Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Toon meer
Bedrijf heeft geantwoord
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Toon meer
Bedrijf heeft geantwoord
Thanks Tom for your help you are very professional and kind person, nice to deal with you.Hightly recommended. Best regards Skaiste Davidson
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Uitstekend
3K reviews
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Antwoord van CRB Direct
Hi Luzen, thank you for your review. We’re really glad to hear you received a quick response and excellent customer service. We appreciate you taking the time to share your experience.
I have a pleasure to dealt with…
I have a pleasure to dealt with Katherine - super efficient service. The best!
23 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Pamela, thank you for your review. It’s great to hear you had such a positive experience with Kathryn and found her support efficient. We really appreciate you sharing your feedback.
Excellent services and instant…
Excellent services and instant communication.
24 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sunny, thank you for your review. We’re really glad to hear you found the service excellent and the communication instant. We appreciate you taking the time to share your experience.
I thought i was getting a dbs check but…
I thought i was getting a dbs check but it wasn't that at all. Now I want a refund. Do you think I can contact them NO.
Scam. Scam Scam Scam
24 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for your review. Our support team will contact you directly to help with your request and go through your application with you.
Enhanced DBS CHecks
Really efficient sevice. Couldn't have done it without them !
23 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Adam, thank you for your review. We’re really glad to hear you found the service efficient and helpful. It’s great to know the team could support you through the process. If you need anything else, we’re always here to assist.
Tom responded very quickly and was very…
Tom responded very quickly and was very helpful. Resolved issues immediately. Thank you
23 september 2026
Antwoord van CRB Direct
Hi Kylie, thank you for your review. I’m glad to hear everything was resolved quickly and that Tom was able to help right away. We appreciate you taking the time to share your experience and are always here if you need anything further.
Good communication and process
23 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for your review, we’re really glad to hear the communication and process worked well for you. We appreciate you taking the time to share your experience.
Antwoord van CRB Direct
Hi Michael, thank you for your review, we’re really glad to hear the communication felt brilliant for you. We appreciate you taking the time to share your experience.
This company are complete scammers ...I…
This company are complete scammers ...I paid for £89 for a enhanced DBs check and they only supplied a basic one .. do not use this company !!! They take your money and do not supply the service paid for .. and won't refund the monies owed ...
7 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Corine, thank you for sharing your experience, I’m really sorry to hear this. It sounds like there may have been a genuine mix‑up between the basic and enhanced application, and our support team will contact you directly to look into what happened and help resolve this for you.
Kathryn
Kathryn was very helpful and prompt with her responses.
22 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sharon, thanks so much for sharing your feedback. Kathryn will be delighted to hear this.
Her prompt, helpful support is something we’re really proud of, and it’s great to know it made a difference for you.
As we are navigating the landscape of…
As we are navigating the landscape of the UK, Ross was an incredible source of information and his attention to detail in our application was beyond expectations.
22 september 2026
Antwoord van CRB Direct
Hi Grazia, thank you for sharing your experience. Navigating a new system can feel overwhelming, so it’s great to hear that Ross was able to guide you through everything with such care and attention to detail. We’re delighted he exceeded your expectations and made the process easier for you.
Very helpful and striaght to the point
15 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sarah, thank you for your review. We’re really glad to hear you found the service helpful and straight to the point. We appreciate you taking the time to share your experience.
Very disappointing service
Very disappointing service. There is no direct way to communicate with the company, and even submitting a straightforward contact form can take the best part of three days to receive a response.
When you’re paying for a service, you would expect a reasonable level of communication and a much more prompt response, particularly from a business where customer support is such an important part of the service.
Unfortunately, the lack of communication makes the whole experience frustrating and unnecessarily difficult. I would recommend looking elsewhere for a company where you can actually speak to someone and receive timely support when you need it.
17 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Dave, thank you for sharing your feedback. I’m sorry to hear how difficult it was to get a response when you needed help, that’s not the experience we want for anyone using our service. Clear and timely communication is an important part of what we do, and it’s disappointing to learn we fell short for you.
Our support team will contact you directly to assist and make sure your query is resolved. We appreciate you taking the time to let us know what happened, and we’ll use your comments to improve the way we support customers moving forward.
I paid for enhanced DBS and I was given…
I paid for enhanced DBS and I was given basic
14 september 2026
Antwoord van CRB Direct
Hi Samuel, thank you for your review. I’m sorry to hear you expected an Enhanced DBS but received a Basic check instead, that’s understandably frustrating. It sounds like there may have been a genuine mix‑up during the application process, and we’d like to look into this properly for you.
Our support team will contact you directly to review what happened and help get this resolved. Thank you for bringing it to our attention.
Kathryn has been super helpful and very…
Kathryn has been super helpful and very swift in her responses - excellent customer service, thank you!
18 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Natalie, thank you for your lovely feedback. We’re delighted to hear Kathryn was so helpful and quick in her responses. We really appreciate you taking the time to share your experience.
Antwoord van CRB Direct
Hi Laura, thank you for sharing your feedback. We’re really glad to hear Ross’s patience and support made a positive difference during your experience. We appreciate you taking the time to leave a review.
It was very difficult to complete.
It was very difficult to complete.
Very discriminating if you don't have a passport.
I made a mistake by choosing this company.
Very poor communication
I couldn't phone them as no number on website.
11 september 2026
Antwoord van CRB Direct
Thank you for sharing your experience. We want to be absolutely clear that we never aim to discriminate against anyone, and we take this accusation very seriously. Our process supports applicants with or without a passport, and we’re sorry that this wasn’t how it felt for you.
We also understand how frustrating communication issues can be. A member of our support team will contact you directly to help resolve this and make sure you can complete your application smoothly.
Antwoord van CRB Direct
Hi Jarrod, thank you for your feedback. We’re glad to hear you received a speedy reply and that everything was resolved just as you needed. We appreciate you taking the time to share your experience and are always here to help with anything further.
I wanted to check if one was done this…
I wanted to check if one was done this year. When I found that it had been done one in Mars I still wanted to ask for a copy of the certificate since my original copy is not found.
17 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Nicole, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Kathryn was very helpful and efficient…
Kathryn was very helpful and efficient in supporting me.
The platform seems to have some issues at times with what it saves and when trying to pay for applications.
16 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Fiona, thank you for your feedback. It’s great to hear that Kathryn was helpful and efficient in supporting you throughout the process. She’ll be really glad to know her guidance made a difference.
We’re sorry for the trouble you experienced with the platform. Our team is already looking into the saving and payment issues you mentioned so we can make this smoother for you and others going forward.
Thank you again for taking the time to share your experience.
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