Someone from the customer service representative helped me solved my issue. Although I have to pay for the return, I still did it, coz I like the product.
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Lees wat reviewers zeggen
I ordered a wool "Cavaliere" vest. Shipping was very slow as it came direct from China and the tracking was not up to date, but I did receive it eventually after 3 weeks. The fit of the vest is fine a... Toon meer
Bedrijf heeft geantwoord
It's been over 6 days and I'm still waiting on a tracking update. Shame on me for not checking reviews first, but it doesn't look like many people are even receiving their items and there's no optio... Toon meer
WARNING: buyer beware, no customer service! Does not answer emails, cannot get in touch with company for a return or to exchange any items. Phone goes directly to a busy signal. Clothing is poor qu... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Cristian Moretti™ was born from a decade inside Italian luxury — where we came to know, intimately, the difference between what a piece is worth and what a label charges for it. We left to build something different. Lusso silenzioso — quiet luxury. Considered design, beautifully made pieces, and none of the markup that comes with a name stitched on the outside.
Contactgegevens
Verenigde Staten
- cristianmoretti.com
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 12% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Welcome Cmoretti....
GREAT, I AM A FAN, BEING IN THE FASHION INDUSTRY FOR OVER 4 DECADES, CMoretti IS WELCOMED. I RECEIVED SHOES PURCHASED. DID NOT APPRECIATE THE "SHOEBOXLESS" WRAPPING . I DO UNDERSTAND THE COST OF REASONING TO MAINTAIN A VALUED ACCESSORY OR, AT THE ACCEPTED PRICE... just a thought...
i accidentally purchased a twin pair of…
i accidentally purchased a twin pair of glasses that i did not like the last time and asked for a replacement but was denied
Nice sunglasses
All sunglasses order were great. Thanks Cristian Moretti
I have no clue where my order is
I have no clue where my order is. I got one email saying it was shipped then one that it was being processed and nothing since.
horrible customer service...glasses…
horrible customer service...glasses broke shortly after purchase and they offered me "40% off on my next pair"...gee what generosity. I had previously bought two pair...won't be buying any more
Transaction was easy and looking…
Transaction was easy and looking forward to getting merchandise
I ordered my regular size shoe and it…
I ordered my regular size shoe and it was too big. They were hard to get a hold of but they did eventually send me another pair. I really just wanted my money back. It took a long time and I'm not sure if they still would have sent them if I hadn't paid with pay pal and opened a dispute.
You have fake phone number no one…
You have fake phone number no one answered. It's bad for your business. You don't respond the email messages
You forced wrong items to receive
Definately not Italian
First, I am displeased that I was fooled into thinking that this would be a genuine Italian product. It is not. However, this would not be a deal breaker if I liked the products once they arived. But to the item(s) specifically, the utter lack of quality blatently apparent upon opening the bag (not a shipping box that would protect a quality product, a bag) had the whole family laughing. I am presented a black "shoe" that only remotely resembles what was advertised. Moreover, a quick glance releaved it to be a cheap neoprene river wader with ultra thin leather stiched to the outside. The brown "Salkin shoe" is only slightly better. While not a leather scrap stitched river wading slipper, the shoe is no less thin and unusable as a shoe. It might make a decent house slipper, but I was not shopping for house slippers. The shoe, and the rubber in particular, is so thin I can pinch through the entire shoe and feel my finger tips against themselves.
The initial return response has been quick, but the steps to complete the return have you contacting different departments and sending pictures, filling out forms that ask for information that isn't available.
I feel cheated.
Edit- the cost to return the shoes is more than the cost to buy them. Return postage is not provided. Returns to this CHINESE company are not financially viable, and they seem to know it. An adversarial business practice to be sure. Do not trust this company.
I bought 5 mink and fox trimmed hats in…
I bought 3 mink and fox trimmed hats in June, July 28 I received one hat. In the mean time I bought 2 white hats but didn’t get an order number after multiple emails I was told they had no record of my order. My AMX card was charged $108 but even with proof of payment they showed no order. Two months later the two white hats show up. I never receive the two original hats I made no fewer than 20 phone calls never got an answer. I sent 40 + emails to resolve the issue of the missing hats. They insisted they delivered them. AMX
Finally discovered the shipping was false and credited me with the cost 80+ dollars. The time, stress of dealing with these crooks was
A nightmare. Please do yourself a favor and Avoid Cristian Moretti.
Purchase at your discretion
I measured my head and purchased the Manchester hat according to sizes. I didn't realize that the products were being shipped from China. I saw the reviews until later and luckily I didn't have any issues with the product or the shipping. I had a pleasant experience. The website lists the product as genuine leather, but the tag says mixed materials. Not sure what kind of leather it is, but it feels and smells synthetic. I am not super knowledgeable on types of leathers so.. best of luck in that aspect.
Love your selection
Love your selection, can't wait to get the hat. My father had a hat almost identical back in the 50s. I'm sure I'll be purchasing more items.
This site scams the customer
I ordered on 10 15 2025. I just received tonight on 10 29 2025. The 2 coats I ordered Xl are medium. Size 10 shoes sent size 8. Now I going to see how my money can be refunded. I have a feeling this company is a true scam. The only thing that fit were the gloves and baseball hats. I truly think these are not clothes for men. What a horrible ordeal I'm experiencing.
Can’t do business with companies like…
Can’t do business with companies like this. Selling undersized items with difficult policies to make returns
I ordered a pair of sunglasses from…
I ordered a pair of sunglasses from this business. I was told my order was delivered and I never received it. I was told I would receive a store credit. I don't understand why my order couldn't be reshipped or replaced.
The shoes I picked were for women not…
The shoes I picked were for women not men and I did not receive my whole order. It did take a long time. The hat does not look like what is in the picture. The glasses are cheap plastic. I need to send the boots back because I am a female.
So far its been good.
These are the worst shoes I've ever…
These are the worst shoes I've ever seen in my life. They look nothing like advertised, the sole is so thin you feel the ground. You can stretch the soles with your finger by simply pushing like house shoes . Totally unbearable total waste of money don't buy this crap.
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