Peter! We’re delighted to hear you were impressed with the quality of the Midline product and found it sturdier than previous alternatives. We truly appreciate your support and look forward to serving you again!
Excellent!!
The custom tarps I ordered were exactly the right size and the quality is good—exactly what I’d counted on!
17 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Thank you for your great feedback, Colin! We’re delighted to hear your custom tarps were the perfect size and met your quality expectations. We truly appreciate your support and look forward to serving you again!
I had a difficult circumstance to work…
I had a difficult circumstance to work through with my order. I was very pleased with Sarah Wilson and the customer service staff. They do what good companies do and take care of their customers. I will for sure use them in the future.
23 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Missy! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good customer service
I haven't actually put the cover on yet, but I was impressed with the customer service I received on a coupon discount issue. Good to deal with and easily fixed.
1 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Elizabeth We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Well made cushions and covers
Well made cushions and covers
Great quality
Measurements perfect
20 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Hey Tracy! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The follow up on an order for the cover…
The follow up on an order for the cover of a stack of chairs resulted in perfect fit!
23 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Thank you for your feedback, Peter! We’re glad the follow-up and measurement process helped achieve the perfect fit for your chair stack cover. We truly appreciate your support!
Black, Cover Max , Great Cover!
Just installed my Cover about a week ago. Seems to be good quality , good price. Service was great! I’ll definitely buy my next cover from Cover-All. Purchased Black Cover Max, Retangle, Custom Fire Pit cover. Placed Six “Head Rest” out door pillows inside Wind guard to prevent water from pooling. Works great! Provides a great place to store the pillows!
10 april 2026
Review zonder uitnodiging
Antwoord van Covers&All
Thank you for your wonderful feedback, Greg! We’re glad to hear you’re happy with the quality, pricing, and service of your custom fire pit cover. Your creative idea for storing the outdoor pillows is fantastic! We truly appreciate your support and look forward to helping with your next cover purchase.
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