Registration fee, application fee, verification fee. yet still NO crb. No confirmation that it's even been applied for. One of the worst services I've ever used. Complete scam. spent 45 minutes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tom at CRB has been exceptional at helping me, I thought I had applied for the wrong DBS but he has been so helpful at ensuring that I have applied for the correct one. He has responded quickly and co... Toon meer
Bedrijf heeft geantwoord
Tom who has been responding to my questions has been absolutely invaluable. He is both prompt and clear in his responses- which has really helped me engage in and unfamiliar process.
Bedrijf heeft geantwoord
Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Contactgegevens
27 Old Gloucester Street, WC1N 3AX, London, Verenigd Koninkrijk
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Uitstekend
3K reviews
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Thanks for all your help
Kathryn was very helpful in guiding me through the application process.
Thanks for all your help.
6 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Thank you for sharing this. Kathryn will be really glad to know her guidance made the application process easier for you. We appreciate your kind words and are glad she could help.
Antwoord van CRB Direct
Hi Tony, thank you for your kind words. We're really glad to hear you found the service helpful, and we appreciate the recommendation. Thanks again for choosing us.
Customer service review
Customer service member Kathryn was a well respectful, helpful and friendly person, she helped really well with the issue on my application really quickly
6 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Kian, thank you for sharing your feedback. Kathryn will be pleased to know her respectful, friendly support helped resolve the issue on your application so quickly. We’re glad it was a positive experience for you.
Antwoord van CRB Direct
Hi Paige, thank you for sharing your feedback. We’re glad to hear you found the support helpful with any questions you had.
Antwoord van CRB Direct
Hi Hannah, thank you for sharing your feedback. Ross will be pleased to know his support helped get everything sorted quickly for you. We’re glad it was a great experience.
Kathryn was very helpful and replied to…
Kathryn was very helpful and replied to any questions promptly. Positive experience
5 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Paul, thank you for sharing your experience. Kathryn will be delighted to know her prompt support made the process smooth for you. We’re glad it was a positive experience.
I had a really positive experience with…
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward.
He was extremely helpful, responded promptly to my questions, and was always happy to assist. Nothing felt like too much trouble, and his patience and support made a process I had found difficult before feel much more manageable.
Thanks again for all your help — it was genuinely appreciated!
2 oktober 2026
Antwoord van CRB Direct
Hi Aaron, thank you for sharing your experience. I’m really glad to hear the DBS process felt so much easier this time. Ross will be delighted to know his clear guidance, quick responses, and patience made such a difference for you. It’s great that everything felt straightforward and fully supported throughout. We truly appreciate your kind words, and we’re pleased the process was much more manageable for you today.
Let’s start with a plus
Let’s start with a plus - Kathryn, who dealt with my application the second time was very efficient and courteous. The previous assistant seemed to be typing from a script and getting a straight answer was very difficult which led to miscommunication and having to resubmit my claim. The whole process should be simple but it’s counterintuitive and it’s not made clear how an independent verifier gets to access the application or who has to contact them. There is definitely room for improvement!
2 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Simon, thank you for taking the time to share your experience. I’m really glad to hear Kathryn was efficient, courteous, and able to guide your application smoothly the second time around.
I’m sorry the earlier stage of the process felt unclear and led to frustration and a resubmission. The DBS steps should feel straightforward, and your feedback about how independent verifiers access the application, and where the instructions could be clearer, is genuinely helpful. We’re always working to improve the process, and insights like yours play an important role in that.
Thank you again for your comments, and for highlighting both what worked well and where we can do better.
Online service was mostly…
Online service was mostly self-explanatory and easy to navigate.
10 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Aman, thank you for sharing your feedback. We’re glad to hear the online service felt clear and easy to navigate. We appreciate you taking the time to leave a review.
I needed some help surrounding the DBS…
I needed some help surrounding the DBS application, Ross the senior account manager gave me a call and discussed things with me and sent through some of the questions I had. This was an incredible help
2 oktober 2026
Antwoord van CRB Direct
Hi Amanda, thank you for your review. We’re really glad to hear Ross was able to talk things through with you and provide the information you needed. It’s great to know his support made a difference. We appreciate you taking the time to share your experience.
Could be clearer
Update: I initially had a frustrating experience when an £18 corporate subscription was applied while I was trying to complete a standard individual DBS check. However, after leaving feedback, Tom from Clear Check emailed me directly to resolve the issue.
Tom was polite and professional throughout. He arranged a full refund for the £18 fee, confirmed my account was completely cancelled with no ongoing subscription and assured me that steps are being taken to clarify the application process for individual users.
Although the initial process could be clearer, I am grateful for the resolution once brought to Tom’s attention. Upgraded from 1 star to 3 stars for the prompt resolution.
Initial review: I was searching for an official DBS check and was directed through Google search ads into CRB Direct website which is one of the Clear check companies , where I end up unknowingly buying a "Corporate Registration" and was charged £18.00 for a "CRB Corporate Registration" that I did not ask for and cannot use. I contacted customer support on the exact same day to cancel the account and request a refund . Instead of refunding my money, they - a person namely Steven- refused, claiming their registration fee is non-refundable by virtue of creating an account, while casually mentioning that they would "cancel my next renewal" revealing they had set up a recurring subscription without my explicit consent. No checks or documents were ever processed through their platform. Relying on blanket "non-refundable" terms for automated registrations that were purchased under misleading circumstances is completely unacceptable under UK consumer law. I have had to dispute this transaction through my bank via a chargeback and block them from taking further payments. Be extremely cautious when using this service - ensure you read every detail or use official government portals directly. Invoice Ref: INV-68406-001 Ref No: 68406
21 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Maria, thank you for sharing your experience. I’m sorry to hear about the confusion during registration, and I appreciate you bringing this to our attention. A member of our support team will contact you directly to review your account details and help resolve this for you.
Really swift response and reassurance
Really swift response and reassurance. Great customer service
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Pippa, thank you for your review. We’re glad our team could respond quickly and offer the reassurance you needed. We appreciate your kind words and are always here to help whenever you need support.
Fast efficient service.
Fast efficient service.
Good job done.
Thank you
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Karen, thank you for your review. We’re really glad to hear you found the service fast and efficient. We appreciate you taking the time to share your feedback.
Tom responded really promptly to my…
Tom responded really promptly to my query. He even gave me a realistic time frame for my next step.
1 oktober 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Josie, thank you for your review. I’m glad to hear Tom was able to respond quickly and give you a clear timeframe for the next step. We appreciate you taking the time to share your experience and are always here if you need anything further.
Service is very much convenience and…
Service is very much convenience and professional
30 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Kamal, thank you for your feedback. We’re glad you found the service convenient and professional. Your support means a lot to us.
CRB provide a great service with personal touch
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have used CRB and they have always done a good job. Will certainly use again for my other staff.
30 september 2026
Antwoord van CRB Direct
Hi Richard, thank you for sharing your experience. It’s great to hear that Ross was able to guide you through the Enhanced DBS process clearly and ensure the right documentation was in place. We really appreciate your continued trust in us, and we’re glad each application has gone smoothly. We look forward to supporting you and your team again.
Really helpful clarifying aspects of…
Really helpful clarifying aspects of the application. Speedy message response to make sure the application was sent for review quickly.
Thank you for your help!
29 september 2026
Antwoord van CRB Direct
Hi Rachel, thank you for your review. I’m really glad to hear the guidance was clear and that the quick responses helped move your application forward without delay. We appreciate you taking the time to share your experience, and if you need anything else as your application progresses, we’re here to help.
Difficult web site
Olivia has, thus far been very good but the same can't be said for your website. I found it exceedingly irritating and difficult to use.
29 september 2026
Antwoord van CRB Direct
Hi John, thank you for your review. I’m glad to hear Olivia has been helpful so far, though I’m sorry the website caused frustration, that’s not the experience we want for anyone. A member of our support team will contact you to go through your application and help make the rest of the process easier.
Antwoord van CRB Direct
Hi Carl, thank you for sharing this. I’m glad to hear everything felt easy to deal with and that the messages were clear throughout the process. If you need anything else as your application continues, we’re here to help.
Kathryn was very helpful
Kathryn was very helpful. It has been a nightmare sorting this enhanced DBS and Kathryn has made my life much easier by guiding me through the application
29 september 2026
Review zonder uitnodiging
Antwoord van CRB Direct
Hi Dean, thank you for sharing this, and I’m really glad to hear Kathryn was able to make the enhanced DBS process easier for you. It can feel overwhelming at times, so it’s great to know her guidance helped smooth things out. We’ll make sure she sees your kind feedback. If you need anything else as you continue with your application, we’re here to help.
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