Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Toon meer
Bedrijf heeft geantwoord
Thanks Tom for your help you are very professional and kind person, nice to deal with you.Hightly recommended. Best regards Skaiste Davidson
Bedrijf heeft geantwoord
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Uitstekend
3K reviews
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Could be clearer
Update: I initially had a frustrating experience when an £18 corporate subscription was applied while I was trying to complete a standard individual DBS check. However, after leaving feedback, Tom from Clear Check emailed me directly to resolve the issue.
Tom was polite and professional throughout. He arranged a full refund for the £18 fee, confirmed my account was completely cancelled with no ongoing subscription and assured me that steps are being taken to clarify the application process for individual users.
Although the initial process could be clearer, I am grateful for the resolution once brought to Tom’s attention. Upgraded from 1 star to 3 stars for the prompt resolution.
Initial review: I was searching for an official DBS check and was directed through Google search ads into CRB Direct website which is one of the Clear check companies , where I end up unknowingly buying a "Corporate Registration" and was charged £18.00 for a "CRB Corporate Registration" that I did not ask for and cannot use. I contacted customer support on the exact same day to cancel the account and request a refund . Instead of refunding my money, they - a person namely Steven- refused, claiming their registration fee is non-refundable by virtue of creating an account, while casually mentioning that they would "cancel my next renewal" revealing they had set up a recurring subscription without my explicit consent. No checks or documents were ever processed through their platform. Relying on blanket "non-refundable" terms for automated registrations that were purchased under misleading circumstances is completely unacceptable under UK consumer law. I have had to dispute this transaction through my bank via a chargeback and block them from taking further payments. Be extremely cautious when using this service - ensure you read every detail or use official government portals directly. Invoice Ref: INV-68406-001 Ref No: 68406
21 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Maria, thank you for sharing your experience. I’m sorry to hear about the confusion during registration, and I appreciate you bringing this to our attention. A member of our support team will contact you directly to review your account details and help resolve this for you.
Really swift response and reassurance
Really swift response and reassurance. Great customer service
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Pippa, thank you for your review. We’re glad our team could respond quickly and offer the reassurance you needed. We appreciate your kind words and are always here to help whenever you need support.
Fast efficient service.
Fast efficient service.
Good job done.
Thank you
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Karen, thank you for your review. We’re really glad to hear you found the service fast and efficient. We appreciate you taking the time to share your feedback.
Tom responded really promptly to my…
Tom responded really promptly to my query. He even gave me a realistic time frame for my next step.
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Josie, thank you for your review. I’m glad to hear Tom was able to respond quickly and give you a clear timeframe for the next step. We appreciate you taking the time to share your experience and are always here if you need anything further.
Service is very much convenience and…
Service is very much convenience and professional
30 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Kamal, thank you for your feedback. We’re glad you found the service convenient and professional. Your support means a lot to us.
CRB provide a great service with personal touch
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have used CRB and they have always done a good job. Will certainly use again for my other staff.
30 september 2026
Antwoord van CRB Direct
Hi Richard, thank you for sharing your experience. It’s great to hear that Ross was able to guide you through the Enhanced DBS process clearly and ensure the right documentation was in place. We really appreciate your continued trust in us, and we’re glad each application has gone smoothly. We look forward to supporting you and your team again.
Really helpful clarifying aspects of…
Really helpful clarifying aspects of the application. Speedy message response to make sure the application was sent for review quickly.
Thank you for your help!
29 september 2026
Antwoord van CRB Direct
Hi Rachel, thank you for your review. I’m really glad to hear the guidance was clear and that the quick responses helped move your application forward without delay. We appreciate you taking the time to share your experience, and if you need anything else as your application progresses, we’re here to help.
Difficult web site
Olivia has, thus far been very good but the same can't be said for your website. I found it exceedingly irritating and difficult to use.
29 september 2026
Antwoord van CRB Direct
Hi John, thank you for your review. I’m glad to hear Olivia has been helpful so far, though I’m sorry the website caused frustration, that’s not the experience we want for anyone. A member of our support team will contact you to go through your application and help make the rest of the process easier.
Antwoord van CRB Direct
Hi Carl, thank you for sharing this. I’m glad to hear everything felt easy to deal with and that the messages were clear throughout the process. If you need anything else as your application continues, we’re here to help.
Kathryn was very helpful
Kathryn was very helpful. It has been a nightmare sorting this enhanced DBS and Kathryn has made my life much easier by guiding me through the application
29 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Dean, thank you for sharing this, and I’m really glad to hear Kathryn was able to make the enhanced DBS process easier for you. It can feel overwhelming at times, so it’s great to know her guidance helped smooth things out. We’ll make sure she sees your kind feedback. If you need anything else as you continue with your application, we’re here to help.
Alisa Customer Service
Alisa, the Customer Service Advisor, was excellent, very helpful, clear directions, thorougher and prompt assistance.
Having a telephone access rather than all being done by email would have sped up the processing significantly.
23 september 2026
Antwoord van CRB Direct
Hi Paul, thank you for your feedback. It’s great to hear that Alisa was excellent and provided clear, thorough and prompt support throughout your application. I’ll make sure your comments are passed on to her.
We appreciate your note about telephone access. While most of our processing is handled securely online, we’re always reviewing how we can make the experience smoother, and your suggestion is genuinely helpful. Thank you for taking the time to share it.
Tom was so efficient
Tom was so efficient! I was struggling with a couple of technical issues processing the DBS for my colleague. He answered all my questions efficiently and was extremely helpful :) Thank you Tom.
Rachel Maurizi.
28 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for sharing this, Rachel. It’s great to hear Tom was able to help so efficiently. Technical issues can be frustrating, so I’m really glad his clear answers and support made the process easier for you and your colleague. He’ll truly appreciate your kind words. If you need anything else, we’re always here to help.
Great Support from Ross
Ross was fantastically supportive. We were having to apply for an unusually high volume of DBS, and I was very rusty after a 7 year break from using this type of platform. Ross was informative, patient, and dedicated a great deal of time to supporting me to get the applications completed. Having to call me back several times to talk me through things. It was greatly appreciated.
24 september 2026
Antwoord van CRB Direct
Hi Natalie, thank you for sharing this. It’s great to hear Ross was able to support you so thoroughly. Managing a high volume of DBS applications can be challenging, especially after a long break, and it’s wonderful to know his patience, clear guidance, and willingness to call back multiple times made the process manageable for you.
He’ll really appreciate your kind words, and we’re glad his help made a genuine difference. If you need anything else as you continue with the remaining applications, we’re here to support you.
Customer Support
Tom was my support advisor and replied very quickly to all my questions and i had plenty. He even called me and talked me through the application process which was slightly confusing. I have dealt with a lot of customer support over the years and i must admit Tom was by far one of the best. Nothing was too much trouble.
25 september 2026
Antwoord van CRB Direct
Hi Nicola, thank you so much for sharing this. It’s great to hear your experience was so positive. I’m really glad the support you received felt quick, clear, and genuinely helpful, especially with a process that can sometimes be a bit confusing. If you need anything else at any stage, we’re always here to help.
Would definitely recommend
Kathryn was really helpful and clear with her messages
25 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Žygimantas, thank you for sharing this. It’s lovely to hear Kathryn made everything feel clear and easy to follow. She’ll be really pleased to know her support stood out. We appreciate you taking the time to leave a review.
Fantatsic customer service
25 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Alex, thank you for leaving this. We’re really glad to hear you received fantastic customer service. It’s exactly the experience we aim to deliver, and the team will appreciate your kind words. If you need anything else as you continue the process, we’re here to help.
Impressed by Ross and would highly recommend
Ross was polite, clear, articulate and really helpful in explaining what was needed to complete my DBS application. He listened and came across as well-informed so I had every confidence in him as he took me through the process
25 september 2026
Antwoord van CRB Direct
Hi Caroline, thank you for sharing this feedback. It’s great to hear Ross made the process feel clear and straightforward. He’ll be really pleased to know his support made a difference. We appreciate you taking the time to leave a review.
All my queries were answered swiftly.
All my queries were answered swiftly.
24 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Adebayo, thank you for your review. We’re pleased to hear that you received quick responses throughout the process. If you need anything further, our team is always here to help.
Kathryn has been assigned to support my…
Kathryn has been assigned to support my company with completing our DBS checks. She has been extremely helpful throughout the process and has maintained excellent communication with us regarding each application. Kathryn is professional, responsive and always happy to answer any questions. Her support has made the DBS process much easier, and I would highly recommend her and CRB Direct.
23 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Sadia, thank you for sharing your experience. We’re really glad to hear that Kathryn has been supporting your team so well throughout the DBS process. Clear communication and responsive guidance are exactly what we aim for, and it’s great to know her help made everything easier. We truly appreciate your recommendation and look forward to assisting you with future applications.
Antwoord van CRB Direct
Hi Luzen, thank you for your review. We’re really glad to hear you received a quick response and excellent customer service. We appreciate you taking the time to share your experience.
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