Crawford & Company Reviews 

Awful, They act on behalf of Axa -almost 6 years ago the vehicle impact damage occurred of my lounge/dining room and I havent been able to use that room since. They took away my furniture 6 years ago and I havent been able to use 2 rooms of my house since. They have used now 3 different contractors, Each contractor they have sent via their "contract solutions" has caused more damage, they walk away and then its another year or so to put right their prev contractors incompetence has done more damage to my property then walked away leaving it all unfinished and in a worse state than when they started. Ive had to use the Financial Conducts Authority 3 times against Axa in respect of this and each time they are basically told to get it all fixed. Axa use Crawfords, who then send a different one of their "Contract solutions contractors"" This last contractor North Down Property Services, Crawfords all agreed the contract and mandate which included reasonable adjustments for my disability and my neurodiverse (disabled) children. It was all agreed by all parties. They came for approx 2 weeks, gutted the whole room and hall, ripping up my oak floor, skirting, architrave, damaged more walls, cut holes in my ceiling (For no good reason) , removed the window, and left what will take thousands to put right and replace, they left my property unsecured and open to the elements, they haven't come back, breaching the agreement (all work, rectification and replacement was suppose to have been completed 2 weeks ago. Instead the contractor, Axa and Crawfords are seemingly trying to blackmail me into changing the mandate, to shut me out of being able to use my front door and other things amounting to disability discrimination. It certainly seems like they wrecked my house deliberately then downed tools in order to make their demands, feels very orchestrated. Meanwhile I have had to go back to the FCA as axa, crawfords and their contractor have reneged on the agreement with the FCA, and everything said, told and agreed - The impact on my mental health through out this ordeal for for the past 5 1/2 years, is tremendous and Unfortunately there doesnt seem to be any solicitors for people like me who will do no win no fee against big companies like Axa, who are contracted with companies purporting to put things right for you but are taking advantage of and breaching contracts, etc then resorting to what amounts to a form of blackmail before even coming to put right the damage they caused beyond the original damage against which you claimed. Im devestated meanwhile the children and I live in fear of someone coming into our house via the now windowless, flimsey boarded room. Its criminal what these companies do to us the "little guys" I have put a date in this review because it makes me - but this has been ongoing for the past 5 years 6 months. I dont use email due to my disability - so my friend has made me an unmanned email purely for submitting this review. +

Update - as people can see Crawfords responded to this post within hours of my posting asking me to contact them blah blah - just like they have done to all the people commenting on the post. So I called them and spoke to a women called Brenda who listened to the whole 6 years of complaints,how each contractor they sent caused more damage to my property, never fixed the impact damage, then there were years in between them sending another one, who came caused more damage, fixed nothing and left, where the room wasnt usable, hole in the wall left, and more damage done to my property, How this latest contractor they sent - Northdown Property Solutions, spent a year coming to my house for meetings, crawfords were also there, where special terms were agreed by all parties, (including Axa) and now they have caused more damage, ripping up my solid oak floor, ripped off all my architraves, skirting, made holes in my walls and ceilings, removed the render, brickwork unfinished, room not weather proof etc etc , damaged walls holes everywhere and the list goes on. How they had just stopped work leaving me in the unfinished worse damaged property than it was when Northdown started ( its been the same with each of the 3 so called approved contractors from crawfords "contractor solutions", each left having caused more damage and failed to fix the original impact damage). etc etc She listened, said her boss needed to talk to me, was in a meeting, but had told her he would call me the next day - He never contacted me at all, Something needs to be done to stop Axa & Crawfords to stop them doing this to people. Its devastating, and impacts my health badly, they have effectively deprived us of use and enjoyment of my home for 6 years.

Incompetent & full of excuses. Totally useless. Avoid like the plague.

Ikke anbefalt bare tull.du betaler penger for forsikring nå du tenger du får ingenting 2månter syk jeg har fåt ingen svar

Absolute unprofessional service which prevented a very serious issue with a Beko product. failed to answer any issues surrounding a report despite highlighted the dangers of Beko not addressing this to prevent and minimize any possible further devastating fires.
Report clearly against Beko but Crawford insist on blocking unanswered questions

The staff are uncooperative with customers. I do not know what reasons drive an employee to hate the customer.

We are still dealing with Crawfords Loss Adjusters as part of an escape of water claim. Communication has been slow, and I’ve had to constantly chase. I’ve had no answers for questions I’ve asked multiple times. The emails are barely responded too, and I have no direct contact. I’ve already raised one complaint with my insurer, and am now raising a second. If you have any choice in who you use, stay away.

My advice to anyone who has been passed on to Crawford from there insurance company is to go back and ask for a different loss adjusters.
I can not believe the ombudsman has not taken any action against this company
Simple claims taking 12 plus months to complete.

Meines Erachtens gehört das Firmenkonvolut Crawford, Broadspire allesamt zur englischen Lloyds.
Aber alles was zur Advanzia Reiseversicherungsleistung der Kreditkarte gehört soll angeblich über eine einglische Nummer geroutet werden um dann doch in Deutschland, in Köln und Düsseldorf zu landen.
Meine Beschwerde ist- wir haben eine VErsicherungsfall. Doch seit 2 Wochen keine Antwort mehr auf Emails und an das Telefon geht keiner mehr ran.

Crawfords were nominated as loss adjusters for a complex subsidence claim on my late mothers property. Unlike other feedback my experience has been that they did a sound solid job with severe pushback and delays caused by the local authority and insurance company. Andrew Ferguson and the team below him Gowher and Rob did a great job and the persistence and hard work that Andrew put in resulted in the claim being settled to everyone’s satisfaction. The only improvements that would be helpful as a claimant would be to have some limited on line access to claim records process which would prevent the need to make phone calls and for Crawfords to handle these.

As like many we have found the company lacking in communication skills , frustrating and time consuming.
In our case it has taken 10 months to resolve a simple conservatory rebuild after subsidence leading to what will a finacial ombusman claim for un proffesionalism and loss of income.

Besvarelse til crawford,
Jeg har sagsnr 12681 i dk afdeling. Ser frem til at få en forklaring .
På forhånd tak

Mit efternavn er ændret og er Kristiansen.

I am afraid that my rating of one is still too high a rating for this company which should be a minus figure.
My daughter lost her salon in arson attack at the building she shared with other businesses in March 2025 and resulted in 2 men being arrested and charged.
Despite the circumstan es I had to step in on behalf of my daughter due the way in which the whole matter was being handled and the hoops she was made to jump through. During the process I lodged 4 separate complaints with the insurers which were all upheld either in part or in full.
To describe the workings of this company's process as the worst experience ever is still an understatement.
I pity anyone who has to deal with this company and I see that 90% of all reviews gi e them only a one. It is clear this company will never change. I could go into more detail, but what would be the point.

Avoid this company! My 80 year old mum is now nearly 18 months into resolving a claim for flood damage. She can’t use half her house. Comms is awful you don’t a reply to any email and you ring and they won’t do anything. Feels like a specific business strategy to wear you down and wear you down. Builders left holes in the wall. We’ve got to the point of furniture replacement and nothing is moving despite many emails asking for response. The whole thing has dragged and dragged and it is still not resolved. Genuinely some of the worst service from a company I’ve had. Just feels cruel to make an 80year old go through this when she just wants a quiet life now. Horrible to come here and see so many have exactly the same experience.

Wrong company ever when it’s come to deal with your claims. They will ask you the same information 4/5 times even you have provided all the proofs at the start just to delay and avoid paying. Unprofessionals and useless

Crawford & co. is the most chaotic, dysfunctional unco-ordinated, absolutely unresponsive company we have ever encountered.

When we submitted our Insurance claim, we were asked whether we wanted a cash settlement or a managed service. We opted for the latter, but during the last 3+ years, we have spent an inordinate amount of time chasing just about every action required to address our claim.

We firmly believe that our claim could have been settled within 12 months, excessive delays occurring as a result of:
- abysmally poor communication, resulting from sometimes closed telephone lines...the absence of direct phone extensions / personal email addresses... gaps of weeks / MONTHS in response to phone messages and company emails sent - i.e if they were responded to at all
- frequent changes of case handlers. We have had at least 9, only two of whom gave any indication that they had read our case file. This has, on occasion resulted in unhelpful chaos, which we have been left to unravel.
- tradespeople arriving at our home without prior notification to undertake work which hasn't been discussed / agreed.
- extended gaps between different aspects of our claim being addressed: weeks turning into months...

IN VIEW OF THE CONSISTENCY BETWEEN OUR EXPERIENCES AND THOSE OF OTHER TRUST PILOT REVIEWERS, IT BEGGARS BELIEF THAT ANY INSURANCE COMPANY CONTINUES TO USE THESE LOSS ADJUSTORS. WE WILL BE CHANGING OUR HOME INSURANCE PROVIDERS TO AN INSURER WITH NO CONNECTION TO CRAWFORD & CO.AS SOON AS PRACTICABLE.

A horrible company to deal with total clowns delay tactics having to go legal people beware

I want to be clear at the outset that this review is not written out of frustration or to be vindictive. It is intended to provide an honest and balanced account so that others going through similar situations understand what the process can be like.
I am not someone who makes complaints lightly. Earlier in this claim, I did raise concerns, and to their credit, Crawford & Company did appear to respond positively at that time. Communication improved and I felt listened to, which is why I chose not to pursue that complaint further and hoped the issues had been resolved.
Unfortunately, the same patterns have now re-emerged.
From the outset of this stage of the claim, I took a cooperative and cost-conscious approach. I agreed to a number of material downgrades and omissions (including flooring, kitchen specification, tiling, and structural elements) specifically to reduce overall cost for the insurer. This approach was acknowledged and accepted at the time.
However, when these decisions later became relevant, the position appeared to change. The same measures were then described as having “no large savings” or being purely aesthetic, without full consideration of the main cost drivers. This creates a clear inconsistency between what was accepted when decisions were made and how those same decisions have now been assessed.
I do appreciate that loss adjusters must carefully manage claims and protect insurers from invalid or exaggerated claims. However, where a consistent pattern of communication issues and shifting interpretation emerges, it becomes difficult to see this as a one-off issue.
There have also been ongoing communication challenges, including:

Restrictions on sharing factual updates at key points
Decisions progressing without clear or consistent authority
Time pressure while matters remained unresolved

This situation has had a real human impact. The claim relates to an 85-year-old lady with double knee replacements who has been displaced from her home. I have been managing this process as her disables son-in-law , while also working what I felt was in the interest of the insurer The lack of clarity and consistency has made an already difficult situation significantly more stressful.
Although reasonable adjustments were acknowledged, they were not consistently reflected in practice.
Overall, the difficulty is not one single decision, but a pattern of:

Inconsistency in how positions are applied
Failure to embed learning from earlier concerns
A process that feels different depending on the stage you reach

I had hoped to leave a positive review based on earlier improvements. Instead, I feel it is important to be honest so others can understand the experience and prepare accordingly.
I genuinely hope this feedback is taken constructively and leads to more consistent and transparent handling for future customers.
Now to cap it all the company has obtained the key pad number and allowed third parties to access our private property without checking with us first.

Absolutely awful experience with Crawford and co. But if your insurance company assigns Crawford and Company to undertake your claim, RUN! I wish I knew what I know now. This company is an intricate scamming machine, and has been absolutely horrendous to deal with. It has added months of anxiety, and sleepless nights. It has been the worst experience. I wish there were minus stars for my experience. I’m coming up to the 5 month mark of a very straight forward claim, and nothing has been done. Are these people even at work, I want to unsubscribe from this company forever.

Appalling. If you can think of a negative word to describe something then it applies to this lot. They will do their utmost to make a stressful situation (in our case a flood) a thousand times worse. Communication is zero and we are no further in moving forward with our claim after 3 months. Even the team who are supposed to be coming to dry the house out can’t proceed as Crawford won’t answer their emails either.

All I can say is if you can get a job working for Crawford then go for it as stealing a wage with a ‘can’t do’ attitude is something your conscience can take then it’s the job for you.

Oh and do your homework when buying home insurance, if they use Crawford as loss adjusters then shop around elsewhere for your own sanity. Avoid at all costs.

Have got a claim which has been on-going for over 4 years.
Incompident staff,never get back to you and you have to chase them up.
A totally disgusting service.
No apologies ever given.
I am surprised they are still in business.