Someone from the customer service representative helped me solved my issue. Although I have to pay for the return, I still did it, coz I like the product.
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Lees wat reviewers zeggen
I ordered a wool "Cavaliere" vest. Shipping was very slow as it came direct from China and the tracking was not up to date, but I did receive it eventually after 3 weeks. The fit of the vest is fine a... Toon meer
Bedrijf heeft geantwoord
It's been over 6 days and I'm still waiting on a tracking update. Shame on me for not checking reviews first, but it doesn't look like many people are even receiving their items and there's no optio... Toon meer
WARNING: buyer beware, no customer service! Does not answer emails, cannot get in touch with company for a return or to exchange any items. Phone goes directly to a busy signal. Clothing is poor qu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cristian Moretti™ was born from a decade inside Italian luxury — where we came to know, intimately, the difference between what a piece is worth and what a label charges for it. We left to build something different. Lusso silenzioso — quiet luxury. Considered design, beautifully made pieces, and none of the markup that comes with a name stitched on the outside.
Contactgegevens
Verenigde Staten
- cristianmoretti.com
2,3
Slecht
139 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Someone from the customer service…
Someone from the customer service representative helped me solved my issue. Although I have to pay for the return, I still did it, coz I like the product.
11 oktober 2025
Do not buy from this place
Do not buy from this place! The shoes are horrible quality and they delay and scam and will not give me my money back. I tried to return the shoes and they refused the package.
27 maart 2026
Review zonder uitnodiging
Antwoord van Cristian Moretti
We are so sorry for this experience with your shoe purchase from Cristian Moretti, it is certainly not what we want for our customers! We have requested further details about your order via email so that we may investigate and try to make this right.
The worst
The worst! When I bought the product the description said “Split Leather” I know this because I dont buy anything but real leather. The product arrived and they looked plastic, went to check and the description said Vegan Leather… Ok, Attempting to return them was another struggle, got nothing but delay tactic, never a real answer as to where to return them, at times days would go by before I got irrelevant response. Finally got fed up and disputed the charge w my bank and submitted their poor customer service as the reason as to why I disputed the charge.
23 maart 2026
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you for sharing this with us, and please allow us to sincerely apologize for everything you went through. The mismatch between what was described as Split Leather and what you actually received is a serious concern that should never have happened, and the delays in our communication during your return attempt only made an already frustrating situation so much worse, we are deeply sorry for that. We genuinely want the opportunity to look into this for you, understand exactly what went wrong on our end, and make it right in whatever way feels fair. If you would be willing to give us another chance, please reach out to us at support@cristianmoretti.com so we can locate your order, address the product description issue directly, and find a proper resolution. Thank you for your honesty, and we are truly here to listen.
This crazy I’m waiting 3 weeks already…
This crazy I’m waiting 3 weeks already to receive my loafers when the package came from china por qualify material and buy straight from the designer Cristian Moretti and I’m receiving this pair of poor quality loafers be aware and be careful because I think this is big Chinese operation research first
14 maart 2026
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you for taking the time to share this, we hear you, and we understand the frustration of waiting three weeks only to receive something that didn't feel right in your hands. That is genuinely disappointing and we are sorry. If you could send us your order details at support@cristianmoretti.com, we will review what you received and make this right, whether through a replacement, refund, or whatever resolution feels fair to you. We are a real team, with real people behind every order, and your experience genuinely matters to us. Thank you for giving us the opportunity to show you that.
US returns need shipped to Italy!
If you are a US buyer and want to return your $80 clown shoes you will need to send them back to Italy.
This site is a total scam. Don’t trust the pictures or the descriptions.
15 december 2025
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you so much for sharing your feedback, we sincerely apologize for the confusion you have experienced. Please allow us to make this right for you and look into what happened on our end. Could you please reach out to us directly so we can sort this out and find the best resolution for you?
📧 support@cristianmoretti.com
Thank you so much for giving us the opportunity to turn this around, we look forward to hearing from you!
My original order, female M, needed to be an XL, and was perfect, as European sizes run 1-1.5 sizes smaller in US. Got it right, but took a couple extra weeks, but girlfriend is very happy. Thank You
My original order, female M petite, had to be switched to, female XL petite, now a perfect fit, girlfriend very happy! The delay was well worth it, too make it right size wise.
1 januari 2026
Antwoord van Cristian Moretti
Thank you so much for sharing your experience and for your patience with the sizing exchange! We are absolutely thrilled to hear that your girlfriend is very happy with the final fit, that truly makes our day!
We would love to send you a little something as a thank you , could you please reach out to us directly so we can take care of it for you?
📧 support@cristianmoretti.com
Thank you again, and we cannot wait to hear from you!
This was terrible. The jacket i received was not the one shown. It took forever to get to me. When it finally showed up it was way too small.
This was terrible. The
1 januari 2026
Antwoord van Cristian Moretti
Thank you so much for sharing your experience, and please allow us to sincerely apologize about the jacket. We genuinely want to make this right for you. Could you please reach out to us directly so we can pull up your order and find the best resolution for you?
📧 support@cristianmoretti.com
We truly appreciate the opportunity to turn this around and we promise to give your case the full attention it deserves. Thank you so much, and we look forward to hearing from you.
My issues are resolved to my satisfaction
I ordered a pair of men's boots size 9 US. It came with a size 43 european (equivalent to size 10 US). In order to get a refund, I have to ship it back to Italy, when the original package that I received, came from Chicago !
I really believe this is a typical Chinese operation. It will cost me as much a the price I paid for the shoes, buck what the heck ?
Anybody wants to buy something from this Cristian Moretti, be aware to do it at your own risk, Bait and switch site !!!
Remedied review
In my last review, I complained about their after sales customer services. Cristian Moretti company has read my TrustPilot negative review and reached out to me with the intention to make 'it right' in view of my unfortunate previous experience. They came up with an acceptable solution for me and I had accepted their apologies. It was never about the quality of their products. So I will continue to purchase items from this company now that my grievances are addressed. Cristian Moretti Company showed their professionalism and gained my trust back.
8 december 2025
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you so much for taking the time to share your experience. Please allow us to sincerely apologize for everything you have been through, we are deeply sorry for the frustration and confusion this has caused you.
We want the chance to make this right for you. Could you please reach out to us directly so we can pull up your order and find the best resolution for you ?
📧 support@cristianmoretti.com
We truly appreciate you giving us the chance to turn this around. Thank you for your patience, and we look forward to hearing from you so we can take care of this properly.
My experience has not been great you…
My experience has not been great you can't track your package properly you email no one response bad business
1 januari 2026
Antwoord van Cristian Moretti
Thank you so much for taking the time to share your feedback, and please allow us to sincerely apologize for the experience you have had with us. We are truly sorry for the difficulties with tracking your package and the lack of response to your emails, that is absolutely not the standard we hold ourselves to and we completely understand your frustration.
We genuinely want to make this right for you. Could you please reach out to our customer support team directly so we can address everything you have been through?
📧 support@cristianmoretti.com
We truly appreciate the opportunity to turn this around for you, and we promise to give your case the full attention it deserves. Thank you again for your patience and we look forward to hearing from you.
Scam company
Scam company. Placed an order that never arrived. When I contacted them to follow up, they said the item was out of stock and would issue a refund, which never happened. E-mailed them again about the refund status and never heard back.
19 december 2025
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you so much for sharing your feedback, and please allow us to sincerely apologize for the experience you have had with us. This is absolutely not the level of service we strive to provide and we completely understand your frustration.
We truly want to make this right for you. Could you please reach out to our customer support team directly so we can resolve the issue?
📧 support@cristianmoretti.com
We are committed to resolving this for you and we look forward to hearing from you so we can take care of this immediately. Thank you so much for giving us the opportunity to make it right.
Premium Wool "Cavaliere" vest is only 3% WOOL
I ordered a wool "Cavaliere" vest. Shipping was very slow as it came direct from China and the tracking was not up to date, but I did receive it eventually after 3 weeks. The fit of the vest is fine and it does look good, but the product material was described as being Expertly tailored from fine PREMIUM wool. The label clearly states that it is 57%polyester/18% rayon/12% polyamide/10% acrylic with only 3% WOOL?!?! I fear that this polyester vest will pill up and not last after several uses.
6 januari 2026
Review zonder uitnodiging
Antwoord van Cristian Moretti
Thank you so much for taking the time to share your feedback, we genuinely appreciate it. We are truly sorry to learn about your experience with the "Cavaliere" vest and we completely understand your concerns regarding the material composition.
This is absolutely something we would love to look into further on your behalf and make right for you. Could you please reach out to our customer support team directly so we can investigate and find the best resolution for you?
📧 support@cristianmoretti.com
Thank you again for bringing this to our attention, we are always here to help and we look forward to hearing from you.
Very quick response
2 januari 2026
Antwoord van Cristian Moretti
Thank you so much for your kind words! 😊 We are thrilled to hear you had a great experience with our team, providing quick and helpful service is what we strive for every day! We truly appreciate you taking the time to share your feedback and we cannot wait to serve you again soon!
WARNING: SCAM!! DO NOT DO BUSINESS WITH THIS COMPANY
Ordered shoes for a family member that were promised before Christmas. Now the order has completely disappeared from the tracking number. They are refusing a refund.
7 december 2025
Review zonder uitnodiging
The boots are cheap Chinese trash
The boots are cheap Chinese trash. Do not buy from this site.
1 december 2025
Disaster!
Disaster!! Ordered a "Leather jacket" My size is Large, but receive it SMALL. To return it has been a difficult, and gave me to send it to Italy!! Freight charge is very expensive 😞 went to USPS and unable to get returned, US Customs restrictions to leather goods and Vegan. I have been trying this for weeks, but I keep trying.
17 december 2025
Review zonder uitnodiging
DO NOT ORDER FROM CHRISTIAN MORETTI!
DO NOT ORDER FROM CHRISTIAN MORETTI!
They sent something different than I ordered and told me it was correct. I don't have time to mess with returns.
20 november 2025
Review zonder uitnodiging
No shoes yet
Never order again. I ordered my dress boots on November 9 2025 now it's December 9 2025. I Will not oder anything else from yall
9 december 2025
Review zonder uitnodiging
Poor customer experience
1. There is no “expedited shipping” option available to customers on the website
2. It does not provide estimated time of delivery.
3. It says customer service answers within 24 hours, but it took 6 days to hear back.
2 oktober 2025
I ordered a leather Jacket
I ordered a leather Jacket, leather gloves , and a slim carbon wallet . Total$ 168.34. Nov- 17 -25 order date Delivery date Dec 3-25. The leather Jacket has to be size small. I requested a size Large. Also the gloves are to small as well. Been trying to get return information from customer service by email. No response, I have emailed them several times
The contact number line is busy each time I call. Order number 33587421. Scammers . Don't buy from this place
2 december 2025
Review zonder uitnodiging
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